--- description: Learn more about athenaOne price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: athenaOne Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/20028/electronic-medical-records/software) > [athenaOne](/software/98735/athenaone) # athenaOne Canonical: https://www.capterra.co.za/software/98735/athenaone Page: 1 / 38\ Next: [Next page](https://www.capterra.co.za/software/98735/athenaone?page=2) > Web-based tool that offers electronic health records, revenue management \& patient engagement modules for optimized patient outcomes. > > Verdict: Rated **3.8/5** by 909 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses athenaOne? Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 909 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: athenahealth - **Location**: Watertown, US - **Founded**: 1997 ## Commercial Context - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Appointment Scheduling - Billing & Invoicing - Case Management - Charting - Claims Management - Claims Scrubbing - Clinical Notes - Code & Charge Entry - Coding Assistance - Compliance Tracking - Decision Support Software - Document Management - Drug Reference Database - E-Prescribing - EMR/EHR - For Medical Purposes - For Physical Therapy - Formulary Management - HIPAA Compliant - In-Patient Management - Initial Assessments - Insurance Eligibility Verification - Inventory Management - Invoice History - Medical Billing - Medical History Records - Medication Management - Multi-Location - Multi-Provider Practice - Out-Patient Management - Patient Engagement Software - Patient Intake - Patient Management - Patient Portal - Patient Records Management - Patient Scheduling - Physician Management - Physician Scheduling - Practice Management - Records Management - Reminders - Remittance Advice - Remote Treatment Planning - Scheduling - Secure Messaging - Self Service Portal - Treatment Planning - Vaccine Management - Video Conferencing ... and 1 more features ## Integrations (33 total) - Abridge - Assist - Assist - Assist - Beam Health - Bridge - Bridge - Care Management - DeepScribe - Fullscript - PatientIQ - Phreesia - Recommend - Recommend - Rectangle Health ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electronic Medical Records Software](https://www.capterra.co.za/directory/20028/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.capterra.co.za/directory/20028/electronic-medical-records/software) - [Cardiology EMR Software](https://www.capterra.co.za/directory/32561/cardiology-emr/software) - [Podiatry EMR Software](https://www.capterra.co.za/directory/32617/podiatry-emr/software) - [Medical Billing Software](https://www.capterra.co.za/directory/30026/medical-billing/software) - [Telemedicine Software](https://www.capterra.co.za/directory/30949/telemedicine/software) ## Alternatives 1. [Carepatron](https://www.capterra.co.za/software/195467/care-patron) — 4.4/5 (856 reviews) 2. [Jane](https://www.capterra.co.za/software/178984/jane-app) — 4.8/5 (503 reviews) 3. [SimplePractice](https://www.capterra.co.za/software/130710/simplepractice) — 4.6/5 (2826 reviews) 4. [Practice Better](https://www.capterra.co.za/software/159263/better) — 4.8/5 (96 reviews) 5. [Mend](https://www.capterra.co.za/software/165634/mend-app) — 4.6/5 (920 reviews) ## Reviews ### "AthenaOne Is the Perfect Medical Software" — 5.0/5 > **Veronica** | *31 July 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I like how efficient it is to use the software. I am able to check into my medical appointment, schedule appointments, and get customer support for any issues, medical or otherwise. > > **Cons**: I have no problems with athenaOne. The app answers all my questions, concerns, and needs. I would gladly continue using it. ----- ### "Excellent Medical Records Platform" — 5.0/5 > **Sabiha** | *24 August 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: AthenaOne is a highly convenient medical records platform that facilitates tracking patient information, scheduling appointments, diagnostic and procedural coding, as well as insurance billing and claims. It has an easy to use interface with customer support and advanced security. > > **Cons**: The system may need to be upgraded or rebooted periodically for the most recent software updates and protection from bugs and issues. ----- ### "Warning: Athenahealth may put you out of business" — 1.0/5 > **dana** | *09 June 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. > > **Cons**: I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. > > Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. ----- ### "Powerful platform with some minor drawbacks" — 4.0/5 > **Verified Reviewer** | *26 February 2026* | Government Administration | Recommendation rating: 6.0/10 > > **Pros**: Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. > > **Cons**: Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey. > > My overall experience with athenaOne has been positive, especially in terms of having everything integrated into one system. Managing scheduling, electronic health records, billing, and patient communication is nice. Patients are not as fond of it. ----- ### "AthenaOne All-in-one EHR" — 5.0/5 > **Lynda** | *12 February 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Easy to learn and use. All-in-one system for scheduling, medical records, and billing. Great customer support/service. > > **Cons**: Some updates don't always makes sense for all users. > > Fantastic. AthenaOne has been very supportive when we need assistance. Our Customer Support Manager follows up with us regularly to ensure we are getting what we need--even after almost 10 years\! ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.co.za/software/98735/athenaone?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/98735/athenaone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data