NetSolutions

by Experience Care

Who Uses NetSolutions?

Skilled Nursing Continuing Care Retirement Communities (CCRCs) Assisted Living Long-Term Acute Care (LTAC) Multi-level Care Facilities Veteran's Homes

What Is NetSolutions?

Experience Care provides a fully integrated electronic health record (EHR) and financial management solution built to help skilled nursing facilities, CCRCs, assisted living and other long term care providers. This system improves the bottom line by keeping on top of clinical and financial metrics, better collecting revenue, improving quality measures, and helping improve clinical outcomes.

Experience Care provides the best LTC customer support with clinically trained support team members.

NetSolutions Details

Experience Care

https://www.experience.care

NetSolutions Software - Resident Clinical Dashboard
NetSolutions Software - Resident Quick Search
NetSolutions Software - Point of Care Module
NetSolutions Software - Resident Clinical Dashboard - thumbnail
NetSolutions Software - Resident Quick Search - thumbnail
NetSolutions Software - Point of Care Module - thumbnail

NetSolutions deployment and support

Support

  • Email/Help Desk
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

NetSolutions Reviews

Read all reviews

Overall rating

4,7/5

Average score

Ease of Use 4,4
Customer Service 4,9
Features 4,5
Value for Money 5

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Nanda S.
Director of Reimburasement
Hospital & Health Care, 1 001-5 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/02/02

"Very caring and knowledgeable support team!"

Comments: A lot more efficiencies...billers do not have to do all the thinking to be able to bill accurately.

Pros: Customer service is amazing. The management team listens to the needs of their clients and actually care to make their product better to accommodate the ever evolving world of Healthcare! Their reps understands the billing rules for all of the states they support and the rules are built into the software. If they are unsure they will get help and usually within 24 hours. Providers/users are not left having to do manual "work-a-rounds" to get their jobs done. This software is the way to go...if something is wrong, it's more than likely operator error. This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use...

Cons: Possibly better statement options. Have more reports be available in excel (there are lots but not too user friendly)

  • Reviewer Source 
  • Reviewed on 2018/02/02
Trina V.
Regional Business Office Manager
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021/06/22

"Using NetSolutions on a daily Basis"

Comments: We rely on this software on a daily basis. We keep our resident census, demographic information. Insurance
information and generate bills all on this system.
When I do run into any issues that I cannot resolve myself, I call the help line and always get prompt and
courteous help in a way that I can understand.

Pros: We use this software to keep our census balanced and to generate bills to our clients.

Cons: I really can't think about anything that I least like.

Vendor Response

by Experience Care on 2021/06/23

Thank you for your feedback, Trina, it's always great to hear from our customers. Love that our EHR helps with balanced census and generating bills.

I'm glad to hear that you are a happy user of our EHR solution, NetSolutions by www.Experience.Care and that we have been able to provide prompt and courteous support whenever needed.

I'll be sure to pass on your review so the team can see how their work is valued by our clients! Cassie, Tonya, Cheryle and the support team are great, have been with us for years, so your recognition of them only highlights that our customers get any issues solved quickly by professionals who really know our product well.

I am sure that talking to the same support person every time you call means a lot in this fast-moving industry. Once again, thanks and keep up the great care!

  • Reviewer Source 
  • Reviewed on 2021/06/22
Cheryl S.
DON
Hospital & Health Care, 501-1 000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2021/06/22

"Excellent Customer Service"

Comments: Excellent Customer Service. The most important aspect of any program is to be able to get help when you need it. That is what has pressed me the most.

Pros: It is easy to use once you have learned it.

Cons: Too many in and outs. You have to log in then go to reports then go to progress notes choose a resident, choose type of note choose the date then print. Better to be able to pick the resident and have the full dashboard available right there old notes new notes, orders all right there no need to go back and forth.

  • Reviewer Source 
  • Reviewed on 2021/06/22
Ayisha B.
QA Informatics Records Technician
Hospital & Health Care, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/06/25

"Exceptional EHR"

Comments: Overall my experience with NetSolutions has been a very good one. As with any software product there will be some issues, but Experience Care is also quick to address any issues or concerns that we have expeditiously.

Pros: I really like how this software allows the users to setup their own dashboard. Being able to see everything that I need to know about my Residents as soon as I go to my dashboard is very helpful and a time saver. The software also allows the users to create their own assessments so that each database is personalized for the needs of that particular building.

Cons: I do not have many Cons when it comes to this system. I have worked on a couple of other EHRs , and this is the best I have used thus far.

  • Reviewer Source 
  • Reviewed on 2021/06/25
Erin B.
RN, Informatics Specialist
Hospital & Health Care, 5 001-10 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/10/16

"Amazing responsiveness from the vendor!"

Comments: Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key! Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.

Pros: The vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly. It can be used as-is, or you can completely customize many areas of the program to suit your company's needs.

Cons: The growing pains during the early years. This software has been around for a loooong time in many iterations. Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW. The software has been brought up to current standards, and the new general manager is focused on improving the user experience.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/10/16