---
description: Learn more about Live Agent price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Live Agent Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Live Agent](/software/1036615/live-agent)

# Live Agent

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> Live Agent is a cloud-based customer experience tool that helps agents deliver personalized assistance to customers.
> 
> Verdict: Rated **4.5/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Live Agent?

Intended for digital customer service

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 6 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Verizon
- **Founded**: 2009

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Knowledge Base Management
- Real-time Consumer-facing Chat

## Category

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Pearl Lemon and Live Agent" — 5.0/5

> **Deepak** | *04 November 2024* | Management Consulting | Recommendation rating: 10.0/10
> 
> **Pros**: Pearl Lemon likely enjoyed LiveAgent for its all-in-one tools, like live chat and ticketing, which made handling customer inquiries a lot easier. The simple interface helped keep things organized, while features like automated ticket distribution and canned responses saved time and made sure no message slipped through the cracks. LiveAgent’s flexible pricing was also a great fit for Pearl Lemon as they continued to grow. Plus, their dependable customer support made it easy to get help or set up new features quickly.
> 
> **Cons**: Some things Pearl Lemon may not have liked about LiveAgent include limited customization options, which made it hard to tailor exactly to their needs. The mobile app wasn’t as smooth as the desktop version, and some advanced features took time to learn. With all channels combined, notifications could also pile up, which sometimes felt overwhelming. Lastly, LiveAgent didn’t integrate with all of their preferred tools, which created a few extra steps for the team.
> 
> Overall, Pearl Lemon had a good experience with LiveAgent. The platform made it easier to handle customer messages with tools like live chat and ticketing. Its simple layout, automation features, and helpful support team made it easy to manage and respond to clients across different channels. Although there were a few downsides, like limited customization and some issues with the mobile app, LiveAgent still provided solid support that worked well for Pearl Lemon’s needs as they grew.

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### "Still new but liking it" — 5.0/5

> **Tammy** | *23 May 2025* | Hospitality | Recommendation rating: 8.0/10
> 
> **Pros**: A lot of different features and friendly interface. It is a great help desk solution for my small business
> 
> **Cons**: Seemed a little hard to understand at first but the team was super helpful and answered all my questions
> 
> Overall a good experience especially with customer support side. I’m still playing around with the program but believe it will be a valuable tool for my business

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### "Robust live chat for CS teams" — 3.0/5

> **Verified Reviewer** | *01 March 2023* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: -Live Agent has a lot of bells and whistles that are great for any CS team multi-channel ( all under one roof.)- we were able to streamline our ticketing ways and respond time to customers from 24hs to instant and also track customer feedback on the fly. - great in reducing  the workload on your support team with their chatbots and knowledge base to empower customers to self-serve
> 
> **Cons**: -While liveagent were one of the first ones, they are by far not the cheapest option out there. in other words, the pricing can be a bit steep for businesses with a small budget or fewer customers, so it may not be the best fit for everyone.-While LiveAgent.com does offer integrations with other software tools, they may not be as seamless as some of their competitors.- The platform can be a bit overwhelming and confusing for first-time users,

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### "Muy eficiente" — 4.0/5

> **Oscar** | *22 February 2025* | Environmental Services | Recommendation rating: 6.0/10
> 
> **Pros**: La eficiencia que tienen a la hora de trabajar
> 
> **Cons**: He quedado bastante satisfecho, no he encontrado desventajas

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### "Excellent conduit for CS" — 5.0/5

> **Johnny** | *16 November 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: The fact we could manipulate the look and feel of the chats for our customers, the easy ticket tracking process and it provides great "bang for the buck"
> 
> **Cons**: There really have been no cons, we are satisfied customers
> 
> Excellent support team whenever there's been any issues. They also provide terrific training so we can implement all the features they have

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## Links

- [View on Capterra](https://www.capterra.co.za/software/1036615/live-agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/274831/Live-Agent/> |
| en-AE | <https://www.capterra.ae/software/1036615/live-agent> |
| en-AU | <https://www.capterra.com.au/software/1036615/live-agent> |
| en-CA | <https://www.capterra.ca/software/1036615/live-agent> |
| en-GB | <https://www.capterra.co.uk/software/1036615/live-agent> |
| en-IE | <https://www.capterra.ie/software/1036615/live-agent> |
| en-IL | <https://www.capterra.co.il/software/1036615/live-agent> |
| en-IN | <https://www.capterra.in/software/1036615/live-agent> |
| en-NZ | <https://www.capterra.co.nz/software/1036615/live-agent> |
| en-SG | <https://www.capterra.com.sg/software/1036615/live-agent> |
| en-ZA | <https://www.capterra.co.za/software/1036615/live-agent> |

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