---
description: Learn more about Salesforce for Retail price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Salesforce for Retail Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Apparel Management Software](/directory/20064/apparel-management/software) > [Salesforce for Retail](/software/216905/salesforce-retail-crm)

# Salesforce for Retail

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> Power retail success in store and online.
> 
> Verdict: Rated **4.5/5** by 12 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Salesforce for Retail?

150,000+ companies who build deeper connections to their customers, consumers, and employees with Salesforce

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 12 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Salesforce
- **Location**: San Francisco, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$25,00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Salesforce Retail CRM is offered across four pricing plans outlined below.
Essentials: $25/user/month (billed annually)
Professional: $75/user/month (billed annually)
Enterprise: $150/user/month (billed annually)
Unlimited: $300/user/month (billed annually)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese
- **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Malaysia, Mexico, Netherlands, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, United Kingdom, United States

## Features

- Activity Dashboard
- Behavioral Targeting
- CRM
- Communication Management
- Contact Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Interaction Tracking
- Inventory Management
- Lead Management
- Live Chat
- Loyalty Program
- Order Management
- Personalization
- Real-Time Analytics
- Real-Time Reporting
- Recommendations
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Shipping Management
- Third-Party Integrations
- Warehouse Management
- Website Analytics

## Integrations (2 total)

- Gmail
- Microsoft Outlook

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Apparel Management Software](https://www.capterra.co.za/directory/20064/apparel-management/software)

## Related Categories

- [Apparel Management Software](https://www.capterra.co.za/directory/20064/apparel-management/software)
- [Customer Loyalty Software](https://www.capterra.co.za/directory/10031/customer-loyalty/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software)
- [Customer Data Platforms](https://www.capterra.co.za/directory/31334/customer-data-platform/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews)
3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4451 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [Kylas Sales CRM](https://www.capterra.co.za/software/210630/kylas) — 4.8/5 (573 reviews)

## Reviews

### "A must try Love it \!" — 4.0/5

> **Gabriel** | *25 April 2025* | Civil Engineering | Recommendation rating: 10.0/10
> 
> **Pros**: For me it has been one of the best rewards program for retail and I have been in the industry for a long time.
> 
> **Cons**: I really dont have any cons about the program. It was easy to use since the very first day.
> 
> My experience has been short of amazing. I always tell others I meet who are in the same line of work that this is a must have.

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### "Sales for Profit go for Salesforce Retail CRM" — 5.0/5

> **Tapiwa** | *23 November 2021* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: Selling support tools, analysis and report feedback tools with live feedback or current activities of the company
> 
> **Cons**: Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce  CRM

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### "How Salesforce retail CRM is better than its competitors" — 4.0/5

> **Aman Preet** | *13 July 2022* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.
> 
> **Cons**: Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.
> 
> Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.

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### "Engage customers and earn loyalty" — 4.0/5

> **Raúl** | *04 July 2022* | Marketing & Advertising | Recommendation rating: 7.0/10
> 
> **Pros**: You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.
> 
> **Cons**: The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.

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### "Salesforce and it's benefits" — 5.0/5

> **Adhya** | *22 August 2022* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: Dashboards, Display Ad management and recommendations
> 
> **Cons**: Email marketing as I have not explored it much
> 
> My overall experience is superb as it is easy to use and beginner friendly

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## Links

- [View on Capterra](https://www.capterra.co.za/software/216905/salesforce-retail-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251959/Salesforce-Retail-CRM/> |
| en-AE | <https://www.capterra.ae/software/216905/salesforce-retail-crm> |
| en-AU | <https://www.capterra.com.au/software/216905/salesforce-retail-crm> |
| en-CA | <https://www.capterra.ca/software/216905/salesforce-retail-crm> |
| en-GB | <https://www.capterra.co.uk/software/216905/salesforce-retail-crm> |
| en-IE | <https://www.capterra.ie/software/216905/salesforce-retail-crm> |
| en-IL | <https://www.capterra.co.il/software/216905/salesforce-retail-crm> |
| en-IN | <https://www.capterra.in/software/216905/salesforce-retail-crm> |
| en-NZ | <https://www.capterra.co.nz/software/216905/salesforce-retail-crm> |
| en-SG | <https://www.capterra.com.sg/software/216905/salesforce-retail-crm> |
| en-ZA | <https://www.capterra.co.za/software/216905/salesforce-retail-crm> |
| ja | <https://www.capterra.jp/software/216905/salesforce-retail-crm> |

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