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About Webex Suite

Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.

Learn more about Webex Suite

Pros:

As a part of University community, I enjoy the paid version for free. It is good for holding meetings with a very large attendees.

Cons:

I was just annoyed once to see how badly the outlook worked with it.

Webex Suite ratings

Average score

Ease of Use
4.3
Customer Service
4.2
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.0/ 10

Webex Suite has an overall rating of <span class="">4.4</span> out 5 stars based on <span class="">7,413</span> user reviews on Capterra.

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Filter reviews (7,413)

Angela
Angela
Founder in US
Verified LinkedIn User
E-Learning, Self Employed
Used the Software for: 1+ year
Reviewer Source

My Experience with Webex

4.0 5 months ago

Comments: Webex is a good tool for video conferencing and calling. I especially like the software's group and room capabilities.

Pros:

Webex does not lag like Zoom, and the conferences are much clearer.

Cons:

Having used both Zoom and Webex, Webex is not as user-friendly as Zoom conferences.

Umais
Research Assistant in Germany
Research, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Webex suite by cisco: A tool never to forget

5.0 2 months ago New

Comments: Professional.
Fairly easy to use
High-security.
Collaborative whiteboards and immersive sharing, among others.
AI assistant.

Pros:

Easy to use. Friendly and self-explanatory interface. The user interface is intuitive. High-quality audio/video. Minimum noise while communication. Reliable support.

Cons:

Cannot solve problems ourselves. Need customer support. Lagging: Reliable internet connection with lower packet loss Webex is expensive compared to other similar software. Fewer third-party app integrations

Leah
Study Coordinator in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Webex Review by Study Coordinator

3.0 last month New

Comments: I am a study coordinator and I use Webex 1-2x a month for different meetings/trainings with sponsors located around the US.

Pros:

Webex allows me to send invitations and meet with people remotely.

Cons:

We have had some issues with Webex being offered in a browser or for download. Sometimes different accounts can make it hard for individuals to join meetings.

Ahmed
Human Resources Manager in US
Import & Export, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Webex Suite Has Excellent Features and Capabilities

5.0 4 months ago

Comments: My overall experience with Webex Suite is incredible. It has been an easy to use tool.

Pros:

This is an impressive and easy to use solution that boosts unified communications. I like the powerful capabilities of Webex Suite. Webex Suite enhances collaboration at our workplace.

Cons:

I have zero dislikes for Webex Suite. Webex Suite makes collaboration and communications easier for us.

Er Avinash
Senior Technical Support Engineer in India
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Cisco offered product

4.0 2 months ago New

Comments: My overall experience on webex suite is one of the best meeting platform experience till now , the functionalitiesare designed in such a way that it makes work very easy and looks good as well.

Pros:

1. Very premium and attractive platform for complete management. 2. Features and functionalities are just wow to connect and link with the customers. 3.Calendar invites , meeting sharing and details sharing are easy and super hassle free.

Cons:

1. Costly and less popular in organization. 2. Although the performance is good but it crashed easily whenever system encounter little CPU issues or spikes.

Destiny
Desktop Support Technician in US
Construction, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Convenient!

5.0 last month New

Comments: After the initial configuration, WebEx has allowed our company to connect easily with customers and potential clients.

Pros:

WebEx makes things a lot easier for end users. Our company utilizes the Teams add-in and the mobile app every day. It's very convenient to be able to take calls on the go, whether on a laptop or mobile device.

Cons:

It took some time to get accustomed to the admin portal.

Nicolas
Gte. Infraestructura y comunicaciones in Argentina
Food Production, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Webex Colaboration tool

4.0 2 months ago New

Comments: It a strong tool thats has a lot of features for meetings, better than any other on that,

Pros:

It has a very good integration with fixed telephony and videoconferences.

Cons:

The IA features are still being deployed, all other tools has done it yet

Kyle
AV Technician in Canada
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Webex Review

5.0 4 weeks ago New

Comments: Webex is always extremely reliable and is an essential tool for my team and I to effectively communicate. This is of utmost importance since we are mostly work from home.

Pros:

Easy to find people, cool messaging features, and the call reliability.

Cons:

Sharing a PowerPoint presentation within a call can be tricky.

Lana
Electrical Engineer in US
Civil Engineering, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Nicest and grandest choice for hosting webinars.

5.0 last month New

Comments: Superb and very awesome to host webinars with unlimited number of attendees.

Pros:

Fascinating with hosting webinars with large number of attendees.

Cons:

Amazing with hosting webinar and cannot complain.

Tommy
AV technician in Canada
Construction, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great features and amazing support! Just need to take a long time to learn.

5.0 last month New

Comments: Very rich in features that is expected from a company thats been around for a long time. But it hasn't been new comer friendly yet.

Pros:

Easy to setup and rich features. Comes with a superb customer support that are ready to help 24/7.

Cons:

Can be a steep learning curve for people that are new to video conferencing.

Aimee
Director in US
Alternative Medicine, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

No intuitive interface, features hard to find

4.0 last year

Comments: I am an experienced user of video meeting platforms. I operator school, and we do all of our courses online and we had been using Zoom for years before we decided to switch. I experienced a lot of frustration the first time that I used WebEx. A lot of features that I was used to having on the other platform that I use was not available in WebEx. It feels like an old interface that they’re using and there’s definitely a significant learning curve to get started.

Pros:

The video quality of webex was excellent. It has a crystal clear display of all meeting participants.

Cons:

I didn’t find it easy to use. Every other video meeting software I’ve used has been super simple. WebEx feels like an old interface and a lot of the features are hidden or not available.

ROB
Service and Support Manager in US
Banking, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

From radio silent to active listening

4.0 10 months ago

Comments: Exceptional useability that provides proof to the skeptical with every contact. Our adoption rate across operations is nearly 90% and complaints about the product just don't exist.

Pros:

Webex gave us the ability to incorporate a real-time viewing element when diagnosing customer issues that also layered in the simultaneous ability to consult technical SMEs and avoid escalations as well as resolve issues and questions faster. This improved the customer experience for us and customer satisfaction rose.

Cons:

It is a good product with few if any drawbacks.

Russo
Procurement Manager in Belize
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great Collaboration Features With Webex Suite

5.0 3 months ago

Pros:

From collaboration to enhancing productivity, Webex Suite has been amazing. Allows personalization and comes at a manageable cost.

Cons:

I have had zero problems using Webex Suite.

Gaurao
teacher in India
E-Learning, Self Employed
Used the Software for: 6-12 months
Reviewer Source

scope nd limitation of Webex

5.0 11 months ago

Comments: All things considered, Webex is an excellent option for companies searching for a dependable video conferencing system. The capabilities are extensive, the UI is simple to use, and the audio and video quality is superb. The cost is the sole drawback, and for certain businesses, it may be too high.

Pros:

Webex's design is terrible, and its legacy features are hidden behind highly confusing-to-use additional interfaces that strangely worsen the primary UX's design.

Cons:

One of the restrictions of the Webex free edition is the 50-minute meeting maximum. Excessive Resource Usage: On older systems, Webex's high resource consumption may result in freezing or sluggish performance.

Raunak
Operations intern in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Video conferencing Tool

5.0 9 months ago

Comments: I like using Webex. It's easy to use and has many helpful features for working together online. The video and sound quality are good, and I find the screen sharing feature useful for showing presentations. I also feel my information is safe with the security measures in place.

Pros:

Webex has many useful tools for working together. It lets us have clear video calls, share the screen, and allow remote access too. We can store files safely and chat instantly. It's easy to use and keeps everything secure, which makes it great for teamwork, no matter where we are.

Cons:

There is nothing I dislike about Webex. It is a simple and easy-to-use tool. However, it requires an internet connection to access.

Verified Reviewer
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

WebEx sets the standard for meeting software

5.0 4 months ago

Comments: I love WebEx. It would be my choice for meeting software. Easy for end users to participate in meetings.

Pros:

I loved WebEx. I would have to host meetings with people from as many as three or four different organizations (clients, vendors, partners, etc.) and WebEx made it super easy for all the invitees to join from wherever they were.

Cons:

Although it was ideal when everyone had the computer app installed, on occasion, some users would have to join via browser window, but that only took a few moments to resolve itself.

Manvendra
Network Engineer in India
Computer Networking, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Call and Chat through WebEx

4.0 5 months ago

Comments: WebEx is a good calling tool. I have been using it from past 6 months. And I am happy to use the service from Cisco.

Pros:

WebEx is a very useful user-friendly calling option. I am using this at my workplace. The major part I liked is the interface. It's simple and unique. The messaging is also great and can be used by anyone.

Cons:

It sometimes gets automatically logged out.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Inferior to Microsoft Teams

2.0 3 months ago

Comments: Pretty bad. I only use it because it's the main meeting product at my client, but I would always prefer Microsoft Teams.

Pros:

The fact that you can have a 'personal space' that people can join. That is a nice touch.

Cons:

Everything else. Sound quality is bad, I can't mute other people, it doesn't automatically grab my system mic and webcam.

Gopal Ji
Gopal Ji
Engineer in India
Verified LinkedIn User
Electrical/Electronic Manufacturing, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

" Cisco webex - A convenient app for online meetings."

4.0 5 months ago

Comments: Overall, it's a go-to application for video conferencing and meetings. It incorporates various features such as screen sharing, meeting recording, and virtual backgrounds. It has a good user interface, but there is still room for improvements.

Pros:

"It is a convenient video conferencing platform that can be used on both PCs and mobile devices. It handles video conferencing with good audio and video quality, with minimal lag and disruptions.

Cons:

Its pricing is on the higher side as compared to other video conferencing platforms . The mobile app is good but various features are not available which are in pc.

Erik
Director of IT in Mexico
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Webex a complete, robust and stable web meeting platform

5.0 3 months ago

Comments: We use webex for long time, and I don´t have any complaint

Pros:

A very complete, robust and stable webmeeting platform

Cons:

Price, at least the last time I used, the prices were high compared with the competitors

susan
susan
Nutritionist in US
Verified LinkedIn User
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

I really do like the smoothness of video calls.

5.0 4 months ago

Comments: Stand for the quality and smooth with video conference calls.

Pros:

The quality and robustness with video conference meeting. Convenience with sharing of documents and files between different apps.

Cons:

Amazing for its customer support. Great with video conference calls

Umang
Strategy Program Lead in US
Business Supplies & Equipment, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great team communication tool

4.0 3 months ago

Comments: Overall wonderful experience and useful for team collaboration.

Pros:

Great team collaboration and communication tool

Cons:

It is becoming outdated with other industry leading products

Cody
HR Generalist in US
Apparel & Fashion, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

WebEx Review

5.0 3 months ago

Comments: My experience personally was pretty good. I can't complain with it considering it's all that was available at the time My company used this product.

Pros:

It was easy to have a conference with other HR managers in the company without having to all meet across the world.

Cons:

Some features are more limited than Microsoft Teams or Zoom.

Jaclynne
Receptionist in US
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Well-Utilized Chat Feature

4.0 4 months ago

Pros:

Webex allows me to chat, video call, and screen share with fellow coworkers which is especially helpful considering our company has multiple locations in various states. I was able to be trained by someone out of state by daily screen shares. I also appreciated that you could search a chat's history, so I was able to refer back to attachments and conversations I wanted to recall -- again, especially helpful when training. The chat feature also allows you to communicate with anyone in the company without requiring the use of personal cell phones.

Cons:

There was never a time I was unable to perform above tasks by using Webex.

Elsa
Program Coordinator in US
Education Management, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Webex Suite Review: Connecting Teams with Room for Improvement

4.0 5 months ago

Comments: Webex Suite has been mostly positive and great tool for connecting me with my team through video calls and chats and I like being able to share my screen and keep everything organized in one place but it can be slow at times and the interface can be tricky to navigate but I find it useful for work even with a few ups and down.

Pros:

Webex Suite is easy for me to communicate with my team, the video calls are clear and I appreciate the ability to share my screen during meetings. It’s also helpful that I can chat with my coworkers and send files all in one place that makes collaboration simple and efficient for me.

Cons:

Things I don’t like about Webex Suite is that it can be slow sometimes, especially when there are many people on a call and the interface can feel a bit confusing at first and it took me some time to figure everything out and I have also noticed that the notifications can be overwhelming making it hard to focus and audio quality isn’t always the best which can be frustrating during important meetings.