Point of Rental Software Reviews

"we LOVE Point of Rental"

Comments: So incredibly impressed with the quality of product and people they are putting out. GO POR!

Pros: Their customer service team is incredibly helpful and friendly. Calling them is never a chore.

Cons: It's not the prettiest, but it doesn't have to be.

"Best Decision Ever Made"

Comments: When we started with POR, I was posting all of our invoices to a general journal by hand! There was not enough hours in the day! POR gave me back a quality to my life. As a business, we have grown to two stores in 2009. POR helped us with that expansion. Thank God! Now both stores run smoothly through this system. When there is a problem, I pay for the yearly support and they are just a phone call away. I can usually get someone to remote in and walk me through a mistake or make me understand why the computer's accounting system did what it did. I have neither a degree in accounting or computer science but there are times when this program makes me feel like I'm a genius! It really is well thought out. The original owners always tested the new stuff in their rental store. The current owner grew up in a rental store. It is a program for the rental industry by people who new the rental industry, inside and out.

Pros: User friendly, very helpful support staff, constantly innovating to keep up with the times. Our business has grown volumes since we first purchased POR software in 2005. I cannot imagine what a nightmare my bookwork would be without this program! I l agonized with my husband in 2005 over what software to go with as it is an invstment, not one that you would throw away every two years and jump to a different software. We are so happy we chose POR!!! Great program, great people, will stay with this company forever!!!

Cons: I don't really have any complaints about the software. If I could change one thing it would be that some of the support staff from all of these years we have been with POR would not get older and retire!! We miss [SENSITIVE CONTENT HIDDEN] and all of the oldies but goodies! [SENSITIVE CONTENT HIDDEN] don't ever leave! You are the anchor in every storm! You are what every member on your support team should aspire to be!!

"POR, A life saver"

Comments: One of the reasons that we purchased rental software was to keep track of the maintenance schedules on the machines and this software is excellent. You can set-up your desired intervals and the program will prompt you to do the work. Our system is so much better with POR. Thanks!

Pros: The software from POR is the most comprehensive that I considered and I looked at several. They have so many features that they should offer a college course just to teach you all the features. The dashboard is easy to understand and the performance of the information to help the facility to track every aspect of the business is great. They are helpful when you have a question, if there is some part of the program that you have yet to utilized. POR is a great company for the rental industry.

Cons: There are some modules that they require you to purchase if you want to have the ability to perform those functions, it would be nice if everything was included from the beginning.

"Best rental software out there"

Comments: We have been using POR since 1998. Earl came out to set us up and we knew then that this was the best decision for our company. They always make you feel like you are part of their large family. I have had things come up (not necessarily with the software) and would call the support line for help and they are on it. If they don't have an immediate answer, you can know they are working on it immediately to help solve your problem. Great company to work with.

Pros: My first pro is the STAFF - always helpful and never make you feel like you are asking a dumb questions. Second, I love how that the software is user friendly. Third, the software has so much to offer. So whether you are a big firm or a very small firm like myself this software is a must.

Cons: I wish they were a little closer so I could go to conferences and training that they hold. Not that this is there fault - but it is the only Con I can come up with.

"Great software and features"

Comments: We have been a customer since 2001 and have had great support the entire time. Their willingness to listen to the users in developing new solutions is great. Questions or issues are always answered promptly.

Pros: Ease of implementation, use, great customer support and essentially a one stop software to fit our business needs.

Cons: The price was higher than some others but I feel the features, functionality and support offsets those costs.

"Using POR for over 4 years, use it on a daily basis."

Pros: Very user friendly, net help feature has tons of useful information. Support staff only a phone call away, ready to help. This software is great when training new staff. Website integration with the software.

Cons: Somewhat challenging when it comes to having the layout compatible in the French language. We need that for the market we are in.

"Perfectly happy"

Pros: Ease of use. Program was written intelligently. Their support staff listens to my concerns and help solve whatever problem I may discover.

Cons: Nothing comes to mind. If I think about I might ba able to come up with something.

"Point of Rental switch"

Comments: Point of Rental has changed our company functionality for the better and we are so happy to have made this change. We wish we had done it sooner!

Pros: We switched from a different system and POR has so many more reporting options and better functionality than we’ve ever had. There are so many more options on how to move around the system.

Cons: The only thing I’ve found so far that I would change is the way reports export into Excel. The added rows are a little bothersome but not a make or break problem.

"very intuitive , you can do most anything from anywhere in the program"

Pros: We really like all the changes that occur in the program to increase our business efficiency and profitability

"great people"

Comments: Always good people to work with ., when I call I get answers , all ways upgrading software and looking for improvements so the software keeps up with the current times in the industry.

"Very poor initial training"

Comments: Very bad initial set up, not enough time given to training. Extra training costs a fortune.
Didn’t deliver what they promised when it came to reproducing forms, had to constantly push for action. A year on and still not using it.

Pros: Nothing. Very disappointed with the whole package.

Cons: Too generic, does not fit my business, very basic looking interface, it looks like it’s just a Microsoft Access programme, dated looking.

"Class Options at the International Conference"

Comments: My 2nd year as an attendee and the refresher courses as well as new software implementation classes are great! I would love to see advance course classes when attending next year's conference. For example, I came with the question of how to keep track of laundry bags for customers to return. David Jensen shared his experience with keeping track of products that are not a rental item, but yet leave our warehouse with the customer. Perhaps have the class specific to the industry; party, equipment, etc... and have q&a with POR panel and perhaps long term customers on the panel as well. I really enjoy learning from other companies and how they handle certain POR procedures. I really enjoyed the 4:15pm - 5:15pm time on Wednesday meeting with POR staff with questions.

"Outstanding from Start to Finish"

Comments: We've been using this software for about 7 years and have been very pleased with it from training and implementation to continued product development to the awesome support team!

"dallas experience"

Comments: The Point of Rental staff are so knowledgeable and eager to help if you have a question. What I love most is that they will bring in many other staff members to get to the bottom of solving your problem when they don't know the answer yourself. Also they are a very organized bunch for orchestrating this event.

"Point of rental is tops!"

Pros: We have been using POR for many years. They are constantly improving and staying on top of rapidly changing technology. POR is intuitive and easy to use, and they peovide great support.

"POR Conference"

Comments: - Great product the facilitates easy rentals and inventory tracking
- Friendly staff that are knowledgable about the product and the trade
- Many features are not obvious during use, but staff has been highlighting many of them during the conference

"point of rental review"

Pros: easy to use, easy to train new employees. what more do I have to say; when you have a new and better idea to make something work smoother, they fix it.

"POR Conference 2014"

Comments: -Quick response to technical inquiries made to 1-800 number
-Staff very knowledgable regarding Enterprise 2014
-Updates to software reflect customer suggestion submissions
-Easy to use
-Good inventory controls

"good product great service"

Pros: Point-of-Rental is easy to work with always good for feedback and help great product and integrated into our website

"My Point of Rental Software story"

Comments: I’ve been using Point of Rental Software since 2013 and I have absolutely using the software. The support staff is always there to help if you need them. I also really like the her help feature that allows you to read up on how to use the software.

Pros: Windows based
Support team
Ease of use
Integrated website

Cons: Still working out the French translation

"Great software, even better support"

Comments: Overall, we enjoy using POR. We have moved to POR six years ago and we wouldn't go anywhere else if we had to make the decision again.

Pros: This is the gold standard of rental software.
Their support is legendary.
They have many years of experience in the industry.
Most of their staff come from the rental industry
Their software is very feature rich (more than anything else I've ever seen.
They have a wonderful system to manage availability of rental items
They are very responsive to requested features from their users.
New features are being added to allow customers pay and ask for quotes online.
Data can be pulled into other software for analysis and reporting.

Cons: Their support quality has suffered as they have grown very quickly in the past few years.
It is legacy software which makes it a bit less user friendly and difficult to learn.
It is required to be run on a Remote Desktop server. So, the full functionality is not available easily on mobile devices.

"Equipment Rental Store Owner"

Comments: Point of Rental is the central hub for our business, and is where we do nearly 100% of our day-to-day tasks. There is no better dedicated product on the market for a rental business, but be aware that not all of the additional features are worth the price of admission.

Pros: Point of Rental is basically handling every facet of a rental business, from time clock to inventory to depreciation to reservations and missed rental tracking.

Cons: The software has clearly been added to and modified over time, and the UI is uneven and inconsistent in many places. Many of the modules have only very basic functionality or are overly complicated to use.

"Been using it a few years, really helped us to modernize"

Pros: Ease of use and ability to understand it is fairly easy. The set up is very user friendly, even our oldest employee has found it easy to use.

Cons: Communication bewteen multiple stores can be improved. Sometimes when calling in for support I feel they aren't as trained as they could be.

"This software rocks"

Pros: Ease of use, inventory management, website management, customer service is awesome.

Cons: This software has a lot of reports and analytics, a simpler way to navigate would be great.

"Nice interface, poor customer support"

Comments: I really want to like this application/software as is is easy to use and well though through, but there are many glaring issues that are driving me to look elsewhere.

Pros: The interface is nice, clean, and easy to navigate. Once familiar the the software, set up was pretty easy and strait forward. Provided many features which our business needed including rental bundles.

Cons: No easy way to quickly look at availability for the coming week. I found this frustrating when I had a customer on the phone and we wanted to get a snapshot of availability. Customer support is awful if you are not one of their Expert or Elite customers. I only have the Essentials package and the one person I actually got a hold of said she could not help me and to send an email. I had already set two before this call to no avail. The funny thing is I want to add features and possibly switch to a different/higher package. I am also not impressed with their website integration. I have my own wordpress site and all they offer is an iframe. This is not an integration, it is placing another website on a page in your website. They really need to work on providing better integration.