Bigin by Zoho CRM Reviews

Great Value for Money for SME's

Comments: Very good. I started using it while working on another project for another client

Pros:

Hard to beat for the price. I am moving over from hubspot after years of happily using their excellent free service. When I looked at upgrading Hubspot, i found that the USD100 p/m price they charge is the same as 1 YEAR of Bigin. for a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Cons:

User interface could be nicer - green is a funny colour to use for business

Alternatives Considered: Dynamics 365, Hootsuite and HubSpot Sales Hub

Reasons for Choosing Bigin by Zoho CRM: When I looked at upgrading Hubspot, i found that the USD100 p/m price Hubspot charge is the same as 1 YEAR of Bigin. For a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Price

Bigin- Smarter Dharma

Comments: For Smarter Dharma, Bigin CRM offers an easy-to-implement, affordable solution to manage sales pipelines, automate workflows, and communicate efficiently.

Pros:

Bigin is designed for businesses that want an intuitive and easy-to-navigate CRM without unnecessary complexity. This is particularly useful for our company, as it needs a quick setup for sales pipeline management without spending weeks on onboarding.

Cons:

Although great for basic needs, Bigin lacks advanced customization options found in larger CRM systems like Zoho CRM or Salesforce.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to Bigin by Zoho CRM: Much more customisation could be done through these alternate options

I really want to love it.

Comments: Overall, in spite of the problems, I really like Bigin and am very happy I found it. I'd recommend it for sure. But I'm looking forward to the bugs getting fixed so I can like it more.

Pros:

There is so much I love about this app. It's pretty simple to use, has a lot of great features, probably everything I need, to be honest. After they work out the bugs, I think it will be pretty great.

Cons:

There are bugs, as in some things don't even work, important things. I've reported enough to make me feel like we're beta testers. But though it reveals something about their dev team, I'm still hopeful they'll eventually get it right because they do try hard. It's obvious they put a lot of time and money into their support team, but as hard as they try to get this right, they really need to train them better. Sometimes I end up having to find answers myself and then train them. They also need to have a team in the U.S. as they are very difficult to understand through the thick Indian accent on the phone.

Great for small businesses

Pros:

Bigin is easy to use and pretty user-friendly while still providing a lot of the needs that most companies will be looking for in a CRM. It gives you the ability to set up multiple funnels so your team can handle the job no matter what department they're in or what product/service you sell.

Cons:

Setting up the automations and workflow can be a little confusing at first when you're looking to create something a little different than their templates.

Alternatives Considered: Zoho CRM

Reasons for Choosing Bigin by Zoho CRM: Our work requires we adhere to HIPAA and the cost to be HIPAA compliant with Hubspot was very high.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: We're a smaller company, so we didn't need the extensive capabilities of a large CRM.

Any Business seeking clients should use ZoHo Bigin.

Comments: ZoHo Bigin platform is easy to navigate, has comprehensive reports and many integrations with other platforms.

Pros:

The platform has many templates and customization options.

Cons:

I would like to be able to delete a template I am using and begin a new one completely without having the keep the previous template.

Alternatives Considered: monday.com

Reasons for Switching to Bigin by Zoho CRM: The pricing is great and the features that are included are helpful.

Bigin starting out

Comments: Slow art setting it up but hopefully it will work

Pros:

Found it seems to do all I need at the moment and links with other modules easily

Cons:

Short trial time if you not into IT systems can take a while to set up

Alternatives Considered: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: It seems to fit my budget better although I am struggling to set it up

Streamlined Efficiency with Outstanding Value

Comments: My overall experience with Bigin by Zoho CRM has been highly positive. It offers a smooth, intuitive experience from the start, with an easy setup process that allowed my team to dive in quickly without much training. The interface is clean and user-friendly, making it simple to manage sales pipelines, track customer interactions, and automate routine tasks like follow-ups. Bigin has streamlined our workflow and improved team communication, which has been a major boost for our efficiency. Though it’s perfect for small to mid-sized teams, I do feel that as we grow, some additional features—like advanced reporting and the ability to upload documents—would make it even more beneficial. Despite this, Bigin has provided us with great value for the investment and has had a positive impact on how we handle our sales operations.

Pros:

What I liked most about Bigin by Zoho CRM is how incredibly easy it is to set up and use. The visual sales pipeline makes tracking deals a breeze, and the automation features save a lot of time by handling follow-ups and communication updates. It’s also a cost-effective solution that offers great value for small to mid-sized teams. The simple, intuitive interface makes it easy for any team member to quickly adapt, streamlining our sales workflow and keeping everything organized.

Cons:

What I liked least about Bigin is the limited document handling functionality. There's no option to upload or store documents such as quotes, contracts, or invoices directly in the CRM, which would have been a helpful feature. Additionally, for more advanced reporting or scalability, the platform might feel a bit constrained as your business grows. Some additional customization options in reporting would make it even more powerful.

Essential tools for our sales pipeline.

Comments: A streamlined, productive experience and no overwhelming complexities.

Pros:

Bigin by Zoho CRM is intuitive and simple, with a user-friendly interface ideal for our team.

Cons:

So far, I have not had an issue, but if a concern arises I'll be sure to update my review.

Best CRM for small startup teams.

Comments: The best for my business. I have a team of 3 people to manage sales and customer success and Bigin was the easy one.

Pros:

It's too easy to use for a small business. I have a restaurant tech startup and the UX and UI is so smooth. They promise a 30 minutes setup and I did it in 15 min.

Cons:

Doesn't have SalesIQ integration, if zoho want to make from bigin the best small CRM you need to make a SalesIQ integration.

BIGIN review

Pros:

easy to use and has all the things needed for a small business

Cons:

analytics is a bit limeted and had some trouble once with linkedin integration

Enhancing Business Efficiency with Bigin by Zoho CRM and Wix Integration

Comments: Firstly, the user interface is incredibly intuitive. I was able to get started with minimal setup time and training. The pipeline management features are fantastic, allowing me to easily track the progress of my deals and stay organized. The customization options are also impressive, enabling me to tailor the CRM to fit my specific business needs perfectly.

Pros:

I recently started using Bigin CRM, and I have to say, it has completely transformed the way I manage my customer relationships and sales processes. As a small business owner, finding a CRM that is both powerful and easy to use has been a challenge, but Bigin CRM has exceeded all my expectations.

Cons:

integrations with other tools are generally seamless, there are a few third-party applications that I wish Bigin supported.

Alternatives Considered: LeadSquared

Reasons for Choosing Bigin by Zoho CRM: HUBSPOT was costly and less efficient. Had less features.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: One of the standout features for me is the seamless integration with other tools I use daily. Whether it’s syncing with my email, calendar, or other business applications, Bigin CRM ensures that all my data is in one place, making my workflow much more efficient. Customer support has been top-notch as well. Whenever I had questions or needed assistance, the Bigin team was quick to respond and provided thorough, helpful solutions. Overall, Bigin CRM offers exceptional value for its price. It’s a robust, user-friendly solution that has significantly improved my ability to manage customer relationships and drive sales. I highly recommend it to any small business looking for an effective CRM system.

Excellent

Comments: I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended

Pros:

I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended

Cons:

I would like contacts on a map for routing

Alternatives Considered: Insightly, Pipedrive and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: Ease of use

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: It suited my use better than the rest and ease of use

Simple and Efficient CRM system

Comments: Support team are great, you can selected specific time slots to chat with a support representative, They will assist you with Setup, or if you unsure how to setup your system.

Pros:

You have various templates to choose from, you can setup your CRM system within a few minutes.

Cons:

Everything we needed thus far was solved within Zoho Bigin

Alternatives Considered: Zoho CRM

Reasons for Choosing Bigin by Zoho CRM: Did not do what we needed it.

Switched From: monday.com

Reasons for Switching to Bigin by Zoho CRM: Zoho Bigin is inexpensive, we do not need all the features in Zoho CRM.

Awesone experience with Bigin CRM by Zoho

Comments: Awesome experience with Bigin CRM. Great reliable customer support provided by Bigin CRM Team. Bigin CCRM is a must use for all start up entrepreneurs and small business owners.

Pros:

The deal pipeline feature is the best of all. Deal management is very essential for keeping an eagle eye on all the accounts so that we can maximize our sales closings month after month, so that no sales slips through the cracks. Kudos to Zoho.

Cons:

Not much cons at these price points. Probably more number of pipelines in the pricing plans would have been a great sweetener.

Alternatives Considered: Pipedrive

Reasons for Choosing Bigin by Zoho CRM: Bigin CRM provides Better Value for money. More features packed inside reasonable prices.

Switched From: Pipedrive

Reasons for Switching to Bigin by Zoho CRM: Great Value for money provided by Bigin CRM.

I TRULY LIKE THIS CRM - EASY TO USE

Comments: When I found this CRM it was like " Thank God" finally I found a tool that I can connect with and be able to use with out much technical learning needed.

Pros:

How user friendly it is and also how easy is to learn to use the software

Cons:

There is really nothing I can say for now that I dislike

Alternatives Considered: Pipedrive and Top Agent

Reasons for Choosing Bigin by Zoho CRM: Is more economic and not confusing to use

Switched From: Pipedrive

Reasons for Switching to Bigin by Zoho CRM: Easier sue and has what I need, I love the fact that you can easily navigate thorough your pipeline once is custom setup.

Checks every box for a CRM

Pros:

I've trialled a number of CRMs for our startup and Bigin is the only system that managed to balance everything I'm looking for. A clean UI, affordable pricing and just the right amount of features to keep our sales team working.

Cons:

So far Bigin does everything I need from a CRM.

Alternatives Considered: Capsule, Zoho CRM, Pipedrive, Freshsales and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: Pricing and bloat of features, Hubspot was good but I didn't like the price as it scaled up.

Switched From: Freshsales and HubSpot CRM

As a newbie to CRMs, I was looking for one with just the right fit and finish

Comments: I'm just getting started on CRMs – including the exploration I did on other platforms like Nimble, HighLevel, and EngageBay. I’m just looking for the right one with the right feeling that’s going to accelerate my business’s growth. Over time with Bigin (or some other CRM), I’d love to see some automations, tie-ins to appropriate third-party apps, and AI integrations. I need a CRM capable of supporting different workflows – and everything that naturally spills out from that process.

Pros:

Bigin seems to have cracked the code for CRM newbies like me. They've done an incredible job of making things remarkably simple on the surface, while clearly having much more to offer within the service. I've spent a lot of time researching CRMs, and Bigin just kept on coming up to the top (especially when I combined features and cost together).

Cons:

I was concerned about the possibilities of a constant upsell from Zoho CRM – as Bigin is the baby version of a much bigger platform. Thankfully they haven't experience this in practice. They haven't oversold me, and I'm very appreciative of that. So, in effect, the biggest Con never materialized!

Alternatives Considered: Salesforce Starter, HoneyBook, Zoho CRM, Thryv, Pipedrive, HighLevel, EngageBay CRM and Nimble

Reasons for Switching to Bigin by Zoho CRM: Ease of use, elegance of design, price point, and quick onboarding.

CRM that delivers a lot for a fair price

Comments: Briefly my total experience was great. In 3 months I tested at least CRM's for my company, which is small and Bigin was the most assertive of all. It helped me a lot the days I used it, and I intend to continue using it.

Pros:

What I liked the most were the automations. They critically optimize my time and help me control my funnels of different prospecting strands.

Cons:

I think the only two issues I miss the most are more integrations to the CRM and the slightly more laborious way of exporting lists to the system. Nothing too complicated either, but it makes a slight difference.

Alternatives Considered: RD Station

Reasons for Switching to Bigin by Zoho CRM: Ease in general terms, automations and familiarity from having used it a lot.

Streamlined Sales Management - Bigin CRM Review

Pros:

Bigin CRM by Zoho is a game-changer! The user-friendly interface, easy pipeline management, seamless integrations, and time-saving automation have revolutionized our sales processes. Highly recommended!

Cons:

The level of customization options available in Bigin CRM could be improved to better align with their unique business needs.

Alternatives Considered: ActiveCampaign

Reasons for Switching to Bigin by Zoho CRM: Simplicity: For its user-friendly and intuitive interface, making it easy for users to get started and navigate the platform.Sales Focus: Its primary focus is on sales pipeline management, lead tracking, and contact management.

If you "live" inside your sales pipeline, this CRM tool is for you

Comments: For the most part, I have had a good experience with Bigin

Pros:

The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM. The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines. Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Cons:

Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

A Solid Springboard for Small Business Email

Comments: Zoho Begin is a fantastic starting point for small businesses and startups. It's easy to use, keeps your wallet happy, and has the essential tools to tame the email beast and nurture those leads. But, if you crave more advanced features, you might need to explore other options.

Pros:

First things first, this thing is easy to use. No tech degree required, just point and click. Even my grandma (well, maybe not my grandma...) could probably figure it out. Plus, there's a free plan that's perfect for testing the waters before you dive in. The paid plans are budget-friendly too, which is a major win for a small business like us. And for the price, you get some cool features like automated emails (lifesaver!) and a system that helps you prioritize leads. Zoho Begin also plays nicely with other Zoho apps, which is a bonus if you're already part of the Zoho fam. Everything feels connected and streamlined. Not Quite Perfect

Cons:

Now, don't get me wrong, it's not all sunshine and rainbows. Zoho Begin doesn't have all the bells and whistles of some other CRMs. If you're looking for fancy marketing automation or super detailed sales pipeline stuff, you might need to look elsewhere. Also, the integrations with other Zoho apps can be a bit tricky to set up. It wasn't exactly a walk in the park for our not-so-tech-savvy team.

just used Bigin CRM and I'm thoroughly impressed

Pros:

Streamlining Customer Management: Bigin consolidates all customer information in one place, making it easy to track interactions, manage contacts, and follow up on leads. This centralization ensures that no customer details are overlooked, leading to better customer service and relationship management. Automation of Routine Tasks: By automating repetitive tasks such as follow-up emails, appointment scheduling, and data entry, Bigin saves a significant amount of time. This allows me to focus more on strategic activities and less on administrative tasks, improving overall productivity. Enhanced Sales Pipeline Management: Bigin provides a clear visual representation of the sales pipeline, making it easy to track the progress of deals and identify bottlenecks. This transparency helps in making informed decisions and prioritizing efforts on high-impact activities, ultimately driving higher sales.

Cons:

The mobile app could be more robust, with some features lacking compared to the desktop version. Additionally, the integration options with other software could be expanded to enhance overall functionality. Despite these minor drawbacks, Bigin CRM is a fantastic tool for any business.

Alternatives Considered: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Pricing

Top CRM for small businesses

Pros:

accessible even for small businesses and individuals without a technical background. The setup process is straightforward, allowing users to get up and running quickly. Its integration with other Zoho applications and third-party tools is seamless, providing a cohesive ecosystem for managing various business operations. The pipeline management feature is particularly impressive, offering clear visualizations of sales stages and helping to track progress effectively. Additionally, the mobile app ensures that users can manage their customer relationships on the go. Overall, Bigin combines simplicity with robust functionality, making it an excellent choice for those looking to streamline their CRM processes without the complexity of larger CRM systems.

Cons:

What I liked least about Bigin by Zoho CRM was its limited customization options, which made it challenging to tailor the CRM to specific business needs.

Bigin CRM Rocks!

Comments: Love it, my husband also uses this as the simpilicity is great and the options for doing everything is there. Great product for the tech guy and the not so tech guy.

Pros:

We love the CRm for functionality and the fact that I can upload files to each contact and project within the CRM.

Cons:

I haven't been able to figure out the tasks part but I am having a rep call me again to go through this, they are very good in the service end and helping you as the customer

They need to remove the ajax query function from the search bar and the search article bar

Comments: great

Pros:

pretty much all you need on a crm.

Cons:

Having ajax in a tool like that does give an excellent impression at first glance, not having to pop-up to a different window each time you do a search the sad part is this search bar function fails more than often to the extent I have to delete and start over or even as bad as refreshing the screen. I never put reviews but i will appreciate the team looking into this or at least having a button to switch from ajax to normal opening another window to load data.