--- description: Learn more about SurveyMonkey price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Market Research Software](/directory/10041/market-research/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.za/software/32728/surveymonkey Page: 1 / 422\ Next: [Next page](https://www.capterra.co.za/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10512 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10512 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30,00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Albanian, Arabic, Armenian, Bangla, Basque, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customizable Branding - Customizable Questions - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Email Marketing - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Online Polling - Peer-to-Peer Recognition - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - URL Customization - Visual Analytics - Workflow Automation ... and 7 more features ## Integrations (99 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 84 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Market Research Software](https://www.capterra.co.za/directory/10041/market-research/software) ## Related Categories - [Market Research Software](https://www.capterra.co.za/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.za/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.za/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.za/directory/31220/polling/software) - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) ## Alternatives 1. [Typeform](https://www.capterra.co.za/software/137289/typeform) — 4.7/5 (981 reviews) 2. [UmfrageOnline](https://www.capterra.co.za/software/201674/enquetes-maken) — 4.6/5 (1782 reviews) 3. [Google Forms](https://www.capterra.co.za/software/176571/google-forms) — 4.7/5 (11586 reviews) 4. [Jotform](https://www.capterra.co.za/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) 5. [Survicate](https://www.capterra.co.za/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "You got Surveyed" — 4.0/5 > **Verified Reviewer** | *24 February 2025* | Government Relations | Recommendation rating: 9.0/10 > > **Pros**: It's interface is user-friendly, you can set up very quickly It has very easily customizable templates which also saves on time and enhances the brand. It integrate while across other platforms > > **Cons**: It's free user plan has it's limitations which is understandable but It can be costly, the best feature requires the highest premium. There are occasional glitches. > > Is reliable, easy-to-use survey tools. Its strengths is it's integration, simplicity, customization, which makes it ideal for small businesses. ----- ### "SurveyMonkeys couldn't be better" — 5.0/5 > **Chiara** | *15 August 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: I started to use SurveyMonkeys quite a bit ago, I took a few and helped to create others. It is very helpful and the feedback you get is instantaneous, plus it's very intuitive to work with. It helped my team back then to get some answers from every employee, would recommend\!\! > > **Cons**: My overall experience with SurveyMonkeys is okay so I don't have anything to complain about, didn't have any issues with it. > > I would definitely recommend it to agencies,companies, everybody that needs a larger answer from many people, works great\!\! ----- ### "Easy to Use and Great for Collecting Feedback" — 5.0/5 > **Heather** | *16 September 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: SurveyMonkey is very user friendly and makes it easy to create and distribute professional surveys without needing a lot of technical knowledge. I like the variety of templates and question types, as well as how quickly surveys can be customized and shared with customers or employees. The reporting features are also helpful because responses are organized in a way that makes feedback easy to review and understand. > > **Cons**: My biggest drawback is the pricing structure. The basic features work well, but many of the more useful customization, reporting, and advanced survey features require a paid or higher tier plan. This can make it expensive for a small business or for someone who only needs to create surveys occasionally. > > Overall, my experience with SurveyMonkey has been positive. It is a reliable and easy to use platform that makes collecting feedback from customers, employees, or other groups simple and efficient. Surveys can be created and shared quickly, and the results are presented in a clear, useful format. While I would like to see more features included at the lower price levels, the platform itself works well and saves time when collecting and analyzing feedback. ----- ### "Good Outreach Tool" — 3.0/5 > **Staci** | *30 July 2025* | Internet | Recommendation rating: 5.0/10 > > **Pros**: The contact list is well-organized and easy to navigate. I appreciate the ability to send out multiple, customized emails. The surveys provided valuable data, which helped me achieve my project goals and digital marketing needs. > > **Cons**: The biggest con is the overwhelming number of promotional emails received after registration, which came weekly and started feeling like spam. > > While I liked the software, I found better options available. However, my overall experience was not unpleasant. There were some great features that helped with the overall success of my project. ----- ### "SurgeryMonkey is best for feedback" — 5.0/5 > **Brooke** | *21 June 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I loved the ease of use, survey design and scheduling options. Team and employment engagement is phenomenal with this software\! > > **Cons**: I don’t have any complaints. I will always leave positive review feedback because of the great customer support and value for money\! > > I used this software as a teacher to receive feedback from surveying my students and it was a very smooth process\! ----- Page: 1 / 422\ Next: [Next page](https://www.capterra.co.za/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data