CallView 360 Reviews

by Dial 800

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Average Ratings

  • Overall
    4,3/5
  • Ease of Use
    4,3/5
  • Customer Service
    4,3/5

About CallView 360

Call tracking and analytics tool that helps businesses track buyers' demographics, call volume, recordings and more to create reports.

Learn more about CallView 360

Showing 3 reviews

Verified Reviewer
Key Account Manager
Computer Software, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2018/10/30

"Know your calls"

Comments: Mostly this softy was used as a analysis tool to help the agents perform better. Also to study the pattern of the inbound and outbound calls in the business.

Pros: This software enables the user to analyze the incoming and outgoing calls. There is an option to download calls or even email them. This helps a lot in training the client service agents.

Cons: I didn’t have any problems. Absolutely loved it.

  • Reviewer Source 
  • Reviewed on 2018/10/30
Cassandra D.
Office Manager
Medical Devices, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017/06/07

"My experience with this software was wonderful. It offered robust options and made our jobs easy. "

Comments: I benefited by being able to really see what my call center representatives are doing and narrow down how to train them where it was needed.

Pros: I liked the fact that it was accurate. It also helped us to offer more training to our representative.

Cons: There was not anything I did not like about this software. It offered more that I wanted or expected.

  • Reviewer Source 
  • Reviewed on 2017/06/07
Verified Reviewer
Software Engineer
Computer Software, 10 001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2018/11/03

"Call tracking is easy now"

Comments: Overall experience is good, it is actually quite helpful.

Pros: Used it once for 4-5 months, I must say it's very helpful, it gives you most of the details required for any incoming or outgoing call.

Cons: There isn't anything I dislike about this but yes support could be little better.thanks

  • Reviewer Source 
  • Reviewed on 2018/11/03