--- description: Learn more about SurveyMonkey price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.za/software/32728/surveymonkey Page: 1 / 421\ Next: [Next page](https://www.capterra.co.za/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10481 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10481 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30,00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - AI/Machine Learning - Activity Dashboard - Anonymous Feedback - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Email Marketing - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Peer-to-Peer Recognition - Performance Management - Personalization - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics - Workflow Automation ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.co.za/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.co.za/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.co.za/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.za/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.za/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.za/directory/31220/polling/software) ## Alternatives 1. [Typeform](https://www.capterra.co.za/software/137289/typeform) — 4.7/5 (973 reviews) 2. [UmfrageOnline](https://www.capterra.co.za/software/201674/enquetes-maken) — 4.6/5 (1746 reviews) 3. [Google Forms](https://www.capterra.co.za/software/176571/google-forms) — 4.7/5 (11510 reviews) 4. [Jotform](https://www.capterra.co.za/software/158456/jotform-4-0) — 4.7/5 (2914 reviews) 5. [Survicate](https://www.capterra.co.za/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "You got Surveyed" — 4.0/5 > **Verified Reviewer** | *24 February 2025* | Government Relations | Recommendation rating: 9.0/10 > > **Pros**: It's interface is user-friendly, you can set up very quickly It has very easily customizable templates which also saves on time and enhances the brand. It integrate while across other platforms > > **Cons**: It's free user plan has it's limitations which is understandable but It can be costly, the best feature requires the highest premium. There are occasional glitches. > > Is reliable, easy-to-use survey tools. Its strengths is it's integration, simplicity, customization, which makes it ideal for small businesses. ----- ### "Easy-to-use, reliable tool to collect feedback" — 5.0/5 > **Dre'** | *19 March 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: SurveyMonkey is very easy to use and it has great flexibility. I really like that I can generate a survey very quickly or use it for something more elaborate if necessary. Specifically, I like the number of question formats that are either more difficult to create with other products or not available. > > **Cons**: For some reason, I have had a hard time with download options. It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format. I don't now what the barrier is to me remembering that. User error, I'm sure. > > I was able to get up and running with SurveyMonkey very quickly. I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app. I still use it but not as regularly as I once did. It is one of the most intuitive tools I have ever used. There are also some cool data visualization options that I didn't use as much but are nice to have available. ----- ### "Survey Creation is Quick" — 5.0/5 > **Franco** | *02 July 2026* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: Simple to create quick surveys and check results.Customizable templates save time and also integrate well with other tools. > > **Cons**: I'm a happy user of SurveyMonkey,haven't experience any challenge and if it ever happen will give updates. > > Overall it's an easy to use platform that help to create good looking and professional surveys quickly. ----- ### "Survey Monkey - Quick and Easy" — 3.0/5 > **Natalie** | *06 March 2026* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: I am able to easily poll students about a variety of questions. It's quick, and very easy to use to gather information at school. > > **Cons**: The number of questions I can use with the free programming are limited. Also, the number of students that can respond is capped as well. > > It's easy to use and serves its purpose. For longer, or more in depth surveys where I need lots of responses, I usually use google forms. ----- ### "Very Customizable Surveys" — 4.0/5 > **Verified Reviewer** | *12 April 2026* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: I love the fact that surveys can be super-customized with Survey Monkey. It's got a nice, clean design. This is super useful for applications and other HR-related activities. > > **Cons**: The pricing takes a bit of a jump from $39/month to $99/month and it can be a bit heavy when you opt to pay for the service annually. > > Very easy to use and easy to customize as well. We cannot wait to try the new AI-integrated dashboard\! ----- Page: 1 / 421\ Next: [Next page](https://www.capterra.co.za/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data