AutoManager Reviews

I'll never have any other DMS!

Comments: They are wonderfull!! I've been with them since 2008. They have always been able to address my needs and ideas and adapt programs (or features) to make everything work like it was custom made just for me.

Pros:

They always are introducing great new features and the support team is fast and thorough. My account rep, [sensitive content hidden], isn't just a "sales person", talking to him is like talking to one of my fraternity brothers. And he always gets me "hooked up" with exactly the right person to hear and understand my questions or needs.

Cons:

I'm an early riser on the east coast and AutoManager is based on the west coast. Sometimes I have to wait a few hours if I need help, but then again they always call early (for them) as soon as they check their messages. And they are definitely worth the wait.

workstation setup

Pros:

Deskmanager is easy to use program and [sensitive content hidden] was helpful with setting up a workstation

Cons:

Nothing yet. everything is working fine in deskmanagerl

BUyer Beware

Comments: Terrible, expensive, experience

Pros:

There’s nothing Good about this company and their practices..

Cons:

This is a manipulative company, they con you into signing up and paint a pretty pitcher, once they take your money and don’t produce a viable software like they claim, and then you decide to cancel, be it within a week, THEY WILL KEEP ALL OF THE MONEY YOU GIVE THEM! To the tune of 6k for our company… Find another software! There are Software companies with Integrity, this is not one..

Tech support

Pros:

Deskmanager is very nice program and easy to use. [sensitive content hidden] was great helping me resolve my web issues.

Cons:

None .

technical support

Pros:

Desk manager and web manager are easy to use and they are friendly [sensitive content hidden] was extremely helpful

Cons:

time zone and nothing more.

web manager and desk manager support

Pros:

[sensitive content hidden] was super helpful with web manager and desk manager online support

Cons:

Nothing at this time, oiftware is working fine

tech support

Pros:

[sensitive content hidden] was very helpful and provided nice training on Web manager program

Cons:

Nothing yet no issues at this time........

Printing forms on Okidata

Pros:

Deskmanager Online is a nice software and [sensitive content hidden] was very helpful with okidata pointer setup and printing

Cons:

No much

Okidata printer setup

Pros:

Deskmanager is a great prom and easy to use [sensitive content hidden] was helpful and he is the best. quick and sufficient

Cons:

Not much.

workstation setting up

Pros:

Deskmanager program is easy to use and it is friendly [sensitive content hidden] was helpful

Cons:

Nothing at all . no issue so far

Great Platform

Pros:

Been using it for 6 years. I love the control and the support. Just got off the phone with support from Mike and he was great as are all of them.

Cons:

I guess there isnt anything I havnt liked about it.

Epson Printer setup

Pros:

Very responsive support team. [sensitive content hidden] is very knowledgeable

Cons:

I can't think of anything

Good experience with tech

Comments: Great. Got called back fast and had to do a end call, called back before expected.

Pros:

I was got quick support quick from [sensitive content hidden].

Cons:

It was fine. I didn't really have any issues with it.

Technical support

Pros:

Automanager and deskmanager are easy to use and is inexpensive.

Cons:

Deskmanager does not have compatibility with some of the other programs we use so we will have to manually input data multiple times.

setting up the deskmanager

Pros:

[sensitive content hidden] was very helpful with setting up new main server for deskmanager

Cons:

no much for now no issues i think of available

Quckbooks questions

Pros:

Deskmanager is a very friendly program and it is not expensive and easy to use [sensitive content hidden] is very knowledgeable and very helpful

Cons:

Nothing yet did not have any issue with the program

OFFICE MANAGER

Comments: exceptional when dealing with [sensitive content hidden] and the customer service guys always come through

Pros:

The customer service response and the overall quality of service most importantly [sensitive content hidden] has been taking care of my account for 11 years and I love calling in and getting a friendly voice on the other end [sensitive content hidden] has taking calls from me for 11 years they feel like friends, but I never met them

Cons:

the least part is when I need an immediate response and have to get a ticket

web manager login

Pros:

Deskmanager is a friendly program and it is easy to use [sensitive content hidden] was very helpful

Cons:

do not have any issues at this time.

technical support for deskmanager online software

Comments: [sensitive content hidden] is a great help every time. he does things in a professional way

Pros:

deskmanager online software is not expensive and it is easy to use and friendly

Cons:

deskmanager online software is not expensive and it is easy to use and friendly

deskmanager setup

Pros:

[sensitive content hidden] was very helpful and was able to quickly fix the issue we were asking

Cons:

.none.

Okifata setup

Pros:

[sensitive content hidden] was very helpful and helped resolved all issues

Cons:

Nothing yet , if we have a question we call getting answered

Technical support

Pros:

[sensitive content hidden] was helpful and helped resolve all my problems

Cons:

Do not have any problems with the program yet

desk manager setup

Pros:

Mike was very helpful with deskmanager setup Software is very easy to use and friendly

Cons:

not much I can say about it for now.......

Report in DMO

Pros:

[sensitive content hidden] is very helpful and was able to provide all info we needed and guided to the right path

Cons:

no issues at this time so far so good ...

Okidata printing

Pros:

[sensitive content hidden] was excellent! He was great to work with and super efficient!

Cons:

There's nothing that I can say I dislike