17 years helping South African businesses
choose better software
LiveAgent
What Is LiveAgent?
LiveAgent is a fully-featured Customer Support software with over 200+ integrations.
Streamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features.
Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide.
Start with a 1 month free trial, no credit card needed.
Who Uses LiveAgent?
Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.
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Reviews of LiveAgent
Functional Coordination Solution with Perfect Communication Strategy.
Comments: Amazing project information management, collaboration and file management using the tool is excellent.
Pros:
Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.
Cons:
I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.
QualityUnit Response
4 weeks ago
Hi Rohit, thanks for the great feedback! We’re glad LiveAgent is helping you manage customer support. We appreciate your suggestion about data analytics and will keep it in mind for future updates. If you have more feedback or need help, don’t hesitate to reach out. - The LiveAgent Team
Alternatives Considered:
Very powerful application with an excellent customer service.
Comments: During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers.
Pros:
The level of customisation and tailoring to your business needs.
Cons:
Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them.
QualityUnit Response
last month
Hi Marc, Thanks for your awesome feedback! We're aware of the WhatsApp Business API shortcomings and are actively working to include these features soon. If you have more questions or need support, feel free to contact us 24/7. - The LiveAgent Team
LiveAgent Review- Best IT Product
Comments: Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it.
Pros:
LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets
Cons:
We are very satisfied with support and services. And we do not have anything to dislike about these products.
QualityUnit Response
2 months ago
Hi Aarti, Thanks a bunch for your feedback! It's great to know you're happy with our support and services. If you ever need a hand or have any suggestions, just let us know. - The LiveAgent Team
Alternatives Considered:
Best quality/cost ratio among several ticketing systems I tried
Comments: Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.
Pros:
There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial)
Cons:
In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.
QualityUnit Response
4 weeks ago
Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you. - The LiveAgent Team
Highly recommend
Comments: Highly recommend, competitively priced and great customer support.
Pros:
Quick and simple to setup with in depth ticket managing system.
Cons:
It would be useful to have the option of different widgets depending on mobile or desktop usecase.
QualityUnit Response
3 weeks ago
Hi Phil, Thank you very much for your kind review. We are glad to hear you have been satisfied with LiveAgent's role in your customer care. Our team will be happy to receive suggestions on how to improve the chat widgets - you can reach us via chat or email 24/7! -LiveAgent team
