Comments: In the 8 years that I've been setting clients up it's been worked great. The first client that I setup, still uses it! The features and options are what make AC our go to platform. Moving to AC often reduces our clients tech stack overhead.
Pros: The combination of the UI and all the features makes this a no-brainer for us. We can easily manage email marketing or set our clients up to do it. In no instance has this been a bad choice. Typically, what makes the difference from the existing platform is the automation features. Our clients get to benefit from automated workflows gaining more engagement without additional costs.
Cons: I only would like for the dashboard to be more customizable and lead data driven. I think the reporting can be presented better.
Reviewed on 2021/06/20
Client Success Operations Analyst
Financial Services, 11-50 Employees
Used the Software for: 1-5 months
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend
Reviewed on 2021/08/13
"ActiveCampaign, 4 Months In"
Comments: Although I'm fairly new to AC, I manage it for multiple others at my organization, so I've been deeply entrenched in it for the last 4 months. The learning curve wasn't too steep, the onboarding/training were all very good, and any time I've had an issue, the Customer Service has been top notch. There are some minor issues that are clunky (as described above) and I'd like an easier way to do reporting/analytics, but no software can do everything. All in all, their service and their respectable feature list make AC a very good value and a good choice for anyone who isn't total Type A :)
Pros: The Customer Service is stellar, especially for being chat-based. As a previous HubSpot user (which is prohibitively expensive), AC comes pretty close to delivering all the essential features and the ease of use between the two platforms is night and day. AC is, for the most part, pretty intuitive. They also have better onboarding/training.
Cons: There are some seemingly very basic features that are missing. That being said, I'm able to create 'workarounds' to get what I need, but the workarounds do cause unnecessary work. Specifically, I can't automate task assignment at the Contact or Account level so I have to create and organize wholly unnecessary Deals and Deal Pipelines to do what I need to do. The other (minor) frustration is not being able to customize/save multiple views. I can add columns to views and that will stay put, but the default ordering of pretty much every page is alphabetical. For instance, when I switch the Contact view to sort by Date Created, if I navigate into a contact record or another page, the list reverts to being sorted alphabetically. Same with the Automations page, etc. I want to set custom sorts that are my own defaults (preferably multiple custom sorts/views). And I want it to remember to show me records by the 100s, not 20 at a time. It's little stuff, I know, but the constant extra clicks does get tedious.
"Everything I wanted in marketing automation & more!"
Comments: I'm blown away, to be honest. I never expected this much personal support from an ESP, and I keep winding up wonderfully surprised by just how much ActiveCampaign can do. I look forward to having this software grow with me and my business!
Pros: I made the switch to ActiveCampaign after using Mailchimp for years because I wanted the ability to get to know my contacts more intimately and to better communicate with them in personalized, relevant ways. I needed an email service provider, and what I got with ActiveCampaign was more - it's customer experience automation. I love how easy it is to get started, and how in depth this software is. The long I use it, the more I learn and am able to do with it. Also - the support from ActiveCampaign is AMAZING. I got stuck at one point early on, they could see I wasn't using the software, and someone reached out to me to help me get going again!
Cons: There is an intimidation factor, to be honest. ActiveCampaign can do SO MUCH, so when I was making the decision to switch, this caused me to pause. I was thinking - wow, it is going to take me a long time to learn this and it's frustrating to have to learn another software package. On advice from friends and colleagues in the entrepreneurial space, I decided it was worth the risk to try it out and see. And - it's true. There IS a lot. It DOES take time to learn and it is frustrating sometimes to learn how to do something that would have made things much easier if you knew it earlier.
Reviewed on 2021/06/25
Internet, 2-10 Employees
Used the Software for: 2+ years
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend
Reviewed on 2021/06/16
"Love the pricing and automation features"
Pros: Integrated very easily with Wordpress, the pricing for subscribers is fair (including upgrading and downgrading plans) and automation works great. Seemed to be the best one stop solution for our e-mail subscriber needs.
Cons: Automation could have a bit better of an interface but it gets the job done.
Comments: After nearly two years, I'm very pleased with ActiveCampaign. It's a well thought out feature rich platform. In my opinion there isn't another service on the market that can beat them for what they provide.
Pros: 1. The automations. It makes complex automations easy to understand and seemlessly blends the users interactions in my app with emails in their inbox.2. The email designerEasy to use and great templates to get you started3. Reliability & Peace of mind Once you set up your automations it's a great feeling to know that it will run like clockwork.4. API I was quickly able to interact with ActiveCampaigns API and it runs so perfect! It gives me such power over how users interact with my application. Literally any interaction a user makes with my application, I can capture and add to their contact profile and send them through automations in regards to their actions / inactions. Super Powerful!
Cons: 1. No Sandbox mode There's only one mode to use the software and that's live. This means you have to be mindful when generating software tests as you can end up sending emails to dummy accounts as ActiveCampaign doesn't differentiate between a Live and Sandbox version. I would be super greatful if there was a sandbox mode that could be used for testing my applications and not worry about passing dummy contacts through automations etc. 2. Subscription model can be a little bit pricey if not utilizedWhen I began using ActiveCampaign I was starting a fresh business, so my mail list was 0 at the time. It took me sometime to get accustomed to it & test integrations etc. This setup time and any other non-marketing time still costs money with the current subscription model.I would personally prefer a usage based fee based on features and emails sent.3. No built-in suggestions to get more emails in the Primary folder. It may be wishful thinking as the goalposts are often moved by what is deemed as falling under "Promotions", nevertheless there could be more done to get emails in the Primary Inbox at the time of creating emails. I would really appreciate a "likelihood of reaching the primary inbox" meter before creating campaigns. This could be difficult to implement but I feel it would help alot of new users and people new to email marketing.
"Best of its kind but getting complacent on the basics"
Comments: I was a huge advocate for AC early on. Now, I temper that because of my frustrations. If they listen to their users more and get down to fixing the basics that are way outdated, they can soon get back to a full 5* experience. But for now, I would say try it out carefully. If you don't need the capabilities that distinguish it from the likes of MailChimp, it probably is not worth the annoying hassles.
Pros: This is high-end marketing automation at mid-market pricing. If you want to automate marketing to a high-degree and with great sophistication, AC allows you to do nearly anything - yet at a price point similar to email marketing tools with little or no automation. That's why I chose Active Campaign and why I stick with it.
Cons: For all of its technical sophistication, there are a few weak points around basics. Its email creation interface feels dated and the handling of image assets is clunky and horrid. Creating restore points and undo is flaky and unreliable. And what makes all this so bad is that users have logged these points for several years as top requests and AC has not addressed them. Instead they add fancy functionality. The basics of everyday use matter and the experience spoils the software for me.
Comments: My business is still small but growing and I know that there is a lot more to tap into for what ActiveCampaign can do but I have been very happy with it so far. When I was deciding who to go with, I researched many of the options that were popular and this one just seemed like the best one. Now a couple years later, I'm seeing more and more people praising it and what it can do. That's got me thinking I made the right choice. I mean, I figured at the time that it was the right choice but I'm seeing that validated by other's comments, too.
Pros: I like how powerful this software is and for a great price! When I started with it, I had quite a bit of a learning curve to learn it but had excellent help from support staff. It integrated well with my other online sites. Now I'm all set up and it runs like a charm. I look forward to using more of its capability as my business grows.
Cons: I have found it a little complicated for setting up with new lead magnets but I have attributed that to its ability to do so much so that you have to navigate around to set up what you need. And, I am still learning it. But what's great is that you can duplicate an automation. So once you have created what you want, you don't have to necessarily go back to square one. That I like very much!
"The right combination of power, flexibility, and price"
Comments: I migrated to Active Campaign after being certified on a top-rated automation platform, and from a direct competitor that did not have an easy-to-use and elegant email editor.
Pros: The two features that make ActiveCampaign powerful for me are the ease and elegance of creating email templates and campaigns, and the robust automation features. I've been able to accomplish everything I need.The email build is superb.I've been able to integrate Active Campaign via Zapier to every other platform we use.
Cons: The recent activity panel could be more compact and robust. The overall dashboard could be more informative for at-a-glance assessment of activity. I do wish it included landing page features.I do wish the saved elements could be edited in the email builder and that there was more of a true "style" system with reusable and editable master elements.
Comments: We are using Mailblue, which is a certified partner of ActiveCampaign and makes their software available in my native language and with Dutch support. This makes it quite easy to get support when you need it. We were looking for a tool with e-mail, automation and lead scoring features. As we didn't have any in-house knowledge about these (especially the tools), I've done some research. ActiveCampaign came out as the tool with the best functionalities for the best price (through Mailblue). This made me decide to start a demo, and eventually get the software. So far, it does exactly what I need and at this time it doesn't cost me a lot of time to figure out how to use it. The only thing is we currently don't really use the lead scoring mechanism as it needs a lot of tweaking (on our side). But as all other features are working really well for me, we're still happy users of the software.
Pros: The flexibility of the tool is something I really like. It's quite easy to use your own email templates, which are (as long as you keep it simple) completely adjustable as well as responsive. Besides that, the automation part is working like a charm. By using your own tags and fields you can practically do anything you want.
Cons: I am still trying to figure out how to set up a link with our current CRM. As ActiveCampaign has their own CRM built in, this is not one of the key futures. For our business however, we only use ActiveCampaign for the e-mail marketing and automations (so only the marketing department is using this tool). The entire company is built on the use of our CRM, so we'd like to see all of the ActiveCampaign data on there for a complete report.
Comments: Fantastic!! And extraordinary follow up by their team! Tons of free personal 1:1 help, which I never expected.
Pros: Switched to ActiveCampaign from Pipedrive via ConvertKit and Keap - this is something else. I am so impressed. Very easy to use and well laid out, it is easy to create some of the most robust automated customer follow ups I have seen. AC blows the other softwares out of the water. It works, it is easy to understand and it is the most powerful peace of software I have seen in years. I am so pleased my grin goes all the way around my head.
Cons: Customer service gave 8-10 min waiting time on their chat support these days, and that is just not good enough.
"If you had to recommend one marketing automation tool for small business, here it is"
Comments: I refuse to ever tell a client there's a single software in any category that they should use without proper investigation further, but I have yet to run into a time where ActiveCampaign wasn't a massive improvement to upgrade to from other tools of similar price but lesser capabilities, like MailChimp and ConstantContact.AC has been my own email marketing and marketing automation system for approximately five years now and I don't see myself moving away from it at any point. It's important for me to be aware of the tools on the market, and there are other great ones, but none that have been a worthwhile transition off AC for.
Pros: You have a massive amount of features available to you to handle basic email marketing, advanced marketing automation, behavioral automations, tagging and audience segmentation, and so on. That's just the basic package, too. More advanced packages introduce a CRM (Customer Relationship Management) aspect that is particularly helpful for sales teams, Lead scoring to help prioritize accounts for your sales teams to be more efficient, and dynamic content (among many other features).
Cons: There is little to see on the Cons. If I had to select something, I suppose the limit of three users on the Lite plan can be frustrating. However, it's typically safe enough for a small business, easy to share logins if needed, and the price and added features of upgrading to the Plus plan is quite affordable as well.
"Active Campaign has been a Game Changer for Our Business"
Comments: It's been a wonderful experience all in all using AC for our businesses
Pros: Incredibly powerful marketing automation. We've been able to set and forget so much in terms of marketing emails thanks to this powerful system so we can focus more on our customers.
Cons: Lacks a useful mobile app for Android. The email editor is rather clunky and can be frustrating at times, especially with regard to the "undo" function. The image selector/inserter is also terrible.
"Best tool I have purchased to manage my customer/client relations and workflow"
Comments: All I can say is I wish I had known about ActiveCampaign at the beginning of the year because I could have saved a lot of money experimenting with other products that had less capability and functionality than ActiveCampaign.
Pros: ActiveCampaign ease if use is one of the best and the customer service is awesome. I have gotten nothing but great support and assistance in creating automatons that have help me immensely in setting up my new workflows. There is not a day that goes by that I a am not using ActiveCampaign to create more effective and efficient ways to communicate with my customers.
Cons: Although the software in a bit expensive, compared to some others the features outweigh the cost it would require to have several tools do the tasks of ActiveCampaign.
Comments: As the sole owner of a growing small business, I finally decided I needed "help" in the way of marketing automation. So that is why I turned to ActiveCampaign. It has been less than 6 months since I have signed up and so far it is going good and is helpful. The transition over from Constant Contact was a struggle for me since I don't like change. However I knew this change was a good one.
Pros: It is easy to maneuver through the dashboard and create campaigns. It is affordable and for a small business (only me) with over 6,000 customers the price point is WAY better than InfusionSoft.
Cons: It took a long time for onboarding. I wish they were able to complete it within one single week vs over the span of a month.
Comments: Very smooth. It is all very logical, and I had no problem implementing everything I needed.
Pros: The delivery rate is impressive. I always had problem with another providers, but with ActiveCampaign none of my subscribers complain about not receiving emails.The other thing that I LOVE is the power of the automation system. With this CRM I have finally do what I needed to do.
Cons: The price. It is a VERY good CRM in my opinion, but it is expensive. I feel that I don't need every feature, but I'm still paying for them (I'm a very small business). I pay it happily, but it still hurts :)
"Great value for money and excellent customer service"
Comments: its easy to find ppl to help you setup campaigns, but now I can set one up myself very quickly and easily.
Pros: its easy to start, quick learning curve, lots of educational resources and excellent customer service
Cons: it's clunky. Click a button and it takes a while for something to happen, or the page shifts at last minute and what you clicked is something else.
Reviewed on 2021/09/13
Professional Training & Coaching, 11-50 Employees
Used the Software for: 2+ years
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend
Reviewed on 2021/02/10
"Powerful and friendly at the same time"
Comments: Other than the above mentioned problem, all i have to tell are good experiences using ActiveCampaign. It's a powerful suite of email marketing tools and automations, worth the money.
Pros: The interface is really friendly while it offers a lot of advanced features. You have to learn the platform's language and logic, but once you do that, you realize there's so much you can do. You can automate everything you need, and that's huge.
Cons: When using conditional blocks, there are some conditions that are not to be trusted. This isn't my opinion, it's what they told me when they answered me a support ticket suggesting me to use another filtering method because the one i chose "was not reliable". I asked them why they allow people to use it if it's not reliable... They didn't get back to me.
Comments: Even the times of technical challenges I have had were supported from the onboarding specialist and I have maintained what has been taught in each catch up. The technical complications are broken down and made simpler through amazing support. This has included a variety of either in person online, video training, correspondence through email and Q & A pages. I am so happy with what I have set up, it is much more than is needed for where my business is at, however many foundations are created to support my business growth.
Pros: The support is awesome and unbelievable. I save about 10 hours a week with everything set up as what is needed to be done once set up continues to meet the outcomes I created. There are so many options and ways to use active campaign. I use campaigns, automations, contact lists, email sign ups and as my business expands active campaign has so much support which I will continue to use. I am now free myself to do so much more than I could of imagined 6 months ago.
Cons: It is complicated for a non technical minded person.
Pros: I’ve used the free version of Mailchimp, and as my email list grew to a point where I would have to start paying for an account, I started looking around. After doing lots of research settled on ActiveCampaign, and while I’m only just learning how to use all the features available, I’m so pleased with it!
I’m no technical wizard, but it’s clear how much more usable the platform is - I’ve got lots more to learn but for a relatively small monthly payment, I can now start creating way more targeted campaigns and building better relationships with the people on my list.
Cons: Nothing yet! I need to learn how to use the more advanced functions, but I’m more than happy right now!!
"My favorite email marketing automation I have ever used"
Comments: The are not "monkeying" around and have created a product I look forward to using. Some email systems chimp on features but they have included things like text messaging into the system for a long time. While the paid tier is smaller it is easy to make money with ActiveCampaign.
Pros: My favorite thing is the ability to set up automation and start creating it, but not finish it. As users progress through, you can add steps to the end and keep it going. This is critical for marketing that needs to be flexible and is still in the testing phase.
Cons: While it is very minor, sometimes contact changes that you make manually require a few more clicks than needed but overall the process is clear.
Comments: Keeping our team all on the same page. Being able to automate several tasks and be more efficient.
Pros: Ease to use and automations. How you can keep track of all the touches you've had with your contact all in one place. And the fact that I can send all my contacts a bulk or text without having to use another software.
Cons: More straight integrations with other software's instead of having to use Zapier
Pros: 1. Integrates with almost every major platform on the planet either directly or through Zapier.
2. Set up is pretty straightforward.
3. Great product if you are looking for a central automation hub with email marketing
4. Customer Support is pretty good.
5. Pricing is very reasonable for what you get.
6. Less challenging to learn that many competitors
7. Great online learning resources
Cons: --Text Messaging Setup isn't exactly easy to figure out if you are new.
--Learning automation with AC as a whole isn't for the faint of heart for newbies
--Sometimes support can be a bit slow to respond and it depends on who you get. Some of the support team aren't well trained
--Paying a pro to help you can be expensive.
Pros: My favorite part about ActiveCampaign is the automation features. Using this Automations, you can set up complex marketing email campaigns. I use this to develop a welcome series and a reactivation series for people on our list who stop engaging.
Cons: The part that I did not like is very simple. There is no "Undo" button in the email editor interface. Control + Z doesn't work either. You would think for a basic email design interface an undo option would be standard.