17 years helping South African businesses
choose better software
What Is ReturnGO?
ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes.
Provide your customers with a smooth return experience using a branded return portal that encourages customers to exchange products or receive store credits instead of requesting refunds.
ReturnGO focuses on improving your bottom line and lowering reverse logistics costs, as well as increasing customer retention and average order value.
Who Uses ReturnGO?
ReturnGO is perfect for eCommerce stores of all sizes, from small businesses to global enterprises.
Where can ReturnGO be deployed?
About the vendor
- ReturnGO
ReturnGO support
- 24/7 (Live rep)
- Chat
Languages
English, French, German
ReturnGO pricing
Starting Price:
- Yes, has free trial
- No free version
ReturnGO does not have a free version but does offer a free trial. ReturnGO paid version starts at US$297.00/month.
About the vendor
- ReturnGO
ReturnGO support
- 24/7 (Live rep)
- Chat
Languages
English, French, German
ReturnGO videos and images
Features of ReturnGO
Reviews of ReturnGO
Best Returntool out there
Comments: Amazing support and new functionalities.
Pros:
Connectivity with EasyPost (for US) and Sendcloud (for Europe). Also Chatsupport is amazing
Cons:
they don't have a ticketsystem with developer issues
Best value for money for any brand looking for a returns portal
Pros:
It's very easy to use on the front end, where our customers are able to easily access their order and choose the item they would like to return along with the reason for the return. Our customers have been very happy with the easiness of the process and user interface. On the backend it's also very easy to use and only requires 3 steps for every single return, saving us time. The best part is that is costs around 80% less than other return solutions which is great for companies that don't have a high volume of returns and aren't looking to spend hundreds of dollars every month on a high quality returns app.
Cons:
Can only be done from desktop computer, not mobile. That would be my only suggestion/
Alternatives Considered: Loop
Reasons for Choosing ReturnGO: Needed a better solution to fit our needs and budget.
Switched From: ReturnLogic
Reasons for Switching to ReturnGO: Better functionality and pricing than the other platforms we considered.
Love ReturnGo!
Pros:
Functionality for self-service returns and exchanges
Cons:
All good! There could be some minor improvements to make regarding analytics
Alternatives Considered: Loop
Reasons for Switching to ReturnGO: Price and no contract term like Loop requires
Many functions and features!
Comments: You need to be an expert and quite smart in setting this app up. If not, the team is always there to help you out and assist you in the process.
Pros:
The app has a very detailed return reasoning system, where you can define outcomes based on SKU, price, country, product line code, you name it. You can set different prices, different charges, block certain products or customers etc. The team is still very responsive and does actually solve issues for me. Before I chose for this app, I had meetings with 10+ other apps to see if they have the functionality I need. ReturnGO had all of them for a reasonable price compared to some of the others. If you are not doing many returns they offer an affordable plan where you can still get some extra features for add-on prices.
Cons:
This ultimate flexibility in terms of setting the return policies does make the app very complex to setup. Especially if you are dealing with multiple prices for different countries. It would have made my life a lot easier if it was possible to set up a general policy that would overrule all policies. And it would also be a big improvement to be able to set the different pricing at a country level. I would therefore set the ease of implementation at an expert level. I had a hard time integrating my carrier contracts. But the team did a great job in creating a custom integration with sendcloud for me.
Alternatives Considered: Returnless, ReturnLogic, Return Prime, Returnista and Loop
Reasons for Choosing ReturnGO: IfReturns did not solve our problem. Actually made it a lot worse.
Switched From: Happy Returns
Reasons for Switching to ReturnGO: It had the most advanced features and functionality for a decent price. It had all I looked for.
Everything we needed
Comments: Makes exchanges easy for us and our customers
Pros:
Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand. The exchange system is amazing.
Cons:
Nothing bad to say really. Maybe it's not the cheapest out there, but it is a very good value for the money
Alternatives Considered: AfterShip
Reasons for Switching to ReturnGO: Better features and really good/fast support