---
description: Learn more about Vocalcom Salesforce Edition price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vocalcom Salesforce Edition Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Vocalcom Salesforce Edition](/software/1022658/vocalcom-salesforce-edition)

# Vocalcom Salesforce Edition

Canonical: https://www.capterra.co.za/software/1022658/vocalcom-salesforce-edition

> Manage your contact center and your omnichannel customer interactions in Salesforce \& offer a seamless \& personalized customer service
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Vocalcom Salesforce Edition?

Dedicated to customer service, sales, and telemarketing

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Vocalcom
- **Location**: Paris, France
- **Founded**: 1995

## Commercial Context

- **Pricing Details**: Please contact Vocalcom directly for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Portuguese, Spanish
- **Available Countries**: Algeria, Argentina, Bahrain, Belgium, Brazil, Chile, Colombia, Egypt, France, Israel, Kuwait, Mexico, Paraguay, Peru, Qatar, Spain, Tunisia, United Arab Emirates, United Kingdom, Uruguay

## Features

- Automated Routing
- CRM
- Call Routing
- Multi-Channel Communication

## Support Options

- Phone Support

## Category

- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)
- [Customer Support Software](https://www.capterra.co.za/directory/32315/customer-support/software)
- [Telemarketing Software](https://www.capterra.co.za/directory/31034/telemarketing/software)
- [IVR Software](https://www.capterra.co.za/directory/30231/ivr/software)
- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Aircall](https://www.capterra.co.za/software/144486/aircall) — 4.2/5 (458 reviews)
3. [JustCall](https://www.capterra.co.za/software/157853/justcall) — 4.1/5 (223 reviews)
4. [SanCCS](https://www.capterra.co.za/software/1020456/sanccs) — 5.0/5 (6 reviews)
5. [USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/software/1017761/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews)

## Reviews

### "Good solution that adds value and integrates voice into Salesforce" — 4.0/5

> **Ivan** | *27 January 2022* | Oil & Energy | Recommendation rating: 8.0/10
> 
> **Pros**: Integration with Salesforce
Features set
Tailor made IVR
> 
> **Cons**: Integration with existing Telco architecture has been longer than expected.
> 
> Vocalcom Salesforce Edition has been pivotal to our Digital transformation, in order to have the telephony channel integrated within Salesforce. The support provided has been great and today we are satisfied with the choice.

## Links

- [View on Capterra](https://www.capterra.co.za/software/1022658/vocalcom-salesforce-edition)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/240475/Vocalcom-Salesforce-Edition/> |
| en-AE | <https://www.capterra.ae/software/1022658/vocalcom-salesforce-edition> |
| en-AU | <https://www.capterra.com.au/software/1022658/vocalcom-salesforce-edition> |
| en-CA | <https://www.capterra.ca/software/1022658/vocalcom-salesforce-edition> |
| en-GB | <https://www.capterra.co.uk/software/1022658/vocalcom-salesforce-edition> |
| en-IE | <https://www.capterra.ie/software/1022658/vocalcom-salesforce-edition> |
| en-IL | <https://www.capterra.co.il/software/1022658/vocalcom-salesforce-edition> |
| en-IN | <https://www.capterra.in/software/1022658/vocalcom-salesforce-edition> |
| en-NZ | <https://www.capterra.co.nz/software/1022658/vocalcom-salesforce-edition> |
| en-SG | <https://www.capterra.com.sg/software/1022658/vocalcom-salesforce-edition> |
| en-ZA | <https://www.capterra.co.za/software/1022658/vocalcom-salesforce-edition> |
| es | <https://www.capterra.es/software/1022658/vocalcom-salesforce-edition> |
| es-AR | <https://www.capterra.com.ar/software/1022658/vocalcom-salesforce-edition> |
| es-CL | <https://www.capterra.cl/software/1022658/vocalcom-salesforce-edition> |
| es-CO | <https://www.capterra.co/software/1022658/vocalcom-salesforce-edition> |
| es-CR | <https://www.capterra.co.cr/software/1022658/vocalcom-salesforce-edition> |
| es-DO | <https://www.capterra.do/software/1022658/vocalcom-salesforce-edition> |
| es-EC | <https://www.capterra.ec/software/1022658/vocalcom-salesforce-edition> |
| es-MX | <https://www.capterra.mx/software/1022658/vocalcom-salesforce-edition> |
| es-PA | <https://www.capterra.com.pa/software/1022658/vocalcom-salesforce-edition> |
| es-PE | <https://www.capterra.pe/software/1022658/vocalcom-salesforce-edition> |
| fr | <https://www.capterra.fr/software/1022658/vocalcom-salesforce-edition> |
| fr-BE | <https://fr.capterra.be/software/1022658/vocalcom-salesforce-edition> |
| fr-CA | <https://fr.capterra.ca/software/1022658/vocalcom-salesforce-edition> |
| fr-LU | <https://www.capterra.lu/software/1022658/vocalcom-salesforce-edition> |
| nl | <https://www.capterra.nl/software/1022658/vocalcom-salesforce-edition> |
| nl-BE | <https://www.capterra.be/software/1022658/vocalcom-salesforce-edition> |
| pt | <https://www.capterra.com.br/software/1022658/vocalcom-salesforce-edition> |
| pt-PT | <https://www.capterra.pt/software/1022658/vocalcom-salesforce-edition> |

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