---
description: Learn more about WorkTracer price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WorkTracer Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Car Repair Software](/directory/20006/auto-repair/software) > [WorkTracer](/software/28669/worktracer)

# WorkTracer

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> Computer repair shop solution that helps businesses manage employee commissions, annual service contracts, refunds, and quotations.
> 
> Verdict: Rated **4.7/5** by 17 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses WorkTracer?

Designed for small and medium repair shops, it is an on-premise solution that helps businesses with automotive, watch, boat, appliance, computer, and electronic repairs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 17 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: GrenSoft
- **Founded**: 1992

## Commercial Context

- **Starting Price**: US$240,00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Barcode/Label Management
- Billing & Invoicing
- CRM
- Employee Scheduling
- Intake Management
- Inventory Management
- Labor Rates
- Point of Sale (POS)
- Repair Tickets
- Service History

## Support Options

- Phone Support

## Category

- [Car Repair Software](https://www.capterra.co.za/directory/20006/auto-repair/software)

## Related Categories

- [Car Repair Software](https://www.capterra.co.za/directory/20006/auto-repair/software)
- [Computer Repair Shop Software](https://www.capterra.co.za/directory/30903/computer-repair-shop/software)

## Alternatives

1. [RepairDesk](https://www.capterra.co.za/software/146659/repairdesk) — 4.7/5 (244 reviews)
2. [BytePhase](https://www.capterra.co.za/software/216610/BytePhase) — 4.9/5 (15 reviews)
3. [Orderry](https://www.capterra.co.za/software/151174/orderry) — 4.7/5 (35 reviews)
4. [RO App](https://www.capterra.co.za/software/1046385/remonline) — 4.5/5 (11 reviews)
5. [RepairCMS Ultimate](https://www.capterra.co.za/software/1071688/RepairCMS-Ultimate) — 5.0/5 (5 reviews)

## Reviews

### "Great system good value" — 4.0/5

> **IAN** | *21 February 2020* | Machinery | Recommendation rating: 8.0/10
> 
> **Pros**: Very easy to adapt to my business , easy access to customer details \& job sheets,
interfaces well with my email account ( able to send invoices etc direct from system ) 
easy to breakdown costs profits etc.
I like the feature that allows me to add files to a job sheet ( especially useful for adding pat test results to a job sheet ) overall good value for the cost.
> 
> **Cons**: there are a few issues around emailing customers eg, when sending a monthly statement it does not allow you to view before sending, also It sends direct without being able to add a small intro such as " good morning please find the attached statement ".
It does however allow you to do this when sending invoices.
> 
> Overall my experience has been positive, It allows me to keep a good record of my business \& customer details and for the cost ( just a one off payment , no ongoing costs ) I think this system is ideal for a small business like mine.

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### "Recommended tool for Work tracking" — 5.0/5

> **Sparsh** | *06 August 2021* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The best features in WorkTracer are API, Work order management, Point of Sale (POS), Service History Tracking, Repair Tickets, Barcodes/Labels etc. Email support is always available and will response you asap with perfect answers.
> 
> **Cons**: Not available on Apple Platforms i.e., Mac and IOS. Rest everything is fine from my end.
> 
> I was working on this tool in my last organisation and was so happy with the performance that i asked my current organisation to buy this and now they are also happy with the tool. This saves a lot of our time regarding tracking reports.

-----

### "WORKTRACER - THE ANSWER TO OUR INVOICE AND ACCOUNTING CONCERNS" — 5.0/5

> **pat** | *18 March 2020* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Positive Impact  - Our business is an automotive business that has 4 revenue streams .  We have a complete mechanical shop to repair the oldest Jaguar to the newest.  We have the complete computer programs for every type in between.  We also have a complete body shop to repair all collision/insurance repair to creating full panels for the oldest vehicle.  We have a state of the art paint booth and our own paint system with the highest quality paint.  We need complete flexibility to accommodate all.  A Point and Click system was not functional for us.  1 of our revenue streams is Classic Car Restoration - mechanical and body work and it is imperative that we are able to individualize and explain the charges.  We also repair a fleet of 700 taxi cabs/limos.  We repair mechanical and body of everything in between.  
WorkTracer can accommodate all levels and types of invoicing and inventory.  It is open ended so I can make most things work.  WorkTracer is very easy to learn.  This system is perfect.  On the rare occassion I have needed help - I send a message and someone responds quickly that is capable of helping me.
> 
> **Cons**: All components of WorkTracer is adaptable and easy - There are only 2 concerns I have.  1.  The limit of characters on the work required field - It is often not enough for explanation of our customers concerns.
2.  100 items on the work completed for parts. - We often need to have 2 or 3  invoices to complete customer restoration.
> 
> I highly recommend WorkTracer for any business that may not be a cookie cutter business or for the business that is.   It is very flexible and user  friendly.   I am not a computer proficient individual and have been able to adapt Worktracer to our needs.

-----

### "My Review" — 4.0/5

> **Benizon** | *26 February 2020* | Automotive | Recommendation rating: 1.0/10
> 
> **Pros**: It helps us about the car history of our clients
> 
> **Cons**: Customer Service.
We can't fix the problen
> 
> Customercar history

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### "Worktracer for repair shops" — 4.0/5

> **Kirkwood** | *04 March 2020* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: - The software has one-time fee
-Software is easily customizable 
-Software support is one email away
-Software has the ability to integrate with Outlook
- Inventory system is great
> 
> **Cons**: -User data and ticket data is unencrypted in plaintext
-No ability to use dark mode or invert colors
Some areas are not able to be customized 
- Ticket barcode unable to be changed in size
> 
> Over the past 8 or 9 years our experience has been positive. It allows us to create wavers and tickets to help manage our repair load.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/28669/worktracer)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/28669/WorkTracer/> |
| en-AE | <https://www.capterra.ae/software/28669/worktracer> |
| en-AU | <https://www.capterra.com.au/software/28669/worktracer> |
| en-CA | <https://www.capterra.ca/software/28669/worktracer> |
| en-GB | <https://www.capterra.co.uk/software/28669/worktracer> |
| en-IE | <https://www.capterra.ie/software/28669/worktracer> |
| en-IL | <https://www.capterra.co.il/software/28669/worktracer> |
| en-IN | <https://www.capterra.in/software/28669/worktracer> |
| en-NZ | <https://www.capterra.co.nz/software/28669/worktracer> |
| en-SG | <https://www.capterra.com.sg/software/28669/worktracer> |
| en-ZA | <https://www.capterra.co.za/software/28669/worktracer> |

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