---
description: Learn more about Jetdocs price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Jetdocs Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Jetdocs](/software/1014882/jetdocs)

# Jetdocs

Canonical: https://www.capterra.co.za/software/1014882/jetdocs

> Collaborative ticketing workflows for your internal teams
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Jetdocs?

Fully-integrates with Microsoft Teams and Slack. Internal ticketing solution, service desk, help desk and workflow builder. Switching from atSpoke? Request a demo of Jetdocs today.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Jetdocs

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Business Process Automation
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Document Management
- Forms Management
- IT Asset Management
- Incident Management
- Mobile Access
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Workflow Configuration

## Integrations (3 total)

- Microsoft Teams
- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)
- [Workflow Management Software](https://www.capterra.co.za/directory/30091/workflow-management/software)
- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [Ticketing Systems](https://www.capterra.co.za/directory/30039/ticketing/software)
- [Collaboration Software](https://www.capterra.co.za/directory/15/collaboration/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [C2](https://www.capterra.co.za/software/135915/c2-atom) — 4.3/5 (14 reviews)
3. [SysAid](https://www.capterra.co.za/software/107225/sysaid) — 4.5/5 (511 reviews)
4. [Hiver](https://www.capterra.co.za/software/142975/hiver) — 4.7/5 (146 reviews)
5. [OTRS](https://www.capterra.co.za/software/127284/otrs) — 4.4/5 (96 reviews)

## Reviews

### "Awesome internal ticketing solution for my team" — 5.0/5

> **Patrick** | *02 November 2022* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: So easy to use, integrates perfectly with my colleagues. The SLAs and priorities are an awesome way to keep my teams on track. Also, having the ability to loop in other users quickly gives us the flexibility we need.
> 
> **Cons**: My only request previously was to add in additional reporting options, which they've now provided. Great to get these team insights.
> 
> Internal ticketing can be tricky to get many teams involved and have it works without hiccups. Jetdocs has been awesome for our team as we scale.

## Links

- [View on Capterra](https://www.capterra.co.za/software/1014882/jetdocs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/232302/Jetdocs/> |
| en-AE | <https://www.capterra.ae/software/1014882/jetdocs> |
| en-AU | <https://www.capterra.com.au/software/1014882/jetdocs> |
| en-CA | <https://www.capterra.ca/software/1014882/jetdocs> |
| en-GB | <https://www.capterra.co.uk/software/1014882/jetdocs> |
| en-IE | <https://www.capterra.ie/software/1014882/jetdocs> |
| en-IL | <https://www.capterra.co.il/software/1014882/jetdocs> |
| en-IN | <https://www.capterra.in/software/1014882/jetdocs> |
| en-NZ | <https://www.capterra.co.nz/software/1014882/jetdocs> |
| en-SG | <https://www.capterra.com.sg/software/1014882/jetdocs> |
| en-ZA | <https://www.capterra.co.za/software/1014882/jetdocs> |

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