What Is BeInContact?

Improve your Customer Experience with BeInContact, an omnichannel software call center 100% cloud. BeInContact is designed to be intuitive and simple to use and offers features such as AI, IVR, ACD, predictive dialer and others. BeInContact is natively integrated with the main market-leading CRM (Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, SAP and Vtiger) to allow sales or service teams to have direct and personalized conversations with your customers.

Who Uses BeInContact?

BeInContact is extremely flexible, it meets the needs of companies of any size and sector that wish to improve their customer experience.

Where can BeInContact be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop)

About the vendor

  • BeCloud Solutions
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Chinese, Dutch, English, French, German and 6 others

About the vendor

  • BeCloud Solutions
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Chinese, Dutch, English, French, German and 6 others

BeInContact videos and images

BeInContact Software - BeInContact | Agent Desktop
BeInContact Software - Salesforce Integration
BeInContact Software - Microsoft Dynamics 365 Integration
BeInContact Software - Zendesk Integration
BeInContact Software - ServiceNow integration
View 6 more
BeInContact video
BeInContact Software - BeInContact | Agent Desktop
BeInContact Software - Salesforce Integration
BeInContact Software - Microsoft Dynamics 365 Integration
BeInContact Software - Zendesk Integration
BeInContact Software - ServiceNow integration

Compare BeInContact with similar products

BeInContact

€38,00/month
Free Version
Free Trial
US$0,01
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N/A
Free Version
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US$75,00/month
Free Version
Free Trial

Features of BeInContact

  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Email Management
  • Event Triggered Actions
  • File Transfer
  • IVR / Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Scripts
  • Offline Form
  • On-Demand Recording
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Proactive Chat
  • Process/Workflow Automation
  • Quality Management
  • Queue Management
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting/Analytics
  • SMS Messaging
  • Scheduled Recording
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • VoIP Connection
  • Voice Customization
  • Voice Mail

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Reviews of BeInContact

Average score

Overall
4,3 (13)
Ease of Use
4,3 (13)
Customer Service
4,2 (13)
Features
4,0 (13)
Value for Money
3,9 (13)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Find reviews by score

5
54%
4
23%
3
23%
Demuni abhishek D.
Demuni abhishek D.
CRM IT Specialist in Italy
Verified LinkedIn User
Education Management, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Flexible and easily customizable

5,0 6 months ago

Comments: As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students.

Pros:

The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations.

Cons:

Reporting doesn’t guarantee enough flexibility

Stefano M.
Group CRM Manager in Italy
Professional Training & Coaching, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

An intuitive and reliable Contact Center solution

5,0 6 months ago

Comments: The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management.

Pros:

The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. The platform turned out to be stable, flexible and with a low need for maintenance.

Cons:

The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics. I know that with the last version of the software (not tried yet) the reporting has been generally improved.

Gloria G.
Internal sales assistant in Spain
Mechanical or Industrial Engineering, 5 001-10 000 Employees
Used the Software for: 2+ years
Reviewer Source

a good option

3,0 7 months ago

Pros:

The software is very intuitive and easy to use

Cons:

it looses the net with facility and I can not contact.

Paolo B.
Coordinatore supporto remoto 24/7 in Italy
Machinery, 501-1 000 Employees
Used the Software for: 1-5 months
Reviewer Source

Un piacere lavorare con voi

4,0 7 months ago

Comments: L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto.

Pros:

L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro. É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi.

Cons:

Al momento nulla di particolare da segnalare

Cristina A.
Administrativa in Spain
Mechanical or Industrial Engineering, 1 001-5 000 Employees
Used the Software for: 2+ years
Reviewer Source

Becloud es intuitivo y facil de manejar pero necesita desarrollarse un poco más.

3,0 7 months ago

Pros:

Es fácil de usar y muy intuitivo, lo usamos a diario. Es util para reconocer el cliente que llama y tener un trato mas personalizado con el cliente.

Cons:

Frecuentemente tenemos problemas de conexión y el sistema se queda colgado, en mi opinion el programa necesita algo mas de desarrollo para que funcione correctamente.