---
description: Learn more about SMG price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMG Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/30817/employee-engagement/software) > [SMG](/software/1017278/smg)

# SMG

Canonical: https://www.capterra.co.za/software/1017278/smg

> Delivering the future of Unified Experience Management®
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Service Management Group

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Japan, United Kingdom, United States

## Features

- Action Management
- Activity Dashboard
- Anonymous Feedback
- Benchmarking
- CES Survey Structure
- CSAT Survey Structure
- Customer Experience Management
- Customer Segmentation
- Customizable Forms
- Customizable Questions
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Email Management
- Email Marketing
- Engagement Tracking
- Feedback Management
- Goal Management
- Mobile Survey
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- NPS Survey Structure
- Negative Feedback Management
- Process/Workflow Automation
- Pulse Surveys
- Question Branching
- Question Library
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Segmentation
- Sentiment Analysis
- Skip Logic
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Employee Engagement Software](https://www.capterra.co.za/directory/30817/employee-engagement/software)

## Related Categories

- [Employee Engagement Software](https://www.capterra.co.za/directory/30817/employee-engagement/software)
- [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software)
- [Survey Software](https://www.capterra.co.za/directory/30092/survey/software)
- [Feedback and Reviews Management Software](https://www.capterra.co.za/directory/31024/review-management/software)
- [NPS Software](https://www.capterra.co.za/directory/32075/nps/software)

## Alternatives

1. [Survicate](https://www.capterra.co.za/software/132914/survicate) — 4.6/5 (99 reviews)
2. [XM for Customer Experience](https://www.capterra.co.za/software/152924/customer-frontlines) — 4.6/5 (255 reviews)
3. [Zonka Feedback](https://www.capterra.co.za/software/137773/zonka-feedback) — 4.8/5 (68 reviews)
4. [InputKit](https://www.capterra.co.za/software/174672/inputkit) — 4.9/5 (37 reviews)
5. [Customer Thermometer](https://www.capterra.co.za/software/133435/customer-thermometer) — 4.9/5 (18 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1017278/smg)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/234717/SMG/> |
| en-AE | <https://www.capterra.ae/software/1017278/smg> |
| en-AU | <https://www.capterra.com.au/software/1017278/smg> |
| en-CA | <https://www.capterra.ca/software/1017278/smg> |
| en-GB | <https://www.capterra.co.uk/software/1017278/smg> |
| en-IE | <https://www.capterra.ie/software/1017278/smg> |
| en-IL | <https://www.capterra.co.il/software/1017278/smg> |
| en-IN | <https://www.capterra.in/software/1017278/smg> |
| en-NZ | <https://www.capterra.co.nz/software/1017278/smg> |
| en-SG | <https://www.capterra.com.sg/software/1017278/smg> |
| en-ZA | <https://www.capterra.co.za/software/1017278/smg> |

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