---
description: Learn more about Wavity Help & Service Desk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Wavity Help & Service Desk Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Wavity Help & Service Desk](/software/1029460/wavity-help--service-desk)

# Wavity Help & Service Desk

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> Wavity Help \& Service Desk is a ticketing solution that can streamline collaboration and improve resolution times.
> 
> Verdict: Rated **4.8/5** by 39 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 39 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wavity
- **Location**: Milpitas, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$12,00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Bangladesh, Canada, France, Germany, India, Ireland, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Singapore, South Africa, Sri Lanka, Sweden, Switzerland, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Integrations (4 total)

- Dropbox Business
- Google Calendar
- Google Drive
- Microsoft 365

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [Change Management Software](https://www.capterra.co.za/directory/30958/change-management/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Supremo Remote Desktop](https://www.capterra.co.za/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews)

## Reviews

### "Very Receptive to Changes" — 5.0/5

> **David** | *20 January 2026* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The developer team is very receptive to feature requests and issues, and are generally quick to get them resolved.
> 
> **Cons**: Error messages thrown may not explain why said error was thrown and how to resolve it. Reporting said errors helps though.
> 
> Intuitive and customizable. The team developed an integration connector specifically to work with us and have the environment suit our needs.

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### "Wavity Product Is Good But Still Needs Improvement" — 3.0/5

> **Daniel** | *27 March 2025* | Government Administration | Recommendation rating: 5.0/10
> 
> **Pros**: Flexible. Can easily make a change to correct an issue with the system. Technical Support staff are very helpful and eager to listen to \& address issues.
> 
> **Cons**: Underlying database needs improvement. Searches are slow and the search results sometimes are incorrect. Also, the Conversation UI is very confusing to end users and even to some technical users.
> 
> Product is good but not yet mature. It has a potential to be great.

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### "Easy to Work With and Customize" — 5.0/5

> **Scott** | *15 September 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Love that they are so willing to listen to your needs and work with you to get the system setup to meet those needs. Customer support is always quick to reply. Ticket management is easy to use and easy to customize.  Can create user specific widgets and reports
> 
> **Cons**: Inability to customize colors to match your companies pallet. I understand this is coming though in future builds
> 
> It has been very good, very easy to work with, very helpful and eager to customize your setup for you. My users really like it and that's half the battle with any change in systems

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### "Great Ticketing System for Medium Business" — 5.0/5

> **Reno** | *15 July 2025* | Entertainment | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and setup.  Implementation team is so helpful with what you want your ticketing system to look like and function.
> 
> **Cons**: I really dont have any Cons to this system.  It has been a great experience.  Most of the time, they are waiting on us to provide information.
> 
> Using Wavity was a simple transition to our old, home-grown system.  It is very customizable and easily configured.

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### "Wavity ITSM" — 5.0/5

> **Steve** | *28 February 2025* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: The customizability of the application.  It allows for quick and easy changes.
> 
> **Cons**: The out-of-the-box solution needed customizing, but the Wavity team was more than willing to help with this.
> 
> Excellent\!  I would recommend this solution to other companies.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/1029460/wavity-help--service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/1029460/wavity-help--service-desk> |
| en-AU | <https://www.capterra.com.au/software/1029460/wavity-help--service-desk> |
| en-CA | <https://www.capterra.ca/software/1029460/wavity-help--service-desk> |
| en-GB | <https://www.capterra.co.uk/software/1029460/wavity-help--service-desk> |
| en-IE | <https://www.capterra.ie/software/1029460/wavity-help--service-desk> |
| en-IL | <https://www.capterra.co.il/software/1029460/wavity-help--service-desk> |
| en-IN | <https://www.capterra.in/software/1029460/wavity-help--service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/1029460/wavity-help--service-desk> |
| en-SG | <https://www.capterra.com.sg/software/1029460/wavity-help--service-desk> |
| en-ZA | <https://www.capterra.co.za/software/1029460/wavity-help--service-desk> |

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