---
description: Learn more about NovelVox Unified Agent Desktop price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NovelVox Unified Agent Desktop Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NovelVox Unified Agent Desktop](/software/1013067/novelvox-unified-agent-desktop)

# NovelVox Unified Agent Desktop

Canonical: https://www.capterra.co.za/software/1013067/novelvox-unified-agent-desktop

> NovelVox Agent Accelerator readily integrates with  Genesys, Cisco, Avaya, Five9, Dialpad, Zoom, Nice \& Amazon Connect contact center.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses NovelVox Unified Agent Desktop?

All industries. SMB enterprises.

## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- CRM
- Call Logging
- Call Monitoring
- Call Scripting
- Call Transfer
- Computer Telephony Integration
- Contact Management
- IVR

## Support Options

- Email/Help Desk
- FAQs/Forum
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Alternatives

1. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.capterra.co.za/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.capterra.co.za/software/29589/callcenternow) — 4.8/5 (314 reviews)
4. [Readymode](https://www.capterra.co.za/software/136728/readymode) — 4.6/5 (136 reviews)
5. [Nextiva](https://www.capterra.co.za/software/175788/nextiva) — 4.6/5 (914 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1013067/novelvox-unified-agent-desktop)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/230210/NovelVox-Unified-Agent-Desktop/> |
| en-AE | <https://www.capterra.ae/software/1013067/novelvox-unified-agent-desktop> |
| en-AU | <https://www.capterra.com.au/software/1013067/novelvox-unified-agent-desktop> |
| en-CA | <https://www.capterra.ca/software/1013067/novelvox-unified-agent-desktop> |
| en-GB | <https://www.capterra.co.uk/software/1013067/novelvox-unified-agent-desktop> |
| en-IE | <https://www.capterra.ie/software/1013067/novelvox-unified-agent-desktop> |
| en-IL | <https://www.capterra.co.il/software/1013067/novelvox-unified-agent-desktop> |
| en-IN | <https://www.capterra.in/software/1013067/novelvox-unified-agent-desktop> |
| en-NZ | <https://www.capterra.co.nz/software/1013067/novelvox-unified-agent-desktop> |
| en-SG | <https://www.capterra.com.sg/software/1013067/novelvox-unified-agent-desktop> |
| en-ZA | <https://www.capterra.co.za/software/1013067/novelvox-unified-agent-desktop> |
| fr | <https://www.capterra.fr/software/1013067/novelvox-unified-agent-desktop> |
| fr-BE | <https://fr.capterra.be/software/1013067/novelvox-unified-agent-desktop> |
| fr-CA | <https://fr.capterra.ca/software/1013067/novelvox-unified-agent-desktop> |
| fr-LU | <https://www.capterra.lu/software/1013067/novelvox-unified-agent-desktop> |
| ja | <https://www.capterra.jp/software/1013067/novelvox-unified-agent-desktop> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.za/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"NovelVox Unified Agent Desktop","description":"Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution readily integrates with 75+ third-party applications to offer the agent a unified view of information. The seamless integration with leading CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco Webex, Five9, Dialpad, Nice, Zoom and Cisco empowers agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support.\n\nNow, no more searching for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a68f3670-e02d-46f0-a7f6-06818a099e9c.jpeg","url":"https://www.capterra.co.za/software/1013067/novelvox-unified-agent-desktop","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/1013067/novelvox-unified-agent-desktop#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"operatingSystem":"Windows on premise, Linux on premise"},{"@type":"FAQPage","@id":"https://www.capterra.co.za/software/1013067/novelvox-unified-agent-desktop#faqs","mainEntity":[{"name":"What Is NovelVox Unified Agent Desktop?","@type":"Question","acceptedAnswer":{"text":"Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution readily integrates with 75+ third-party applications to offer the agent a unified view of information. The seamless integration with leading CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco Webex, Five9, Dialpad, Nice, Zoom and Cisco empowers agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support.Now, no more searching for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution.","@type":"Answer"}},{"name":"Who Uses NovelVox Unified Agent Desktop?","@type":"Question","acceptedAnswer":{"text":"All industries. SMB enterprises.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"NovelVox Unified Agent Desktop","position":3,"item":"/software/1013067/novelvox-unified-agent-desktop","@type":"ListItem"}],"@id":"https://www.capterra.co.za/software/1013067/novelvox-unified-agent-desktop#breadcrumblist"}]}
</script>