Who Uses Okdesk?

Fleet management & GPS monitoring, HVAC, plumbing, electrical, CCTV, access control and fire alarm systems, franchise networks, shopping malls & office centres, any after-sales maintenance activity.

What Is Okdesk?

Okdesk is a Help Desk cloud SaaS focused on maintenance, after-sales & field services. 700+ B2B companies from South America, Europe, Asia, Russia/CIS are using it to automate dispatching, service contracts management & equipment maintenance.

Okdesk improves work efficiency by allowing even distribution of requests between engineers based on location, availability & workload. It serves as a powerful communication hub with multiple channels of ticket registering.

Try for free & see the value!

Okdesk Details

Okdesk

http://okdesk.com

Okdesk Software - A fully customizable workplace provides you with powerful features to automate and improve your maintenance works and ticket resolution.
Okdesk Software - Track locations of the tickets and service technicians in real-time. Drag-and-drop a ticket on the map to assign it to the best-located technician.
Okdesk Software - Use maximum resources without overloading your maintenance technicians. Just drag-and-drop your ticket to a free slot to optimize your scheduled works.
Okdesk Software - Dozens of enterprise-level dashboards with various detailizations of your service performance metrics.
Okdesk Software - Mobile apps for technicians (iOS + Android) + Mobile apps for customers (iOS + Android).
Okdesk video
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Okdesk Software - A fully customizable workplace provides you with powerful features to automate and improve your maintenance works and ticket resolution. - thumbnail
Okdesk Software - Track locations of the tickets and service technicians in real-time. Drag-and-drop a ticket on the map to assign it to the best-located technician. - thumbnail
Okdesk Software - Use maximum resources without overloading your maintenance technicians. Just drag-and-drop your ticket to a free slot to optimize your scheduled works. - thumbnail
Okdesk Software - Dozens of enterprise-level dashboards with various detailizations of your service performance metrics. - thumbnail
Okdesk Software - Mobile apps for technicians (iOS + Android) + Mobile apps for customers (iOS + Android). - thumbnail

Okdesk pricing overview

See pricing plans

Okdesk offers a free trial. Okdesk paid version starts at US$19,00/month.


Starting Price

US$19,00/month See pricing details

Free Trial

Okdesk deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Webinars
  • Documentation
  • Videos

Okdesk Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Calendar Management
  • Calibration Management
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Reports
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Tracking
  • Facility Scheduling
  • Fixed Asset Management
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Key & Lock Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Reporting & Statistics
  • Scheduling
  • Service History
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management
  • Work History
  • Work Order Management
  • Workflow Management

View full list of CMMS Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Compliance Management
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
  • For Mechanical Equipment
  • GPS
  • Historical Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Location
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management
  • Workflow Management

View full list of Equipment Maintenance Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Estimating
  • File Storage
  • GPS
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Service History
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Work Order Management
  • Workflow Management

View full list of Field Service Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

View full list of Help Desk Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Calendar Management
  • Calibration Management
  • Compliance Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Key & Lock Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Service History
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Management
  • Workflow Management

View full list of Maintenance Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Management

View full list of Service Dispatch Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Equipment Maintenance
  • Estimating
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Preventive Maintenance
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Search/Filter
  • Task Scheduling
  • Third Party Integrations
  • Work Order Creation
  • Work Order Management
  • Workflow Management

View full list of Work Order Software

Okdesk Alternatives

More Okdesk alternatives

Okdesk Reviews

Read all reviews

Overall rating

5/5

Average score

Ease of Use 5
Customer Service 5
Features 5
Value for Money 5

Review software

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Write a Review!
Gheorghe T.
Manager
Computer Networking, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/07/17

"Okdesk is perfect solution for all companies"

Comments: After Okdesk implemetation , i got many informations about our field equipments, it was higly improved client answers and issues solved much quickly and for every equipment we have a perfect history . I cannot imagine to return to previous situation.

Pros: All the feature are excellent and is suitable for any services company or for dispatching needs.

Cons: I did not find any issue untill now relate to our business needs.

Alternatives Considered: Zendesk

Switched From: osTicket

Vendor Response

by Okdesk on 2021/07/20

Many thanks for your feedback. We'll keep doing our best to offer the most professional solution in the industry and keeping personal touch with all our customers.

  • Reviewer Source 
  • Reviewed on 2021/07/17
Angelo M.
CEO
Telecommunications, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/07/23

"Solved our tickets problem"

Pros: What I most like is the help desk behind the software. These guys were always prompt to give us the solutions that were according to our own processes and busines model.

Cons: I can't find something wrong from Okdesk

Vendor Response

by Okdesk on 2021/07/26

Thanks for the review! We'll keep working hard to deliver a best service for our customers!

  • Reviewer Source 
  • Reviewed on 2021/07/23
Micah R.
Owner
Information Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/07/21

"A cost effective but highly efficient option in the current market."

Comments: The help desk worked with us until we felt comfortable with the software. This gave us the feeling that Okdesk would always be there for us when we needed them. I'm confident in our decision to work with them and we have already seen improvements in how we handle our customers due to our working relationship with Okdesk.

Pros: The product's interface allows a novice user to quickly learn what is important to them and how to maximize their time. The use of "drag and drop" lets you see how the work flow happens while keeping it very simple. We didn't have a lot of time to learn another complex system but needed something efficient that provide insight into our tech's and customers needs. This software platform solved that issue for us.

Cons: No matter how simple a software system is there is always a learning curve. Even though we learned how to use the platform quickly we did make several mistakes early on that caused some minor problems. The terms that are used within the software are different than what we use internally at our company which caused some confusion. Once we changed our mindset on how the terms were being used it became much easier.

Vendor Response

by Okdesk on 2021/07/22

Thanks for the great review! We look forward to continuing our collaboration and wishing your company success!

  • Reviewer Source 
  • Reviewed on 2021/07/21