--- description: Learn more about LiveAgent price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.co.za/software/102188/liveagent Page: 1 / 71\ Next: [Next page](https://www.capterra.co.za/software/102188/liveagent?page=2) > Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. > > Verdict: Rated **4.7/5** by 1754 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1754 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Assignment Management - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Chat/Messaging - Chatbot - Client Portal - Communication Management - Contact Management - Customer Data Management - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Engagement Tracking - Feedback Management - Inbox Management - Incident Management - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding - PBX - Performance Metrics - Quality Management - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Reporting/Analytics - Retention Tracking - Screen Sharing - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 82 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Customer Support & Service Tool of 2024: LiveAgent" — 5.0/5 > **Xiluva** | *13 November 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool. > > **Cons**: Never have I had even a glitch while offering customer support with LiveAgent. ----- ### "Review of Live Agent" — 5.0/5 > **Daniel** | *30 April 2024* | Human Resources | Recommendation rating: 7.0/10 > > **Pros**: One of the standout features of LiveAgent is its all-in-one client support solution, which seamlessly integrates multiple channels such as email, live chat, and social media. This centralized approach simplifies management, improves response times, and enhances the overall customer service experience. > > **Cons**: The integration of LiveAgent with Jira falls short in its ability to cater to all required fields, limiting the customization and flexibility needed for specific tracking and reporting purposes. This can hinder workflow efficiency and the precision of data synchronization between systems. > > My overall experience with LiveAgent has been positive. It offers robust support features that efficiently handle customer interactions across multiple platforms. Its intuitive interface and extensive functionality make it a reliable tool for enhancing customer service operations. ----- ### "Live Agent is practical" — 5.0/5 > **Richard** | *17 September 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Ease of use , control functions and setup . > > **Cons**: Not much to say . Perhaps slight delay in logging in > > From the getgo, it was self explanatory . ----- ### ""An effective and dependable customer support solution"" — 5.0/5 > **Sanket** | *26 March 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. > > **Cons**: The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. > > Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. ----- ### "So far so good...much better than what I was doing before." — 4.0/5 > **Dale** | *07 August 2025* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. > > **Cons**: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. > > Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. ----- Page: 1 / 71\ Next: [Next page](https://www.capterra.co.za/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data