---
description: Learn more about Syncro price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Syncro Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Syncro](/software/207618/syncro)

# Syncro

Canonical: https://www.capterra.co.za/software/207618/syncro

Page: 1 / 7\
Next: [Next page](https://www.capterra.co.za/software/207618/syncro?page=2)

> Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.
> 
> Verdict: Rated **4.6/5** by 148 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Syncro?

Built for MSPs and internal IT departments, Microsoft 365 administrators, IT consultants, and technology startups.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 148 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Servably
- **Founded**: 2010

## Commercial Context

- **Starting Price**: US$129,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Syncro pricing is refreshingly simple with no hidden fees or hassle.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Backup and Recovery
- Billing & Invoicing
- Business Process Automation
- CRM
- Change Management
- Configuration Management
- Contract/License Management
- Dashboard
- Deployment Management
- Document Management
- For MSPs
- IT Asset Management
- Inventory Management
- Issue Management
- Network Monitoring
- Patch Management
- Policy Management
- Problem Management
- Project Management
- Real-Time Monitoring
- Real-time Alerts
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting/Analytics
- Resource Management
- Scheduling
- Server Monitoring
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Workflow Configuration
- Workflow Management

## Integrations (30 total)

- Bitdefender GravityZone
- CloudRadial
- Descartes ShipRush
- Domotz
- Dropbox Business
- Emsisoft Anti-Malware
- Huntress
- IT Glue
- ITMC Lifecycle
- MSP360 Backup
- Mailchimp
- Microsoft Teams
- Mission Control
- Narmada
- Office 365 Document Management

... and 15 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)

## Related Categories

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [Professional Services Automation Software](https://www.capterra.co.za/directory/16/professional-services-automation/software)
- [MSP Software](https://www.capterra.co.za/directory/30921/msp/software)
- [RMM Software](https://www.capterra.co.za/directory/31715/remote-monitoring-and-management-software/software)
- [Workflow Management Software](https://www.capterra.co.za/directory/30091/workflow-management/software)

## Alternatives

1. [Cove Data Protection](https://www.capterra.co.za/software/163343/backup-and-recovery) — 4.7/5 (217 reviews)
2. [Atera](https://www.capterra.co.za/software/144309/atera) — 4.5/5 (446 reviews)
3. [N-central](https://www.capterra.co.za/software/13803/n-central) — 4.1/5 (195 reviews)
4. [N-sight RMM](https://www.capterra.co.za/software/163344/n-sight) — 4.3/5 (194 reviews)
5. [IT Glue](https://www.capterra.co.za/software/170401/itglue) — 4.6/5 (331 reviews)

## Reviews

### "Syncro - Made for MSP's, no lie." — 5.0/5

> **Donald** | *18 December 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Syncro do monthly webinars with updates on previous issues, updates on forthcoming changes on the product and a robust feedback loop. Even if you have a problem with Syncro, it won't be for long.
> 
> **Cons**: Nothing to dislike, would love to be able to import public holiday calendars for different territories though.
> 
> We've grown with Syncro over the years, streamlining how we work and equipping us to deliver to our clients better. The vastness and ease of use of this product makes it a no brainer for almost any MSP that wants to reduce clutter.

-----

### "Best RMM and PSA platform specifically crafted for Managed Service Providers (MSPs)." — 5.0/5

> **Marius** | *18 December 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of use and easy to learn compared to other platforms. Syncro is also very intuitive and one can tell that it was designed by IT professionals who knows what the technicians require from Syncro
> 
> **Cons**: Remote connections can sometimes be slow and there is no option to automatically reconnect to a workstation when it restarts during a remote session.
> 
> My overall experience has been great. Syncro does everything I need it to do. It is easy to navigate and has a ton of features

-----

### "Top Ticketing and Assest Remote Management" — 5.0/5

> **Ronen** | *06 December 2025* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: I recently started using SyncroMSP and have been very impressed with its functionality and ease of use. One of the features I like most about the software is that it combines both a robust ticketing system and comprehensive asset management. The seamless integration between these two features really streamlines our workflow.

Being able to track assets directly from tickets saves a lot of time and reduces confusion for our team. It makes organizing client issues and managing their devices much more efficient. Overall, SyncroMSP provides an excellent all-in-one solution for IT service management.
> 
> **Cons**: The overall user interface could potentially benefit from a redesign. While Windows patching may not always be effective, it is unclear whether this is a genuine issue with Syncro or Microsoft.
> 
> The software possesses the capability to generate a ticket from an incoming email or text message. Through the implementation of script automation, it can autonomously resolve the issue and subsequently close the ticket, eliminating the need for any manual intervention by the technical team. This feature is particularly beneficial for a one-person IT department, as it significantly enhances efficiency and productivity.

-----

### "Syncro Provides Great Value for the Money" — 4.0/5

> **Tom** | *18 December 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Because our model is a combination of MSP/Break-Fix the per technician pricing was a huge feature, allowing us to put an agent on every single system we see, managed or not.
> 
> **Cons**: Several long standing issues still exist, and the team does not seem intent on fixing them.  They largely do not affect how we use Syncro, but it would be nice to see the dev team address these issues.
> 
> Overall, switching to Syncro has helped us improve how the business is run, and has had a positive impact on productivity.

-----

### "Reliable All-in-One Platform for IT Monitoring and Support" — 4.0/5

> **Ashish** | *13 March 2026* | Computer & Network Security | Recommendation rating: 8.0/10
> 
> **Pros**: What I like most about Syncro is that it combines PSA and RMM features into a single platform, which makes IT management much easier. The interface is user-friendly, and it helps streamline daily tasks such as ticket management, device monitoring, and remote support. The automation tools are also very helpful for reducing manual work and improving response time for support issues. Overall, it simplifies managing multiple systems and keeps everything organized in one place.
> 
> **Cons**: One area that could be improved in Syncro is the reporting and customization options. While the available reports are useful, having more flexibility to customize fields, filters, and layouts would make it easier to generate reports tailored to different clients.
> 
> Overall, our experience with Syncro has been very positive. It has helped streamline our IT support operations by combining monitoring, ticketing, and remote management into a single platform. This makes it much easier for our team to manage multiple client devices and respond to issues quickly.

The proactive monitoring and alerting features help us identify and resolve problems before they impact users, which improves system reliability and reduces downtime. The user-friendly interface and integrations with other tools also make daily tasks more efficient for our team.

-----

Page: 1 / 7\
Next: [Next page](https://www.capterra.co.za/software/207618/syncro?page=2)

## Links

- [View on Capterra](https://www.capterra.co.za/software/207618/syncro)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/207618/Syncro/> |
| en-AE | <https://www.capterra.ae/software/207618/syncro> |
| en-AU | <https://www.capterra.com.au/software/207618/syncro> |
| en-CA | <https://www.capterra.ca/software/207618/syncro> |
| en-GB | <https://www.capterra.co.uk/software/207618/syncro> |
| en-IE | <https://www.capterra.ie/software/207618/syncro> |
| en-IL | <https://www.capterra.co.il/software/207618/syncro> |
| en-IN | <https://www.capterra.in/software/207618/syncro> |
| en-NZ | <https://www.capterra.co.nz/software/207618/syncro> |
| en-SG | <https://www.capterra.com.sg/software/207618/syncro> |
| en-ZA | <https://www.capterra.co.za/software/207618/syncro> |
| fr | <https://www.capterra.fr/software/207618/syncro> |
| fr-BE | <https://fr.capterra.be/software/207618/syncro> |
| fr-CA | <https://fr.capterra.ca/software/207618/syncro> |
| fr-LU | <https://www.capterra.lu/software/207618/syncro> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.za/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Syncro","description":"Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. \n\nSyncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0091fb7f-fd11-499f-84b6-74c7f7c91357.png","url":"https://www.capterra.co.za/software/207618/syncro","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/207618/syncro#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":148,"ratingValue":4.6},"offers":{"price":"129","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"@type":"FAQPage","@id":"https://www.capterra.co.za/software/207618/syncro#faqs","mainEntity":[{"name":"What Is Syncro?","@type":"Question","acceptedAnswer":{"text":"Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.","@type":"Answer"}},{"name":"Who Uses Syncro?","@type":"Question","acceptedAnswer":{"text":"Built for MSPs and internal IT departments, Microsoft 365 administrators, IT consultants, and technology startups.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Syncro","position":3,"item":"/software/207618/syncro","@type":"ListItem"}],"@id":"https://www.capterra.co.za/software/207618/syncro#breadcrumblist"}]}
</script>