---
description: Learn more about Wildix price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Wildix Price, Reviews & Features - Capterra South Africa 2026
---

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# Wildix

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> Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
> 
> Verdict: Rated **4.7/5** by 209 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Wildix?

Wildix targets all businesses from SMEs to enterprises through certified channel partners. Key industries include: retail, healthcare, hospitality, manufacturing, legal, public sector and education.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 209 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wildix OU

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish, Swedish
- **Available Countries**: Canada, Estonia, France, Germany, Italy, Spain, Sweden, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Audio/Video Conferencing
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customizable Reports
- Dashboard
- Document Management
- File Sharing
- IVR
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Task Management
- Third-Party Integrations
- Two-Way Audio & Video
- Voice Mail

## Integrations (35 total)

- ASA HOTEL
- Axonaut
- Bigin by Zoho CRM
- Calendly
- Codial ERP
- GENESYS
- Google AdMob
- Google Authenticator
- Google Calendar
- Google Chrome
- Google Contacts
- Google Meet
- Google Pay
- Google Workspace
- HubSpot CRM

... and 20 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud PBX Software](https://www.capterra.co.za/directory/31102/cloud-pbx/software)

## Related Categories

- [Cloud PBX Software](https://www.capterra.co.za/directory/31102/cloud-pbx/software)
- [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software)
- [Collaboration Software](https://www.capterra.co.za/directory/15/collaboration/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)

## Alternatives

1. [Slack](https://www.capterra.co.za/software/135003/slack) — 4.7/5 (24046 reviews)
2. [Microsoft Teams](https://www.capterra.co.za/software/168668/microsoft-teams) — 4.5/5 (10940 reviews)
3. [Zoom Workplace](https://www.capterra.co.za/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews)
4. [Flock](https://www.capterra.co.za/software/151072/flock) — 4.5/5 (344 reviews)
5. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Wildix – The Smart Way to Connect Teams and Clients" — 5.0/5

> **Markus** | *06 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix has transformed the way we communicate with our customers. The integration with our CRM and the cloud-based flexibility make it a powerful, time-saving solution that supports both our internal and external collaboration.
> 
> **Cons**: The solution works great overall, but integration with third-party systems sometimes needs a bit of customization — it’s not always plug-and-play.
> 
> Our overall experience with Wildix has been excellent. The platform delivers stable, high-quality communication and integrates perfectly into modern IT infrastructures. Both our team and our customers appreciate the reliability, flexibility, and ease of use.

-----

### "Wildix = Your Flexible Friend" — 5.0/5

> **Verified Reviewer** | *30 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix can be used out of the box as a unified communication system or with some additional effort can be adapted to fit specific customer requirements. We have used Wildix where other vendor solutions would not deliver what the customer needed.
> 
> **Cons**: We had to invest time in training to learn how to configure the system, its not as intuitive as some systems, mainly because the system is capable of so much. As the system is intended for professionals to deploy on behalf of their customers the training issue is not a problem for a new customer to worry  about.
> 
> We have found the team at Wildix are helpful and are able to resolve any issues and give advice on set up and support of the system. Their new AI features will be of major benefit to new and existing customers.

-----

### "Strong Vision, Weak Execution – A Partner Left in the Dark" — 2.0/5

> **Dean** | *30 September 2025* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: - The unified communication concept combining hardware and software from a single vendor
- Simple and user-friendly interface for end users
- Attractive partner model in theory, with clear structure for status levels
- Flexible integration options and potential for API-driven customization
> 
> **Cons**: - Support and communication are unreliable and inconsistent
- Longstanding technical issues (emergency calls, Classound, number porting) remain unresolved despite repeated escalation
- Partner inquiries are ignored or answered with vague, non-binding statements
- Marketing support is nearly non-existent; brand awareness in our market (Switzerland) is extremely low
- MRR reporting was distorted by internal mistakes (e.g. licenses running out) and not corrected, despite promises
- Downgrades are communicated indirectly via support tickets instead of transparent dialogue
- Strategic partner commitments are not kept, and critical feedback is dismissed rather than resolved
> 
> We started our Wildix partnership with high expectations and strong commitment – including a decision to aim for Gold Partner status based on explicit promises of support. However, the promised support never came. For several years now, we've faced unanswered emails, unresolved technical issues, and vague responses that never lead to real solutions.
We have invested significant resources – both time and money – into making Wildix work in our market, but without the support and transparency we were promised, that investment has not paid off. The platform has potential, but the partner management and operational delivery fall far short of expectations.

-----

### "Honest Feedback" — 4.0/5

> **André** | *06 November 2025* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: The callserver and analytics, easy to setup, highly flexible, no issues with duo trunks, fast development
> 
> **Cons**: Hardware and pay by month policy (for Hardware), Classound policy \& Software restrictions (Teams Integration\!?)
Dealroom in Salesforce?
> 
> Good reliant products, easy to setup, good Support and very good reachability, very good Package as a ucc alternative to ms teams

-----

### "Probably the best Telco vendor I've ever worked with" — 5.0/5

> **Richard** | *04 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Having worked with many vendors over the last 30 years, it's refreshing to work with a vendor that listens, creates products with features we as partners ask for, one that actively takes an interest in your business and goes all out to make you feel part of a community.
> 
> **Cons**: Some solutions being Opex only. There are times whereby a new device or service is required only to find it's an opex only solution whereas the client may wish to purchase it outright.
> 
> Wildix, like us at Everything Voice, are a forward thinking organisation that isn't stuck in the past. Their solutions are innovative and this helps drive customer demand. Technology changes at such a pace, traditional vendors either get left behind or leave the market completely.

I've used Wildix's products since 2019 and the evolution of their product suite has surpassed any expectations.

Their tech support team feel like an extension of your own teams and any query, no matter how small, is responded as if it were the most important query you've ever sent.

Their marketing team are fantastic and nothing is too much trouble\!

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## Links

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