Sevocity Reviews

Sevocity - One stop shopping

Comments: This software has helped my office to become very efficient, save us time, assist our patient response time and performance. The audit feature is very helpful and I use it often. Routing messages is easy to use and I train my staff to send one to themselves so we have a tickler file to verify no one is ever overlooked.

Pros:

I have been using Sevocity since 2009. I enjoy the flexibility, I also appreciate that it is user friendly and Sevocity as a company is very attenuative in regards to how they can improve the system.

Cons:

The only con I have is I wish the interaction between Sevocity & Dr First was more helpful. It is not a Sevocity issue but a Dr First problem. It would be better if when a provider receives a refill request they had last visit and some additional information to speed the refill process along. Currently you have to leave Dr First - go into Sevocity review the chart, plan notes and return to Dr First to complete the script. It takes more time than it should. However It would not stop, prevent or slow down my decision to purchase Sevocity again.

Sevocity

Comments: My overall experience with sevocity has been good. Costumer support is usually very helpful and quick at responding back. Also very receptive to making updates when needed. It is also very user friendly as far as being able to modifier the templates our selves to make it fit our practice.

Pros:

I like the ease of adding and modifying templates. Also setting up favorites that we use often.

Cons:

It takes to long to get a provider set up in sevocity with prescriptive authority. To many steps involved. Wish once the provider was activated that was it.

Unethical

Comments: The salesperson made his pitch he STATED that I would have a 60-day trial. No mention of 100 encounters must be made within the 60 day period which included training time. It was imperative to sign up before the end of the year to avoid start-up costs. If I was not satisfied with the product all of my money would be returned. He also assured me that the program would be customized to fit the needs of my practice. NEITHER of these is true. It was a complete misrepresentation of the facts.
This is not a program for Doctors starting a practice. The program was NOT customizable, and there was NO SUCH THING as a money back guarantee.

Cons:

Difficult to use Not Customizable

Sevocity has our stamp of approval

Comments: Sevocity is very easy to work on and with. The employees go above just working with you. They really try to help as quick as possible. I have never had a problem with them not getting back to me. I may not always like the answer but they do respong. Overall I love working with Sevocity.

Pros:

We have been using Sevocity for 10 plus years. It is very affordable and user friendly. I love how we no longer have to keep up with charts and filing. Everything is right at your fingertips. Love how reports & labs are scanned right into the charts. Makes life so much easier for my front office staff and the nursing staff. Very easy to send the patients messages to the dr and receive a response in a matter of minutes.

Cons:

Really like the system but the only thing I wish was more available is setting up letterheads that print out on the letters you send out to patients. Sevocity was wonderful in helping us set up this feature when we first stated with them. Since them we have changed a few dr's and needed the letterhead updated. I have reached out to them but was told they only help with the initial setup. This I wish was different due to my staff nor I having any knowledge on setting up our letterhead. Therefore our letters go out now with no office letterhead.

Office Manager

Comments: The quality of the product is good. The only concern that is constant is the execution of the product and getting new providers enrolled but once that portion is completed things run fairly smooth. The last concern a customer service representative. There is one individual that needs additional training which can either make or break the process and that person answer calls regularly.

Pros:

The software is user-friendly and the product seems to be consistent.

Cons:

The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.

Sevocity Review

Comments: We have been using Sevocity since 2010 and have evolved with Sevocity as it changes and updates to different versions. We love the easiness of the program and the different features as well as some of our trainers are great !

Pros:

The features and ease of use in the Tools and Administrative are very easy to use, and if you don't understand Sevocity has Customer News in the Help Section where you can always request help, and / or go to training webinars. It is also easy to train our employees to use Sevocity.

Cons:

Most of the software is great and different features, but we always have trouble with the PPDX, this could be due to the Hospital we work with but it is an issue where we have had no incoming PPDX messages coming through and it takes a long time for this to get resolved. We pretty much gave up on it despite that we really need this feature for hospital notes, pathology etc.

Love this software

Comments: Sevocity is great for my daily needs. Customer service is usually quick.

Pros:

I love this software. It is easy to use, and takes care of all of my daily needs. Makes the care of patients easy.

Cons:

I have no cons related to this software. I do wish they had a practice management software to go with this EHR

A SUPER product.

Comments: Wonderful company that makes me feel important and pretty much treats me like a big deal

Pros:

The infinite ways to modify the exam is a great. I have never seen this simple expandable format in other software. I love the easily customizable menus on the exams. All in one EHR and Front office is great as well. Support is great!! almost immediate every time I have used it. The best I have ever had in a tech company.

Cons:

Occasionally i come across something I cannot customize. It is rare though.

Excellent System

Comments: Our office has come from eMDs and Praxis EMR systems. In addition, we have reviewed many other systems before we made the transition to the next EMR. Based on that information I can say Sevocity is easily the best of them all. We are a family practice clinic and I would highly recommend Sevocity for any primary care doctor.

Pros:

Easy to use and learn, takes very little time and effort to get up and running with it. Is tightly designed and compact. None of this modular approach, like there is a module for this function and yet another module for that function. Feature rich, easy to set up and customize to your liking.

Cons:

Email feature bare bones, needs to function more like a real email system. But it is OK to work with, we use it a lot. During note creation, one can only access the prior note, not any other historical notes, a clear shortcoming in documentation. Sevocity uses Dr First as their e-Rx feature. While that system is not bad, Sevocity should insist to get more access to training resources from Dr. First. Training on Rcopia is spotty. With time and usage one can figure it out but an area that could be improved upon.

Neutral

Pros:

Comes out with new features often, but not features we often use .

Cons:

Every thing is a product idea submission and they do not get back to you with when it will be implemented or if its possible.

Awesome EHR system

Pros:

very user friendly, easy to navigate and support is awesome.

Cons:

when an encounter freezes sometimes the information entered by the providers get deleted and they need to restart their documentation.

Day to Day Utilization

Pros:

Ease of use. The software is intuitive . The ability to combine a narrative and "box checking" / templated documentation is a positive-----the patient's story and treatment is logical and easily retrievable. When new staff is added they catch on quick. This software is not so robust that it is overwhelming to a new staff member. .

Cons:

It would be helpful to see past vitals on the same screen as current vital sign entry . Trends would be less likely to be over looked.

Sevocity Review

Comments: We use Sevocity in our medical Practice and can clearly say we love our EHR.
It is easy to use and anytime we have any questions we can always call.they have very nice helpful representatives.

Pros:

very detailed and easy to understand

Cons:

i would add a monthy calendar to front page

Sevocity- A great EMR

Comments: Good!

Pros:

The simplicity of it. Even without prior instruction it is not hard to figure out.

Cons:

I do feel some of the charting could be a little more detailed.

I HAVE USED MANY EMR'S IN THE PAST AND SIMPLY LOVE USING THIS SYSTEM

Pros:

VERY DETAILED EMR, SIMPLE TO USE, YOU CAN SEND FAXES FROM THE SYSTEM WITHOUT HAVING TO PRINT, HIPPA COMPLIANT, TRAINING IS AVAILABLE WHENEVER IT IS NEEDED, HELP DESK IS ALWAYS READY TO HELP WITHOUT LONG WAIT TIMES ON THE PHONE

Cons:

WHAT I LIKE LEAST ABOUT THIS SOFTWARE IS THAT I CAN ONLY OPEN ONE ATTACHMENT AT A TIME, I WOULD LIKE TO BE ABLE TO COMPARE ATTACHMENTS IF NEEDED

Excellent Product

Comments: I had used 3 different EHR software programs at other practices. When I opened this practice 10 years ago I evaluated and compared Sevocity to the others and found it to be intuitive to use clinically and functions seamlessly with our practice management software.

Pros:

all of the above and web based server! Also, it makes EHR incentive reports easy to do.

Cons:

If the internet goes down we can't access our charts. Fortunately that is infrequent.

Excellent Customer Service

Comments: Overall experience is great, I will definitely recommend to other healthcare providers.

Pros:

I like how fast issues get resolved and as always they have great customer service.

Cons:

At first many of the features other software's offered they were not available, but little by little I have been impressed how everything has fallen into place.

Nurse Practitioner Sevocity Review

Comments: I am a nurse practitioner at a pain clinic that utilizes Sevocity on a daily basis. It is suitable for a small practice and easily utilized by practitioners and scribes alike. Medication prescription is straightforward, and communication among staff is efficient.

Pros:

The ease of medication prescription and ability to tailor to specialty.

Cons:

It is a little difficult to create templates.

software for me

Comments: Great at creating templates for the doctor. Every time we start a new procedure the doctor always wants a new template created so the encounter is a lot faster and more precise with all info organized and that is exactly what Sevocity does for us.

Pros:

Available help from staff

Cons:

I do not know

Successful and easy transition, updates handled well and work.

Pros:

Training staff very is easy, it takes about 3 hours on average. This system improves work flow and productivity.

Cons:

How often we have to change our passwords - currently we have to change approximately every 90 days or so. I would prefer about once every year unless there was a problem.

Sevocity Software

Comments: Every one I have had to contact in regards to support have been really helpful and the email confirmations are great.

Pros:

Easy to navigate patient information, attachments and options

Cons:

Unable to make notes on "reason for visit"

Physician review

Comments: Happy that the program helps with MIPS and Attestation.

Pros:

The program makes it easy to find the codes needed for searching for diagnosis and billing.

Cons:

Would like the program be available to use on the ipad or iphone.

The Ehr pain

Comments: When I converted to EHR in 2010,I had hoped to be tablet based. 6 years later I still have not accomplished it. As a solo practitioner. I cannot afford a scribe and consequently still spend 2 hours after each clinic day charting.

Pros:

It is web based

Cons:

It is not intuitive

Easy to use

Comments: Great!

Pros:

I like that I can customize and build templates easily.

Cons:

No quick text options and the system cannot enter the patient's name automatically.

Awesome

Pros:

Very user friendly. Extra help features and videos

Cons:

Insurances did not merge over and we had to add