---
description: Learn more about Thena price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Thena Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Account Based Marketing Software](/directory/31125/account-based-marketing/software) > [Thena](/software/1018651/aithenaai)

# Thena

Canonical: https://www.capterra.co.za/software/1018651/aithenaai

> Thena is a customer support AI platform built for modern B2B teams. It aims to resolve tickets, manage accounts, and delight customers
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Thena?

B2B, B2B SaaS

## About the vendor

- **Company**: Thena

## Commercial Context

- **Starting Price**: US$0,00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Thena offers free and paid versions.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia and 156 more

## Integrations (7 total)

- Claude
- HubSpot CRM
- Intercom
- Jira
- Linear
- Salesforce Desk
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Account Based Marketing Software](https://www.capterra.co.za/directory/31125/account-based-marketing/software)

## Alternatives

1. [Alyce](https://www.capterra.co.za/software/202790/alyce) — 5.0/5 (1 reviews)
2. [Intellizence](https://www.capterra.co.za/software/1011058/intellizence) (0 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1018651/aithenaai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/236308/Aithenaai/> |
| en-AE | <https://www.capterra.ae/software/1018651/aithenaai> |
| en-AU | <https://www.capterra.com.au/software/1018651/aithenaai> |
| en-CA | <https://www.capterra.ca/software/1018651/aithenaai> |
| en-GB | <https://www.capterra.co.uk/software/1018651/aithenaai> |
| en-IE | <https://www.capterra.ie/software/1018651/aithenaai> |
| en-IL | <https://www.capterra.co.il/software/1018651/aithenaai> |
| en-IN | <https://www.capterra.in/software/1018651/aithenaai> |
| en-NZ | <https://www.capterra.co.nz/software/1018651/aithenaai> |
| en-SG | <https://www.capterra.com.sg/software/1018651/aithenaai> |
| en-ZA | <https://www.capterra.co.za/software/1018651/aithenaai> |

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