Bigin by Zoho CRM Reviews

Easy and Powerful

Comments: It is an extremely satisfying experience.

Pros:

Excellent features that are more than necessary for every SME. It has more than I imagined and I am now implementing new processes based on the capabilities. I am trying to master the automation in order to make it even more powerful and useful. The ease of use is just amazing!

Cons:

Microsoft Office integration could be improved.

Alternatives Considered: Insightly

Reasons for Choosing Bigin by Zoho CRM: It was too complicated for me and my team and did not increase productivity.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Leaner, faster and more templates to follow different processes.

Great product with easy to use features

Comments: It was positive overall, but mostly to a really good product which seems basic but has plenty of feature to start with.

Pros:

Easy to implement. We were up and running within 24 hours. It is easy to customize along the way as you see or need to make changes.

Cons:

Service is lacking. While the product is easy to use, you will have questions and the service is offshore and very very spotty

They need to remove the ajax query function from the search bar and the search article bar

Comments: great

Pros:

pretty much all you need on a crm.

Cons:

Having ajax in a tool like that does give an excellent impression at first glance, not having to pop-up to a different window each time you do a search the sad part is this search bar function fails more than often to the extent I have to delete and start over or even as bad as refreshing the screen. I never put reviews but i will appreciate the team looking into this or at least having a button to switch from ajax to normal opening another window to load data.

CRM for statups

Comments: It's got us from an excel spreadsheet to an actual CRM with sales pipeline.

Pros:

The main pros were it's easy to set up and import data and there's enough features to keep us running. When we need to expand there's not a bit drama as we'll move into zoho.

Cons:

Contacts are mapped based on entities/companies so we had to adjust our import process but it wasn't a big deal

Alternatives Considered: Brevo, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: We needed an application for pre-launch phase and beyond

Switched From: Microsoft Excel

Reasons for Switching to Bigin by Zoho CRM: Price and ease of importing data

Great CRM at a low price with high-end features

Comments: It works and is easy to use. I highly recommend this CRM especially if $$$ are tight.

Pros:

The fact that even at a high price the platform has features that usually come with a much higher price.

Cons:

I can't think of anything at this time, but no CRM is perfect and different CRMs fit different people.

BEST CRM EVER

Comments: Excellent Experience, Extremely Easy To Use

Pros:

PIPELINE MANAGEMENT Whatsapp Connection GMAIL CONNECTION

Cons:

BULK Whatsapp Function Not Available, Zoho Social Should Also Be Available

Alternatives Considered: Pipedrive

Switched From: Zoho CRM and Pipedrive

The best CRM for small businesses.

Pros:

Zoho Bigin is a straightforward, cost-effective, and user-friendly CRM tailored for small enterprises. The interface is sleek and uncluttered, which I adore. It provides all the vital CRM functionalities required by small businesses, such as managing contacts, leads, and deals. Moreover, Zoho Bigin effortlessly syncs with other Zoho offerings.

Cons:

What I miss the most is an overview of the entire email inbox (a view of all emails) so that I can quickly see who opened the email and who didn't.

An assurance beginning

Pros:

With such incredible features, Zoho Bigin is just amazing. It has no flaws and is flawless. Its usefulness completely astounds me. I am even more thrilled that this is an Indian product! One of the greatest CRM apps for small businesses is this one. I've been experimenting with many approaches, like using Google Sheets and other programs, but this one works incredibly well.

Cons:

When compared to other SaaS products, it has a little rougher overall UX/UI, and regrettably, in order to interface with email, it needs full access to your Gmail account. I've been unable to utilize the email integration because of this.

Great solution for pipeline tracking for my single employee business

Comments: Very easy to setup, very easy to use on a daily basis. I'm still looking for a way to provide clients with views relevant to them without giving them access to the system directly.

Pros:

The platform is very intuitive to use. It takes 5 minutes to understand where the important elements sit, how to edit them & overall how to make the system work for you. It's easily customizable. The mobile app shares the same ease of use as its web counterpart.

Cons:

The only feature I'd like to have is a better download function. I'd like to share the pipeline that is specific to only certain clients (sales leads for specific to a single client only).

Bigin is a great tool

Pros:

The system is simple, not complicated like other CRMs, so I think it's really great

Cons:

Bigin is a great tool for working on projects and customer service. I have been using it for some time and I can certainly recommend it to anyone looking for a proven CRM system.

Bigin is the business - brilliant CRM for small businesses

Comments: Bigin by ZOHO CRM is absolutely fantastic! I love everything about it. I've tried lots of other tools and not been sold. This one is the best by miles - and the most affordable!!!

Pros:

Bigin is very easy to use, and others also pick it up quickly. The best part is customising fields for all modules - super quick and easy to do and can be done on the fly. The Gmail add-on is also excellent, and seamless, as is the use of IMAP emails. Brilliant tool.

Cons:

Not any con's I can think of, other than the email templates bit wasn't as intuitive as the rest. I worked it out, but that was the only thing that had me a tad puzzled for a while. Very minor detail.

Alternatives Considered: Airtable and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: HubSpot is very complicated when it comes to customising fields and processes. I was really invested in making it work, watched tutorials etc, but I gave up this month and I just wish I had checked out Bigin years ago!!!

Switched From: HubSpot Sales Hub

Reasons for Switching to Bigin by Zoho CRM: Price, and trial - product sold itself.

the best crm for startup's!

Comments: So far I and my team have become very comfortable with bigin.

Pros:

I have been using Zoho for 15 days and can claim it is the most user-friendly CRM/ sales management tool for startups, with a lot of productivity features like I-MAP for emails, and great templates. If I had a query in the first few days the team is very responsive and proactive in supporting you. Highly recommended product for sales teams.

Cons:

It would be nice if onboarding can be done in the trial perios.

Alternatives Considered: Zoho CRM Plus

Reasons for Choosing Bigin by Zoho CRM: Managing sales data and keeping a track in excel had become overwhelming.

Switched From: Microsoft Excel

Reasons for Switching to Bigin by Zoho CRM: Begin is the best sales suite for startups in the term of the right functionality ad pricing.

Bigin CRM is perfect for our Small Business

Pros:

The Sales Pipeline is very intuitive and simple. We always pull up the Bigin Sales Pipeline on our weekly sales call as the team discusses current sales opportunities.

Cons:

Little tricky to find things sometimes. For example, today I tried to figure out how to merge multiple contacts into one contact to eliminate duplicates. Was pretty intuitive in ZoHo CRM, but not as easy to do in Bigin.

Streamlined Sales Management - Bigin CRM Review

Pros:

Bigin CRM by Zoho is a game-changer! The user-friendly interface, easy pipeline management, seamless integrations, and time-saving automation have revolutionized our sales processes. Highly recommended!

Cons:

The level of customization options available in Bigin CRM could be improved to better align with their unique business needs.

Alternatives Considered: ActiveCampaign

Reasons for Switching to Bigin by Zoho CRM: Simplicity: For its user-friendly and intuitive interface, making it easy for users to get started and navigate the platform.Sales Focus: Its primary focus is on sales pipeline management, lead tracking, and contact management.

CRM Experience using Zoho Bigin

Comments: Client activity is consistent and I don't forget deals

Pros:

The Deal stages and Dashboard features are what I use the most. I am able to keep track of my progress and set activities for myself.

Cons:

Probability feature for each deal stage would be helpful to estimate what I could close off with on the month

A good CRM for small businesses

Comments: I used the software for a group of my clients. They were all a small businesses owner. It takes no time to setup and learn how it works. And their saying «a big CRM doesn't mean big results» is totally right.

Pros:

The feature of migration from Bigin to Zoho CRM with just a click without losing a single bit of data and without tech expertise.

Cons:

I didn't see anything disappointed me. It is a CRM for small businesses. I won't complain if it lacks a feature or two that just the big corporations need.

Alternatives Considered: Copper

Reasons for Choosing Bigin by Zoho CRM: Clients request

Switched From: Pipedrive

Amazing CRM for Small Business

Comments: Bigin helps my sales team to have traction of leads they insert. On overall it is best for startups and value for money.

Pros:

Sales Pipeline Dashboard and Ease of contact insertion.

Cons:

Every features available are tailored fit for my interest on CRM.

Alternatives Considered: Pipedrive

Reasons for Switching to Bigin by Zoho CRM: Ease of use

Simple Things reach great lengths

Comments: It has been an awesome experience with the product as well as the support.

Pros:

Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Cons:

Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

Alternatives Considered: Freshsales

Switched From: Freshsales

To stay organised and on top of your contacts and leads. That's where Bigin by Zoho CRM comes in

Comments: User-Friendly Interface: my team appreciates the intuitive and user-friendly interface of Bigin. They find it easy to navigate, allowing them to quickly adapt to the CRM system and start managing their contacts and leads effectively.Cost-Effective Solution: our purchasing department mentioned that Bigin offers excellent value for its price. It is an affordable CRM solution for small businesses and entrepreneurs with limited budgets.

Pros:

I liked how Bigin makes it easy to manage and organize leads. The centralized database is a great feature, as Bigin allowed me to keep track of all my leads and their contact information in one place. I also appreciated the ability to capture leads from various sources and track where they came from. Additionally, segmenting leads based on different criteria was very helpful, allowing me to target my marketing efforts more effectively. Overall, Bigin is a valuable tool for lead management, and I would recommend it to others.

Cons:

It needs more customization options and improvements to third-party integration and the mobile app.

Using for Contact Management

Pros:

Inexpensive simple platform that can be deployed in no time

Cons:

The UI is still very old school - can be refreshed for the new design elements.

Easy and efficient

Comments: Great, I'm very impressed with the software; how easy and intuitive it is. I really like the user-face - it makes sense!

Pros:

Bigin has a very intuitive user-face. It is easy to set up and will enable our company to manage our sales, order fulfilment and customer service all from one place. Workflow functionality enables us to automate routine tasks, helping us to work efficiently. Integrations with Campaigns, Analytics and Forms is useful for us.

Cons:

In the premier package I would like more workflows/conditions/actions and notifications as standard. I would also like more email templates and the option of more complex webforms as standard. More of each of these can be purchased, thankfully and Zoho forms can be integrated if necessary.

For CRM-beginners & small business very useful

Comments: We tested some other products, notably SugarCRM, Dolibarr and Odoo CRM, but never got beyond the experimental stage as they were all too complicated for our purposes.

Pros:

The prerequisite for using a CRM in our company were low costs and the possibility of training even inexperienced employees in the shortest possible time.Under these conditions, it was important for us to have full integration of the CRM on mobile phones, so that employees can edit companies, contacts and related things on the mobile phone while on the go, without having to edit this data afterwards by an administrator.

Cons:

When importing companies and contacts using the file structures of the sample files, it is irritating that Bigin does not automatically link several fields of the sample files. However, if you ignore the relevant message, the import will take place without any problems. The integration of whatsApp is not offered - at least in the free trial version.

Please add Calendar Features on Bigin

Pros:

Price & easy to setup. The CRM was so simple for self setup & easy to mantain and use by user.

Cons:

This CRM doesn't have calendar feature so I can monitor team's meeting and activity.

Alternatives Considered: Zoho CRM

Reasons for Choosing Bigin by Zoho CRM: Price

Switched From: Zoho CRM

Reasons for Switching to Bigin by Zoho CRM: Price

Simple & effective solution for SMEs

Comments: Happy with the product offering. Keep it up guys!

Pros:

So far so good, fast and easy upgrade from using spreadsheets for everything in sales funnel. Reasonable pricing and intuitive UI.

Cons:

They need to work upon the insights available from all the sales pipelines. Though dashboards are available for review however, for some critical deals, there should be alert mechanism if deal is breaking through

Most Effective CRM

Pros:

Clear UI, easy to use, API integration easy to perform

Cons:

i dont feel there are any cons for zoho crm