---
description: Learn more about Dynamics 365 Customer Insights price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 Customer Insights Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Data Platforms](/directory/31334/customer-data-platform/software) > [Dynamics 365 Customer Insights](/software/1026819/dynamics-365-customer-insights)

# Dynamics 365 Customer Insights

Canonical: https://www.capterra.co.za/software/1026819/dynamics-365-customer-insights

> Dynamics 365 Customer Insights unifies data to build comprehensive customer profiles and coordinate personalized engagements.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Dynamics 365 Customer Insights?

Business leaders, marketing teams, sales teams, and service teams.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Microsoft
- **Location**: Redmond, US
- **Founded**: 1975

## Commercial Context

- **Starting Price**: US$1 500,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Customer Insights: $1500/tenant/month - Includes 100,000 B2C profiles and 10,000 B2B accounts.
Customer Insights B2C profiles add-on: $1000/tenant/month - 100,000 B2C profiles, requires Customer Insights.
Customer Insights B2B accounts add-on: $1000/tenant/month - 10,000 B2B profiles, requires Customer Insights.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Czechia, Denmark, Finland, France, Germany, Greece, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands and 16 more

## Features

- Customer Profiles
- Customer Segmentation

## Integrations (1 total)

- Microsoft 365

## Category

- [Customer Data Platforms](https://www.capterra.co.za/directory/31334/customer-data-platform/software)

## Alternatives

1. [ContactPigeon](https://www.capterra.co.za/software/168153/contactpigeon) — 5.0/5 (283 reviews)
2. [DESelect](https://www.capterra.co.za/software/197534/deselect) — 4.6/5 (37 reviews)
3. [Meiro](https://www.capterra.co.za/software/190554/meiro) — 4.9/5 (22 reviews)
4. [Klaviyo](https://www.capterra.co.za/software/156699/klaviyo) — 4.6/5 (524 reviews)
5. [SALESmanago Marketing Automation](https://www.capterra.co.za/software/134496/salesmanago-marketing-automation) — 4.5/5 (246 reviews)

## Reviews

### "Good email sending automation if you use Dynamics 365 Sales Hub" — 4.0/5

> **Ray** | *23 April 2025* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Love the customizability and the tight integration with the other Dynamics 365 modules/data.
> 
> **Cons**: Missing a lot of features by default, when compared to Hubspot. For example, there is no way to track source of leads and no integration to automatically capture that with tracking code or Google analytics.

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### "Excellent dynamics product. A complete eco system." — 5.0/5

> **Amit** | *21 September 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use. New employees often are familiar with the UI. More and more no code dev available. Frequently updated with new features.
> 
> **Cons**: Some of the new features feels half baked and buggy. LIC system keeps changing.
> 
> All in all, it is an excellent product. It benefits companies in many way and worth the transition from adhoc software.

## Links

- [View on Capterra](https://www.capterra.co.za/software/1026819/dynamics-365-customer-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/248308/Dynamics-365-Customer-Insights/> |
| en-AE | <https://www.capterra.ae/software/1026819/dynamics-365-customer-insights> |
| en-AU | <https://www.capterra.com.au/software/1026819/dynamics-365-customer-insights> |
| en-CA | <https://www.capterra.ca/software/1026819/dynamics-365-customer-insights> |
| en-GB | <https://www.capterra.co.uk/software/1026819/dynamics-365-customer-insights> |
| en-IE | <https://www.capterra.ie/software/1026819/dynamics-365-customer-insights> |
| en-IL | <https://www.capterra.co.il/software/1026819/dynamics-365-customer-insights> |
| en-IN | <https://www.capterra.in/software/1026819/dynamics-365-customer-insights> |
| en-NZ | <https://www.capterra.co.nz/software/1026819/dynamics-365-customer-insights> |
| en-SG | <https://www.capterra.com.sg/software/1026819/dynamics-365-customer-insights> |
| en-ZA | <https://www.capterra.co.za/software/1026819/dynamics-365-customer-insights> |

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