18 years helping South African businesses
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About Squaretalk
Upgrade your support center, have better call management and reduce costs with Squaretalk’s turnkey, secure and scalable CCaaS solution
I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues.
If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.
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Filter reviews (89)
A Game Changer!
Pros:
Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!
Cons:
I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.
Squaretalk Response
last year
We're over the moon with your "Game Changer" title and 10/10 rating, George! Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day! As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts.
The best call center I've worked with
Comments: The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
Pros:
The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
Cons:
Really not much, otherwise I won't be writing this positive review.
Squaretalk Response
5 months ago
Thank you for your glowing review and for being a loyal Squaretalk user for over two years, Kim! We're thrilled to hear that you find our call center platform both user-friendly and feature-rich. It's wonderful to know that our support team has been meeting your needs so well. Your kind words, especially considering your experience with other call center software vendors, have truly made our day! Your feedback motivates us to continue delivering the best service possible. If you ever have any suggestions or additional feedback, we'd love to hear from you. Thanks again, and we're excited to continue supporting your team!
Squaretalk summary
Pros:
- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns
Cons:
No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents
Squaretalk Response
2 years ago
Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.
Great for scaling up sales
Comments: We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team.
Pros:
Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have.
Cons:
The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates.
Squaretalk Response
7 months ago
Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team). We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience. Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out.
Work with the Squaretalk team
Pros:
Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work.
Cons:
For now there is nothing to complain about.
Squaretalk Response
last year
Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk! And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly.
Good for WHF
Comments: Squaretalk is a good VoIP option if your business is spread all over the world like ours. All our agents work from home and we haven’t had any issues with access, call quality, or connection. It’s also very easy to oversee agent performance and keep track of our overall KPIs.
Pros:
It’s easy to use for all types of users and doesn't require an IT department to set up and maintain.
Cons:
Because we have a 24/7 operation, we hit all maintenance windows.
Squaretalk Response
5 months ago
Thank you for sharing your review and for choosing Squaretalk, Autumn! We're delighted that our platform's ease of use and reliable performance support your global work-from-home team. We understand the challenge of hitting all maintenance windows and appreciate your patience. We're continually working to minimize any disruption and improve our services to better accommodate around-the-clock businesses like yours. If you have any further feedback or need assistance, please don't hesitate to reach out.
This is just what our company needed
Pros:
The team provided thorough explanation of the systems and conducted themselves with utmost professionalism. Their offer to let us test the system independently for a few hours was exceptional and greatly satisfied our tech team. The synergy between the two softwares is impressive and filled a huge gab in our internal processes. The sales process was remarkably smooth and efficient.
Cons:
In a perfect world it would have been a single system but I'm not technical enough to know if this is possible.
Squaretalk Response
8 months ago
Thank you for your review! We're glad our team's professionalism and system testing were beneficial. It's great to hear our software has improved your processes! If you have any questions, feel free to reach out. P.S. Integrating the systems into a single platform is part of our future roadmap, so stay tuned!
Happy Holidays
Comments: Pleasant. That's why we keep using Axiom.
Pros:
People I communicate with. Support and account managers are always helpful.
Cons:
Limited range of phone numbers we can order.
Squaretalk Response
last year
Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day! We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏 It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Wishing you a joyful holiday season!
Easy to assimilate and work - reports need more time to be more effective
Comments: As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work
Pros:
Easy software for agents and managervery comfortable interface for managers to control the agents
Cons:
reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC
Squaretalk Response
last year
Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶 We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝 Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes.
Squaretalk review
Comments: I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler.
Pros:
Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply.
Cons:
Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.
Squaretalk Response
last year
Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations. We're addressing the spammed numbers issue with our carriers and appreciate your feedback. We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve.
Excellent Customer Support Service -
Comments: Highly satisfied with the system, its features and customer support.
Pros:
The team of Customer Support are very friendly and helpful. They are always available to fix any issue or answer any of our questions. The communication with them is very easy and we really appreciate their help throughout all the process. Especially, [sensitive content hidden] handled everything from the start, guided us and made sure that the set up and integration will be made quickly and without any problem on the way.The system was set up very quickly and it is very simple and practical to use for both users and administrators. Highly recommended for all business in order for their teams to be more efficient.
Cons:
Haven't experienced any problem so far. Any issue that might have arisen has been immediately fixed by customer support team.
Squaretalk Response
last year
Thanks so much for sharing your experience, Artemis! We're beyond thrilled to hear that you're so satisfied with our customer support team and the ease of using our system. A smooth setup and integration process is what we aim for, so it's fantastic to know we delivered. Special kudos to our team for guiding you so effectively through the process. We'll make sure they get the high-fives they deserve! 🙌 If you ever run into any issues or have suggestions on how we could improve your experience, please don't hesitate to reach out.
Squaretalk Predictive Dialer
Comments: Great experience, friendly helpful staff that goes the extra mile
Pros:
Customer Service was great. Very responsive and always willing to help
Cons:
Takes some getting used to learning the platform
Squaretalk Response
last year
Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you. We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible. Thanks again for choosing Squaretalk and for sharing your experience!
Comprehensive Communication Platform for Businesses
Comments: Squaretalk is an efficient all-in-one solution for team communication, project management, and collaboration. It's reliable, intuitive, and offers excellent customer support.
Pros:
Squaretalk offers a user-friendly interface and a robust set of features, including video conferencing, instant messaging, file sharing, task management, and calendar integration. The platform also provides excellent customer support.
Cons:
tIt may be overwhelming for the first usin, with a steep learning curve, occasional glitches, and technical issues.
Squaretalk Response
2 years ago
Thank you for sharing your thoughts on Squaretalk, Ziya! We're delighted to know that you appreciate our interface, features, and customer support. We understand your concerns regarding the learning curve and occasional glitches. Rest assured, we're constantly working on improvements and providing resources to make the experience smoother for new users. If you ever need assistance, please don't hesitate to reach out to our support team, which you've praised as excellent (and they're super happy about this, by the way).
So far so good
Comments: I just made one call as a test via Squaretalk, and it worked perfectly.
Pros:
I just made one call as a test via Squaretalk, and it worked perfectly.
Cons:
I wasn`t sure what prefix to use it, but the Customer Service from Squaretalk solved my problem
Squaretalk Response
2 years ago
Thank you for taking the time to share your experience with Squaretalk, Carlos! We're glad to hear that your test call went perfectly and that our customer service was able to assist you effectively with your question about the prefix. As you continue to use our services, we are here to support you with any further queries or assistance you may need. We're committed to ensuring your experience remains positive and efficient. Once again, thank you for choosing Squaretalk and we're looking forward to serving you in the future.
Squaretalk review
Comments: no problems so far
Pros:
Very user friendly, understandable. Softphone and the admin platform are both very easy-to-use.
Cons:
No cons. I haven't noticed anything so far.
Squaretalk Response
2 years ago
Thank you for taking the time to share your positive experience, Ekaterina! We are thrilled to hear that you are enjoying the user-friendly interface and seamless experience of Squaretalk. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can help you with. Thank you for choosing Squaretalk!
A great all in one solution for our small / medium business
Comments: Highly satisfied with the performance of the platform and its features
Pros:
The ability to manage all extentions and monitor performance of each.
Cons:
The fact that we have to use a third party app for mobile
Squaretalk Response
3 years ago
Thank you for taking the time out of your busy day to share your feedback, we are happy to hear that you are satisfied with our platform! Feel free to reach out if there is anything we can provide you with or if you have any ideas on how we can make Squaretalk better. We are always looking for ways to improve and would love to hear more about how we can help you grow.
A good system integrated into your crm
Pros:
The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective.
Cons:
So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
Squaretalk Response
2 years ago
Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier!
Predictive Dialer Amazing Product by Innitel
Comments: My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .
Pros:
Saves Money, Saves Manpower, Saves Time, Works on Pc Phone
Good support
Pros:
I really like the possibility of integration using workflow with other external applications
Cons:
it is not possible to export selected columns in call history
Squaretalk Response
2 years ago
Thank you for your positive feedback, Bartosz! We are happy to hear that Squaretalk has helped you in your business ventures. We are constantly working on adding new features and improving the existing ones, so we'll be sure to pass this feedback on to our development team to add this feature to the roadmap. We hope that we can provide a solution for your request in the near future, so stay tuned for updates or reach out to us in case you need any assistance.
everything was great! nothing to complain
Pros:
The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.
Bullmarket review
Comments:
we have a good expiriense with the dialer
any problem we incouter we know we have a great support team that fixing us any probem
Google Drive & Innitel
Comments: We signed on as we are able to upload our lists straight from our google drive account. We used to store our lists on our PC which was unsafe. Quick and painless transition.
Pros:
Great Service! 3 minutes to get a support agent on the phone. Great feature set
Squaretalk Response
9 years ago
We also have Dropbox as well!
GOOD SYSTEM and LOW PRICE!
Comments:
- The support is very fast
- The system is realy easy
- The price is very low for this performance
Pros:
Support
Cons:
Vicidail Admin
Maximum Perfomance
Comments:
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive. And setup was fast and friendly. The support is there to help and advise even when there is a problem.
Really highly recommend using them for you call center.
Very good Software, the best in the category very friendful to use
Comments: Very helpful to track down statistic, friendful and simple to use, Perfect tool to monitor activities of the business.
Squaretalk Response
10 years ago
Always a pleasure! and we're glad to have you on board.
