---
description: Learn more about Instinct Science price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Instinct Science Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [Instinct Science](/software/1017062/instinct-emr)

# Instinct Science

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> Instinct is the veterinary industry's first practice management software with natively integrated digital treatment sheets.
> 
> Verdict: Rated **4.9/5** by 238 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Instinct Science?

Emergency, specialty, multi-practice, and urgent care  veterinary hospitals.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 238 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Instinct Science

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Please contact Instinct Science for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Accounting
- Appointment Scheduling
- Charting
- Client Management
- Communication Management
- Confirmations/Reminders
- Document Storage
- E-Prescribing
- EMR/EHR
- Inventory Management
- Medical Billing
- Patient Intake
- Patient Records Management
- Payment Processing
- Treatment Planning

## Integrations (6 total)

- Asteris
- Cornerstone Software
- FetchIt
- IDEXX Neo
- PetDesk
- Talkatoo

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Veterinary Software](https://www.capterra.co.za/directory/30617/veterinary/software)

## Alternatives

1. [ezyVet](https://www.capterra.co.za/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (277 reviews)
2. [DaySmart Vet](https://www.capterra.co.za/software/133166/DaySmart-Vet) — 4.6/5 (283 reviews)
3. [Covetrus Pulse](https://www.capterra.co.za/software/130107/covetrus-pulse) — 4.0/5 (542 reviews)
4. [Shepherd](https://www.capterra.co.za/software/172485/shepherd-app) — 4.7/5 (87 reviews)
5. [Covetrus vRxPro](https://www.capterra.co.za/software/204324/covetrus-prescription-management) — 4.3/5 (196 reviews)

## Reviews

### "Instinct Review" — 5.0/5

> **Ashlyn** | *06 June 2025* | Veterinary | Recommendation rating: 10.0/10
> 
> **Pros**: We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate. Their customer service cannot be beat\!
> 
> **Cons**: We honestly don't have anything we dislike, like any program, every hospital uses PM software differently, it's very flexible.
> 
> From the initial onboarding to present our experience has been fabulous, always bumps in the road during a huge change in a hospital, but Instinct was there to help us the ENTIRE time, not to mention, we are able to reach out and chat with any of them at any time - via email or chat\! This is what makes the biggest difference.

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### "Owner, veterinarian" — 4.0/5

> **Fayth** | *30 April 2025* | Veterinary | Recommendation rating: 9.0/10
> 
> **Pros**: Easy of use, customizable, all information in 1 place. Integrates with Cubex for controlled substances.
> 
> **Cons**: Patient photos. Would like it to integrate with Idexx radiology. Invoicing has a learning curve. Need a strong office manager to train CSRs.
> 
> Glad we choose instinct as our operating system for our new business. It has made improvements over the last 3 years.

-----

### "Instinct Science - a great experience" — 5.0/5

> **Jennifer** | *29 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: What I like most about Instinct Science is their willingness to grow and improve. Feedback is always accepted and explored. The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier.
> 
> **Cons**: This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests.
> 
> The experience with Instinct Science has been wonderful. The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns.

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### "Instinct is the way to go\!" — 5.0/5

> **Amy** | *05 September 2025* | Veterinary | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of the software, it is very user friendly and visually appealing. The workflow has improved and communication in patient treatments.
> 
> **Cons**: Some features were not available that the previous PIMS software had, but the bonus is Instinct is always willing to make changes and support is one of a kind\!
> 
> Excellent and honestly one of a kind. Customer support has always been exceptional and they are always willing to listen and hear the suggestions the hospitals have and make the improvements\!\!

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### "I love Instinct" — 5.0/5

> **Erica** | *05 September 2025* | Veterinary | Recommendation rating: 10.0/10
> 
> **Pros**: love the customer support and the ease of use- it is user intuative. Even if you have a question, they are quick to answer or come up with a solution. Even people who are new to vet med find the program easy to use\!
> 
> **Cons**: integration with some of our blood machines- although it is being worked on. Specifically Lytes and iStat
> 
> Overall- I love that our practice moved to using Instinct. As someone who has used many vet software programs, it is the one that is actually useful for the vet staff. As a technician, I love the treatment sheet use and the anesthesia record. As a teacher, it is user-intuitative, so it is easy to teach to new staff, and easy to find resolutions to any questions

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## Links

- [View on Capterra](https://www.capterra.co.za/software/1017062/instinct-emr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/234498/Instinct-EMR/> |
| en-AE | <https://www.capterra.ae/software/1017062/instinct-emr> |
| en-AU | <https://www.capterra.com.au/software/1017062/instinct-emr> |
| en-CA | <https://www.capterra.ca/software/1017062/instinct-emr> |
| en-GB | <https://www.capterra.co.uk/software/1017062/instinct-emr> |
| en-IE | <https://www.capterra.ie/software/1017062/instinct-emr> |
| en-IL | <https://www.capterra.co.il/software/1017062/instinct-emr> |
| en-IN | <https://www.capterra.in/software/1017062/instinct-emr> |
| en-NZ | <https://www.capterra.co.nz/software/1017062/instinct-emr> |
| en-SG | <https://www.capterra.com.sg/software/1017062/instinct-emr> |
| en-ZA | <https://www.capterra.co.za/software/1017062/instinct-emr> |
| fr | <https://www.capterra.fr/software/1017062/instinct-emr> |
| fr-BE | <https://fr.capterra.be/software/1017062/instinct-emr> |
| fr-CA | <https://fr.capterra.ca/software/1017062/instinct-emr> |
| fr-LU | <https://www.capterra.lu/software/1017062/instinct-emr> |

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