What Is BeInContact?
Improve your Customer Experience with BeInContact, an omnichannel software call center 100% cloud. BeInContact is designed to be intuitive and simple to use and offers features such as AI, IVR, ACD, predictive dialer and others. BeInContact is natively integrated with the main market-leading CRM (Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, SAP and Vtiger) to allow sales or service teams to have direct and personalized conversations with your customers.
Who Uses BeInContact?
BeInContact is extremely flexible, it meets the needs of companies of any size and sector that wish to improve their customer experience.
Where can BeInContact be deployed?
Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop)
About the vendor
- BeCloud Solutions
- Phone Support
- 24/7 (Live rep)
- Chat
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About the vendor
- BeCloud Solutions
- Phone Support
- 24/7 (Live rep)
- Chat
BeInContact videos and images
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Features of BeInContact
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Reviews of BeInContact
Demuni abhishek D.
Alternatives Considered:
Flexible and easily customizable
Comments: As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students.
Pros:
The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations.
Cons:
Reporting doesn’t guarantee enough flexibility
Stefano M.
An intuitive and reliable Contact Center solution
Comments: The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management.
Pros:
The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. The platform turned out to be stable, flexible and with a low need for maintenance.
Cons:
The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics. I know that with the last version of the software (not tried yet) the reporting has been generally improved.
Gloria G.
a good option
Pros:
The software is very intuitive and easy to use
Cons:
it looses the net with facility and I can not contact.
Paolo B.
Un piacere lavorare con voi
Comments: L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto.
Pros:
L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro. É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi.
Cons:
Al momento nulla di particolare da segnalare
Cristina A.
Becloud es intuitivo y facil de manejar pero necesita desarrollarse un poco más.
Pros:
Es fácil de usar y muy intuitivo, lo usamos a diario. Es util para reconocer el cliente que llama y tener un trato mas personalizado con el cliente.
Cons:
Frecuentemente tenemos problemas de conexión y el sistema se queda colgado, en mi opinion el programa necesita algo mas de desarrollo para que funcione correctamente.
