---
description: Learn more about Consol CM/Helpdesk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Consol CM/Helpdesk Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Consol CM/Helpdesk](/software/1010886/consol-cmhelpdesk)

# Consol CM/Helpdesk

Canonical: https://www.capterra.co.za/software/1010886/consol-cmhelpdesk

> ConSol CM/Helpdesk is a solution designed for efficient IT support for customers and employees.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Consol CM/Helpdesk?

All businesses willing to digitalize their processes or part of their processes

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ConSol Consulting & Solutions Software
- **Location**: Muenchen, Germany
- **Founded**: 1984

## Commercial Context

- **Starting Price**: €59,00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Belgium, Germany, Luxembourg, Netherlands, Switzerland

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

## Integrations (1 total)

- baramundi Management Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.capterra.co.za/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews)
2. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Proactivanet](https://www.capterra.co.za/software/1010807/proactivanet) — 4.8/5 (52 reviews)
4. [ServiceNow](https://www.capterra.co.za/software/152871/servicenow) — 4.5/5 (344 reviews)
5. [TeamDynamix](https://www.capterra.co.za/software/121317/teamdynamix) — 4.4/5 (150 reviews)

## Reviews

### "Kundenzufriedenheit seit sehr vielen Jahren" — 5.0/5

> **Gregor** | *24 March 2023* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Die Funktionalitäten sowie die Anpassbarkeit, z.B. auch der Workflows und die damit verbundenen Automatisierungen bieten unzählige Möglichkeiten, neue Verfahren zu etablieren und bestehende zu optimieren. Dadurch bietet ConSol große Potenziale Geschäftsprozesse effizienter zu gestalten. Außerdem ist ConSol sehr benutzerfreundlich und kann ohne großen Aufwand von allen Mitarbeitern\*innen sowie Anwendern auf Kundenseite schnell und intuitiv genutzt werden.Auch die Option, dass bestimmte administrative Tätigkeiten mittels CM/WAS schnell selbst und auch ohne großen Aufwand durchgeführt werden können, ist von großen Vorteil.
> 
> **Cons**: Wir würden uns die Möglichkeit der Multifaktor Authentifizierung wünschen, sowie ggfs. eine "CoSol App".  Vielleicht wird sich dies mit kommenden Entwicklungen umsetzen lassen.
> 
> Wir arbeiten bereits seit sehr vielen Jahren mit CoSol als Ticketsystem, was aufgrund unserer durchgehend positiven Erfahrung nie zur Disposition stand. ConSol hat sich stets als ein 100% zuverlässiges, stabiles sowie zentrales System für den gesamten Lifecyle aller Support Anliegen, Incidents  und unserer Entwicklungszyklen sowie anderen Workflows fest etabliert. Der Consol-Support reagiert bei Fragen äußerst schnell, auch das Consulting hält engen Kontakt hinsichtlich neuer Entwicklungen und unterstützt bei Anforderungen mit umfassenden Analysen und Lösungen. Von uns ganz klar einen Daumen hoch\!

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### "Bemutzerfreundliches Tool von Anwendern für Anwender" — 5.0/5

> **Ingo** | *11 May 2023* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Es gibt eine Reihe von Funktionen, die dem Benutzer das Leben erleichtern. Die Suchfunktionen sind umfangreich und das Einbetten von Bildern ist nicht so umständlich wie ich es woanders bereits gesehen und erlebt habe. Über Sichtbarkeiten lässt sich eine Menge regeln... hier ist dann allerdings auch mehr einstell- und damit verstellbar als es dem einen oder anderen eventuell gut tut.
> 
> **Cons**: Es gibt auch Teile, die nicht ganz so intuitiv sind und bei denen man dann eben suchen muss, bis man die richtige Sichtbarkeit konfiguriert hat.
> 
> Eine bereits vorbereitete Möglichkeit, zwischen diesem Tool und anderen ITSM-Tools am Markt Informationen auszutauschen, wäre hilfreich... und das sollte nach Möglichkeit nur noch über verständliche Konfiguration lösbar gemacht werden. Da muss auf allen Seiten noch sehr viel ausprogrammiert werden.

## Links

- [View on Capterra](https://www.capterra.co.za/software/1010886/consol-cmhelpdesk)

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