--- description: Learn more about Merren price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Merren Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Merren](/software/1035625/merren) # Merren Canonical: https://www.capterra.co.za/software/1035625/merren Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/1035625/merren?page=2) > AI-Led Customer Research Platform. Maya AI conducts real-user interviews in multilingual and conversational format. > > Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Merren? Merren is for organisations and brands that want to conduct surveys and research on their target market and customers with interactive and highly responsive platforms \& tools. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 8 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Merren-IO ## Commercial Context - **Starting Price**: US$49,00 - **Pricing model**: Per User (Free version available) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Australia, Austria, Belarus, Benin, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic and 122 more ## Features - CES Survey Structure - CSAT Survey Structure - Customer Experience Management - Customizable Forms - Dashboard - Drag & Drop - Feedback Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Performance Metrics - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Visual Analytics ## Support Options - Email/Help Desk - Phone Support ## Category - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) - [Survey Software](https://www.capterra.co.za/directory/30092/survey/software) - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) - [Customer Journey Mapping Tools](https://www.capterra.co.za/directory/31537/customer-journey-mapping-tools/software) - [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.co.za/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.capterra.co.za/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [Broadly](https://www.capterra.co.za/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 4. [Jotform](https://www.capterra.co.za/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Experience.com](https://www.capterra.co.za/software/178112/socialsurvey) — 4.7/5 (89 reviews) ## Reviews ### "A comprehensive overview of customer data." — 5.0/5 > **Manashi** | *09 April 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The CX dashboard makes our day to day task easier. We can easily segregate customer- survey responses, tickets, reviews in an efficient manner. > > **Cons**: It might take some time to get used to the Merren interface. There is a slight learning curve. > > I am happy to move from manual collating of data to automatic data collection and segregation. Most of our previous systems were time consuming. Additionally, we can track survey responses across various demographics. You get to download every data from every customer for market research. ----- ### "The CX dashboard automation will save a lot of your time." — 5.0/5 > **Puru** | *08 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The entire process, starting from signing up to accessing the dashboard, was remarkably straightforward and hassle-free. One significant benefit was the automation of our CX (Customer Experience) dashboards. We could schedule surveys according to the campaign's requirements. We were able to make data-driven decisions promptly. > > **Cons**: The 14 day free trial has limited access to a lot of advanced features. You might have to consider a pricing plan. > > The biggest plus point for us is the real time customer data. We could view campaign results and segment our audience as per campaign goals. We do not have to rely on any outdated ways of collecting data every month. Thanks to Merren for a faster platform. ----- ### "Creating WhatsApp and email survey is straightforward" — 5.0/5 > **Shubham** | *08 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Signing up with Merren is easy. The dashboard was simple to understand and use. Using the software, we quickly made WhatsApp and tested email surveys. This made more people respond to our surveys. Also, more people engaged with our surveys than usual. > > **Cons**: I am satisfied with the product at the moment. > > Merren helped us increase our survey response rates. This is a better solution to our past methods of taking survey responses. Merren tools are way faster than traditional survey tools. We could see the difference in the engagement rates. ----- ### "A great tool for team collaboration." — 5.0/5 > **Jeetesh** | *09 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: After exploring Merren initially, I found a lot of advantages. We could dissect customer data and exchange critical information across teams. During training sessions, we could exchange ideas faster. The use of messenger surveys is a game changer. > > **Cons**: Nothing. I am very happy with the product. > > 1\. The teams could access data on the dashboard for different campaigns. 2. The Facebook and WhatsApp campaigns are very smooth. It was a universal joy to see a high response rate. 3. The team members could easily work with the journey mapping tools after the initial sessions. ----- ### "Very efficient CX tool\!" — 5.0/5 > **Gaurav** | *08 April 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The teams have upgraded to efficient tools from older systems. Our workflow is faster at the moment. This was a good financial decision for the company. > > **Cons**: There could be a slight resistance to new technology at the start. So we took some time to navigate through Merren’s functions initially. > > Most of our CX requirements have become efficient ever since we onboarded with Merren. Now the team members can navigate through customer data easily, view response segregations and map customer journeys in a few clicks. I also like the AI survey templates that save us a lot of time. Our campaigns are streamlined at the moment. The response has been very positive overall. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/1035625/merren?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/1035625/merren) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data