What Is Upzelo?

Upzelo helps you fight churn and increase retention through real-time data analytics, customised offers and better customer feedback.

Upzelo offers two main products, Insights and Retention.

Insights (which is FREE) monitors key metrics in real-time, including revenue, growth, customer and churn data.

Retention provides tools to help you build a better product, better marketing and retain more customers to ensure your business keeps growing.

Who Uses Upzelo?

B2B Software Businesses SaaS Businesses B2C Subscription Businesses E-commerce Subscription Business Subscription Box Businesses

Where can Upzelo be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)

About the vendor

  • Upzelo
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 210 others

Languages

English

About the vendor

  • Upzelo
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 210 others

Languages

English

Upzelo videos and images

Upzelo Software - Performance Dashboard: Track offers, cancellation trends and customer value scores in a simple, shareable dashboard.
Upzelo Software - Customer Activity: Track each customers journey through your new cancelation process. Analyse what helps you reduce your churn for greater utilisation going forwards.
Upzelo Software - Customer Flows: Build delightful cancellation experiences that exceed your business and customers’ needs.
Upzelo Software - Targeted Surveys: Customised surveys get you the insight you need to improve your business.
Upzelo Software - Custom Audiences: Power your growth with targeted experiences, get closer to your customers by building data-driven audiences.
View 6 more
Upzelo video
Upzelo Software - Performance Dashboard: Track offers, cancellation trends and customer value scores in a simple, shareable dashboard.
Upzelo Software - Customer Activity: Track each customers journey through your new cancelation process. Analyse what helps you reduce your churn for greater utilisation going forwards.
Upzelo Software - Customer Flows: Build delightful cancellation experiences that exceed your business and customers’ needs.
Upzelo Software - Targeted Surveys: Customised surveys get you the insight you need to improve your business.
Upzelo Software - Custom Audiences: Power your growth with targeted experiences, get closer to your customers by building data-driven audiences.

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US$49,00/month
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Features of Upzelo

  • Account Alerts
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Campaign Management
  • Cancellation Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Connectors
  • Data Discovery
  • Data Visualization
  • Discount Management
  • Dunning Management
  • Engagement Tracking
  • Feedback Management
  • Health Score
  • Key Performance Indicators
  • Metadata Management
  • Multi-Channel Communication
  • NPS of Customers
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Recurring/Subscription Billing
  • Renewal Management
  • Reporting/Analytics
  • Revenue Management
  • Segmentation
  • Self Service Portal
  • Self-service Analytics
  • Sentiment Analysis
  • Subscription Management
  • Subscription Plan Management
  • Survey/Poll Management
  • Task Management
  • Third Party Integrations
  • Trend Analysis
  • Usage Tracking/Analytics
  • Visual Analytics
  • Workflow Management

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Reviews of Upzelo

Average score

Overall
5,0
Ease of Use
5,0
Customer Service
5,0
Features
4,5
Value for Money
5,0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Find reviews by score

5
100%
Verified Reviewer
CTO in UK
Verified LinkedIn User
Internet, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Interface

5,0 6 months ago

Pros:

Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login.

Cons:

Some of our retention flows can be a little more complex, which required a little extra work to get right.

Matt
CEO in UK
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

A must if you care about customer churn and retention

5,0 6 months ago

Comments: So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business.

Pros:

A really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue.

Cons:

The installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn.