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About Toluna Start

Toluna Start - the industrys first and only end-to-end consumer intelligence platform.

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Pros:

It is quite easy and straightforward to sign up. Interface is user friendly as well.

Cons:

Sometimes the pay was low for some surveys. Or no pay at all and sometimes no surveys.

Toluna Start ratings

Average score

Ease of Use
4.4
Customer Service
4.4
Features
4.0
Value for Money
4.3

Likelihood to recommend

7.9/10

Toluna Start has an overall rating of 4.3 out 5 stars based on 81 user reviews on Capterra.

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Filter reviews (81)

Olivia
Olivia
senior research executive in UK
Verified LinkedIn User
Market Research, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

useful for simple, cheap surveys

4.0 4 years ago

Comments: useful for quick surveys, but not enough of a powerhouse for long detailed surveys, with complex routing. this is as expected though. quick surveys is useful for quick and easy surveys that you can get out into field that day if wanted.

Pros:

has enough functionality to ask several different types of questions - this typically covers what you would need for simple surveys. other software sometimes lack options covered in quicksurveys simple user design - easy to work out how to create your surveys, and send them out etc. can send surveys to enough participants options of how participants can access surveys useful for 'within the business' surveys (e.g. employee satisfaction)

Cons:

this might have been a blip, but we tried to change the account over to a different email at one point and this did not work at all! it said it was under the new email but neither login worked on my laptop after this. Luckily, someone else was able to login with the old login details on their laptop. this was confusing though. the reporting and analystics of the surveys can cost more depending on what you want

Lakshmi Priya
Freelancer in India
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Review of Toluna Start

5.0 6 months ago

Pros:

Toluna Start surveys are generally simple. The user-friendly interface and the ease of creating and distributing surveys quickly. The ability to redeem rewards via Paypal and the vibrant community interactions are very appreciated.

Cons:

Sometime I experience frequent disqualifications from surveys after investing time, which can be frustrating.

Jason
Technician in US
Professional Training & Coaching, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Sorry, this survey is not a match

3.0 5 years ago

Comments: I haven’t been able to get on a positive streak of selection and completion as a user. As a client I would have to say its very useful as the filters are extreme.

Pros:

The software is easy to use. The layout is simple. It definitely isn’t loaded with options or information to overwhelm a new user. I like the simple blue and white colors. The email communication is professional. I get a lot of emails and a lot of garbage but scrolling /opening through quickly I can distinguish a legitimate company. Signing up and first impression I would give an 8.

Cons:

It asks questions multiple times and I understand the bot security but it doesn’t seem to compile the information to use it efficiently. I selected around 10-15 surveys to take and partially completed most of them but was only able to fully complete a few. It says its asking some questions to find a survey thats a good match for you but they are the same questions. It would seem the software would have been able to compile this information to complete a user profile and have these surveys that are a good match already filtered and ready on the users app. Its very discouraging to keep answering questions and then having to keep starting over especially with the same questions. The last survey I completed was all over the place. From appliances to the corona virus it felt like it was trying to find a way to say this one is not a match either. After I completed the survey it took me back to the survey page and my points didn’t reflect the completion. There wasn’t a landing page to say something like completed, points acquired, when they will be credited, a survey score or any type of useful information. Also I couldn’t find a link that had anything to say about it. I am hoping that the redundancy of the questions is to scale users for quality and the user experience improves. I’m sure if I looked hard enough I could find the answers to any questions I have but overall beginners experience I would have to score a 6.

Nedys
Management Secretariat in Colombia
Internet, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Toluna United Community

4.0 last year

Comments: In general, the results have been positive, I have had the opportunity to redeem several times by PayPal without any inconvenience.
The community is very nice, there is a lot of interaction and respect for each other's opinions.

Pros:

It gives you the opportunity to collect points through surveys, games, and discussions with the Toluna community which you can exchange for cash or gift vouchers.

Cons:

When you take some surveys you are immediately disqualified or even worse when you have already invested a lot of time, you are removed from the survey.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

QuickSurvey Review

5.0 6 years ago

Comments: Overall it's been pretty good. A few team members experienced a few issues with under-qualified project managers, but overall, I've been quite happy.

Pros:

QuickSurveys are great for quick turn projects. The account/project team does a great job handling any concerns, so that I don't have to spend time programming or trouble shooting.

Cons:

It would be helpful to have a few other visualization options for data - often times I screen shot the analytics page, because the PowerPoint output looks less clean. For instance, combining responses from different questions to create one word cloud would be helpful. "Filtering" is the one feature that could be improved upon. It's definitely functional, but for some reason, not the most intuitive the first time you go about it. Clearing filters within the charts and tables can be handy, but it would be nice if there was also a "clear filters" button in the tool bar where the original filter funnel sits.

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Very good app for preparing surveys

3.0 4 years ago

Pros:

It is quite easy and straightforward to sign up. Interface is user friendly as well. easy way of tracking responses.

Cons:

I think so far so good the app is working fine and it is serving its purpose just okay.

Luke
Luke
Data Analyst in UK
Verified LinkedIn User
Financial Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Quick way to get responses from the team to make decisions

5.0 5 years ago

Comments: User friendly program to help make team decisions.

Pros:

In cases where it should be a team decision about something, but it isn't crucial to be in person for it, QuickSurveys is great to get the responses from the team members. You can then quickly see what options are most popular and why they are most popular, leading to the best final decision.

Cons:

Participants do not put as much effort into it sometimes because it is anonymous. It is easy to just select any options without fully reading everything, which happens to be the case sometimes.

Gourav
Gourav
Software Engineer in India
Verified LinkedIn User
Human Resources, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Certainly a far better tool for Feedback & Surveys

4.0 6 years ago

Comments: Ditto to the QuickSurveys, this tool helping our company in improving the quality of our services with instant feedback and rich analytics post survey which is really a must have kind of business tool for every online and even offline business. Plus, you can even embed the survey in websites or share the link of the survey in your support tickets.

Pros:

Believe it or not but QuickSurveys has almost all the options you need to conduct a short/long survey or seek valuable feedback from your customers and client. Certainly, it has more options than the Google Forms or another such tool available online for the very same purpose. The another advantage of QuickSurveys is that you can embed the survey or share the link of the survey in your support tickets.

Cons:

Till so far our team has not found anything disappointing as such but yes, they should work on pricing component.

Shawn
Shawn
Small Business Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great asset

5.0 5 years ago

Comments: I have been using QuickSurveys for customer feedback on products and for my website. It’s fast and easy for me to create a survey with this apps

Pros:

I liked that you can customize surveys anyway you want to. It’s very easy to use, and there are a lot of options in the interface.

Cons:

The cost is a bit high, especially for small businesses. It can be a little difficult to use for beginners.

Tara
Small Business Owner in US
Verified LinkedIn User
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Quick, consistent and accurate

5.0 5 years ago

Comments: I used quick surveys to send to customers after a purchase to ensure customer satisfaction and it works cvery well for me

Pros:

Very easy user interface. Fluid page design allows responders to accurately input data and move to the next question with ease.

Cons:

Once in awhile the screening algorithms will automatically disqualify users for particular surveys and respond with error message.

Natalie
Lead Sales Data Insights Analyst in US
Telecommunications, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

QuickSurveys Feedback

4.0 6 years ago

Pros:

I like the simplicity of the tool, and how all of the questions are simply laid out for you in the test link. I also appreciate how you can apply Top Box reporting to the all of the questions simultaneously, as well as remove certain columns / subpopulations across the report at once.

Cons:

There are a few key functions that are not available in reporting. The main one is the ability to look at Top Box reporting without having to filter out a number of rows to see all of the statements next to one another. The tool also doesn't allow you to view various Top Boxes at the same time (for ex. you cannot see T2B and T3B at once.) Also, without training, the tool is not very intuitive to use.

Devin
Employee in US
Government Administration, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Toluna is an ok program

2.0 4 years ago

Pros:

Toluna has some useful features and things, their survey features can be useful.

Cons:

The system is a little glitchy at times and that causes some issues.

shannon
CMK in US
Consumer Goods, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

toluna quick surveys review

5.0 6 years ago

Comments: It's great - great tool, great people, huge help on our business!!

Pros:

LOVE how easy it is to quickly get a quant read on business questions.

Cons:

There are a lot of nuances in the QRE set up and analysis that are not super intuitive / I always need help with. I'm running some complex stuff with lots of segmentations so I'm probably the toughest case.

Anthony
Director Market Research in US
Media Production, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great service, iffy sample

4.0 6 years ago

Comments: The people are great and always helpful, but the data quality was sometimes lacking and the field times for longer surveys was too long.

Pros:

Perfect for quick, simple surveys that need fast data turn-around

Cons:

Limited options for even slightly more advanced survey logic and flows

Ashley
Blogger in US
Entertainment, Self Employed
Used the Software for: Free Trial
Reviewer Source

Blogger Surveys for Awards

5.0 5 years ago

Comments: The benefit is being able to correspond reward types alongside what my viewers want.

Pros:

QuickSurveys is easy to use. You can create surveys for social media and mobile devices. It is also free to signup. There are also a number of ways you can customize the survey experience.

Cons:

I do not have any negative commentary for it. Besides the fact that I wish I new it existed some time ago.

Sam
Director of Content Strategy in US
Banking, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

QuickSurveys Review

4.0 5 years ago

Pros:

It's very easy to get a quick read on results--visuals are easy to understand.

Cons:

Selecting charts for export is a little wonky. Somehow it ended up replicating the same charts 3 times. It also provides too many slides for each chart---one simple slide per Q would be better.

Madi
Media Specialist in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Survey Review

5.0 5 years ago

Comments: It was easy, simple and worth the cost.

Pros:

The personal touch as well as the ability to really narrow down results.

Cons:

The takers of the survey were 90% white. This is not very representative of the United States.

Hanson
Consultant in US
Biotechnology, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Trinity PCP Survey

3.0 5 years ago

Pros:

Speed of programing Speed of fielding Responsiveness of team

Cons:

No auto-sums -- led to dirty data that had to be manually cleaned No randomization of answer orders No straightliner check

Avi
CMI Sr. Manager in US
Consumer Goods, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Super speedy and easy

5.0 6 years ago

Pros:

The speed and cost. Customer service was fabulous as well.

Cons:

I found the analysis a little bit challenging to get to the proper cross-tab.

Diana
Meat Scientist in US
Marketing & Advertising, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Simple and Effective

4.0 5 years ago

Pros:

Simplicity. Very easy to set up and customer service is willing to help immediately when stuck!

Cons:

Hard to get specific in rural areas. Would love more videos on some did you know or how to to take your survey to the next level. Or best ways to analyze.

Jully
Pesquisas Remuneradas in Brazil
Information Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Assessment forms

5.0 2 years ago

Comments: Challenging, so far I haven't claimed any rewards, but I'm excited and interested in the benefits offered

Pros:

Rewards offered, such as earnings in dollars or gift cards

Cons:

If you are not very persistent and carry out a lot of indications, the gain can be something in the long term

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Your Variety Survey Platform

5.0 3 years ago

Comments: It resolves much of the problem in answering those queries of product brands. Through this software, it helps much in improving products and services of companies that are selling worldwide. In a way it can serve more people through giving opinions and feedback to it.

Pros:

I like the most, the varieties of subtopics in this platform. I can have a game, polls, surveys and contest of designs and etc. I can also acquire points from these mentioned features. I find it very comprehensive site as for me. I do have lots of choices to take and not time pressured.

Cons:

I just don't like the idea of me as a panelist and taking much time answering the questions and in the middle of the survey i will be disqualified. it is a kind of waste of time then for me. I hope to have it improves that when disqualifying a panelist, it somehow will disqualify it that soon and not on the later part of the survey itself.

Brenda
Teacher in US
E-Learning, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

A long time survey addict!

4.0 4 years ago

Comments: Overall these are good surveys and rank high among the many I have used. There seems to be a good deal of effort put in to designing them. Rewards are satisfactory and the opportunity to voice my opinion about products is wonderful.

Pros:

I have been doing surveys for years. I do them almost nightly in my free time. I love having my voice count and receiving rewards along the way. QuickSurveys is one of the most well known and commonly seen surveys in the field. I am familiar with it through Toluna as well as some other sites that it appears on. If I am not mistaken I believe they have appeared on Quickthoughts and opinionoutpost as well as others. If I had to only point out the positives I would say that it gives detailed questions, uses visuals on occasion and appears to do a good job filtering out people who do not meet the needed customer demographic. The survey gives you the opportunity to give real answers that can impact products in every consumer area such as shampoo, video gaming and vehicles. I trust the name when it appears because it is widely used and I have been doing surveys for a long time. I became very familiar with different companies.

Cons:

I do have a couple of complaints. I do find some of the surveys to be very long compared to their counterparts. On several occasions I felt like I was halfway done with a survey only for it to go back to the home page and inform me there were enough participants already or that I did not qualify. I feel this should be determined very quickly so I am not wasting time on a survey I will not be given the chance to complete. I also have received an error message after completing the survey a couple of times resulting in a loss of the promised reward. Aside from these couple of occasional issues I have been satisfied

Beejan
Associate Director of Market Research in US
Consumer Goods, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A good base idea but needs some work

3.0 6 years ago

Pros:

It is easy to program questions and the reporting has good features.

Cons:

The platform is very slow and freezes. There seems to be a lack of panel availability and it is inconsistent over time.

Toluna Response

6 years ago

Hi Beejan, We appreciate your feedback. We are happy to hear that you find the programming and reporting capabilities of the platform to be intuitive and easy to use. As for the sampling component, when we are not feasible to fulfill narrow targets, or very low incidence respondent segments with Toluna's panel, we are able to link your study to other respondent providers and achieve the specific respondent targeting goal. The more complex the target, the longer this can take. As our own panel is continuously growing (global membership of 21 million as of this writing), we expect feasibility to increase and days in field to decrease. We are happy to report that most general population surveys field very quickly, typically within 8 hours in most markets. Thank you again for your partnership and please reach out to your sales rep to further discuss how we can serve you in the future.

floremie
Billing Officer in Philippines
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly Program

4.0 4 years ago

Comments: My over all experienced with this features it was wonderful.

Pros:

The most impactful features that I had experienced with this software it is very easy to use and you can manage easily your business.

Cons:

I think the features that this software need to improve is their login issue. By the time your going to redeemed your points they asking an update your profile.