NCR CounterPoint Reviews

by One Step Retail Solutions

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Average Ratings

  • Overall
    4,8/5
  • Ease of Use
    4,2/5
  • Customer Service
    4,8/5

About NCR CounterPoint

Provides the tools to easily control your inventory and prices, manage trends, build customer loyalty and stay ahead of the game.

Learn more about NCR CounterPoint

Showing 4 reviews

Verified Reviewer
Director of Marketing & Events
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/06/05

"Wonderful for retail"

Pros: CounterPoint provides us with powerful data to make the wisest purchasing and marketing decisions. I also love that it has it's own CRM that utilizes customer data for effective marketing.

Cons: Sometimes it takes the system a while to "think" and reports take quite a while to populate. But, the data is useful so we wait!

  • Reviewer Source 
  • Reviewed on 2018/06/05
Zachary A.
Warehouse Manager
Warehousing, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017/03/23

"Everything and more"

Comments: As our retail operations grew we needed a solution that allowed for multiple sites and different POS locations, we also needed a system that allowed for custom reporting and inventory managment. Counterpoint delivered. It is cost effective and more robust that other fly by night simple retails solutions

Pros: Reporting structure, multiple sites, inventroy managment

  • Reviewer Source 
  • Reviewed on 2017/03/23
Jim S.
  • Overall Rating
    4/5
  • Ease of Use
    2/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2017/03/23

"Amazing Functions and Features"

Comments: This software has everything you need to run a successful business. Its not the most user friendly. There are a lot of hoops to jump through to get to the info you want. The customer support is pretty good, some of them are exceptional. There are many "extras" that you have to pay for, its not an inexpensive system to have and run. Overall it is VERY good.

  • Reviewer Source 
  • Reviewed on 2017/03/23
Juan carlos C.
Internal control coordinator
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2018/03/14

"Excellent Omnichannel tool."

Pros: Omnichannel solution is fully configurable and companies can sell online using the integrated e-commerce solution. I like the inventory features, truly has a great interface thats almost as easy to use as an iPhone.

Cons: the reports you generate in the systems are not easily customizable and It should be better if the tool could allow you to do this.

  • Reviewer Source 
  • Reviewed on 2018/03/14