SugarCRM Reviews

"Even the free version is great, with nice custom reporting capabilities."

Comments: Sugar allowed us to consolidate a few disparate software tools into one - now any one at our organization can login and see all there is to know about any of our customers!

Pros: Sugar is SUPER customizable. We've been able to easily make it ours (some via the UI, some "behind the scenes" via scripts). One of the best features are the custom reports. You can do almost SQL-level queries to get the information you want (and if you wish, you can use MySQL as well on the back end.) The ability to build multi-level dropdowns, e.g. to categorize issues, is great too. You can make almost anything you want appear on any screen you wish as well.

Cons: The built-in issue tracking part is designed for issues reported by your team - not for issues reported by your customers. We do use it for customer support, and we LOVE being able to see issues customers have had when we pull up their records - but the emails they receive are not well designed, even after considerable work on our part. In addition, we can't provide them with a login to see all their open issues, so they have to ask us.

"Review of SugarCRM"

Comments: Databases are complete and it definitely solved some issues with sales pipeline tracking. The software is extremely expensive to customize using certified Sugar partners, it's not intuitive enough to customize in-house. The system does not do everything that was advertised to us

Pros: There is a lot of potential here, it is possible to create automated business processes, highly customizable reports, and creates high visibility of sales pipeline.

Cons: You really need to be a basic-intermediate level programmer to customize this software in house. Sales rep told us the mobile app would auto log both incoming and outgoing calls. There is no way to auto-log incoming calls and it will only auto-log outgoing calls if you use the app to make the call. In addition the training provided was not comprehensive and going to an outside company to assist with problems, set up or any other technical support is extremely expensive. They give you just enough rope to hang yourself.

"A Less Expensive Alternative With Most Of The Same Features"

Pros: I like the commercial open source nature of the product. You can download the open source edition - which is quite functional - and get a very good feel for what it does. In fact, the free version is like sufficient for most small businesses. The product is feature-rich - comparable to the alternative from a feature standpoint, but much less expensive. I also like the fact we can host the application in-house giving us absolution control over the data and integrations with our other applications.

Cons: While not a fault of the vendor or product - you do need to be aware the ecosystem supporting SugarCRM is much smaller than the entrenched giants. We've not found this to be an issue - but for someone looking to "go with the crowd," you might want to consider this.

"Office Manager"

Comments: Since the last update our page has too much blank space. We were told there is nothing we could do about it. I think we should be able to Bold words and or sentences. Also, We used to be able to copy and past and it does not allow that anymore.

Pros: There does not see be a lot of down time. In other words it is very seldom out of service. The format is good since we can customize it. Customer service is fast, professional and courteous.

Cons: We should be able to BOLD or Underline . We need more color options. We need to be able to highlight within our comment section. We cannot cut and paste like we used to be able to do.

"The Defacto Source of Record for EVERYTHING at my old company."

Comments: My old company used SugarCRM for everything. Part number records, customer interaction, test cases, build info, you name it. I got very used to it and really enjoyed using it and wish my other companies would use it instead of the pricey SalesForce.

Pros: SugarCRM is easy and cheap to self host, very reliable and has nice addons, such as to an FTP client or Outlook, etc. It is easy to make your own add on as well.

Cons: The UI is very stale/ old looking although it did have a nice update a few year ago.

"Plug-In Cause Problems"

Comments: I bought Sugar because it is less expensive than Salesforce. But not so sure this is the best solution out there. Doesn't have great ability to use this for marketing programs.

Pros: Very easy to customize. We run our entire business using it.

Cons: We have had issues with some of the plug-ins. Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out. The annual fees for the plug-ins are also expensive.

"Innovative and much better UI"

Comments: We have used SugarCRM for our Sales, Support and even Project management
In the process of evaluating something that is cost effective and and innovating flexible solution which is highly customisable, the answer was pretty simply SugarCRM

Pros: SugarCRM acts more of a Platform than an application and we have the choice to host the same application on Cloud, on-premise or anywhere
The best thing is the modern UI, and no. of connectors available to integrate Sugar with are abundant
The Sugar Support is amazing and the APIs, documents, resources and open and easily accessible with a lot of self learning material. They have their own free University.
All the Enterprise features are available at a cost a basic CRM

Cons: Calendar sync is an issue and Email Client inbuilt in Sugar has sad UI
Mobile app is a little slow when it loads the first time
Cannot change the theme with our Company schema
Marketing tool needs improvement especially compared to what is now available and many times Emails hit rate is extremely low

"excellent CMS, but limited customization and outdated"

Comments: our previous CMS for our sales and accounting team... but we have transitioned.

Pros: very basic interface makes Sugar easy to use and train colleagues on how to navigate. Uploading documents is easy, tracking changes in accounts or which were viewed are conveniently located at the top. Reporting can be improved but simple boolean phrases work!

Cons: Search bar can be a headache - you absolutely have to know the exact account name from first to last name/word or else it won't show up in the results. Integration with other software is not supported either.

"Sugar has been extremely easy to us and the customer service is on top of it!"

Comments: Quick fast reporting.
Ease of contact management.

Pros: I love the simple filtering, quick and comprehensive reporting and the ease of customizing your view.

Cons: I would say that only part I don't like is that it's a bear to do mass updates and mass exporting of data.
When using reporting, you don't run into many issues, but upon using the export feature in the module, you get 1000 record limits.

"Customizable CRM at about half the price of SalesForce"

Comments: Helps keep sales leads and opportunities much more organized. Good client database.

Pros: Customizable, good report generation module, integrates well with Microsoft Office programs and QuickBooks

Cons: I wish there were more integrations with other software, i.e. Constant Contact. Most major software programs seem to be very focused on SalesForce integrations with everything else an afterthought.

"Good CRM for Small Business or Non-Profit"

Comments: Great for budget conscious businesses or non-profits.

Pros: Lots of fields to track contact information, general client information, leads, and meetings. Good analytics for sales or fundraising.

Cons: Not all basic information fields carried over between pages. Often have to input the same information in multiple locations.

"Great software to integrate different product types"

Pros: I love the customization that is available through Sugar CRM. We have a variety of different teams using this CRM and we have been able to work with our dedicated support person to make sure it is working exactly how we want it.

Cons: It is a little bit more mouse driven than our previous data entry system so we are finding that things take slightly longer to enter with the need to click into different modules and screens. Once we adjust to that, I think it's going to be very well received!

"Affordable with Plenty of Function For All Business Types"

Comments: While there are other solutions out there for small businesses that may be easier to use, there isn't much IMO that offers 3rd party integration and nearly endless options for customization and growth. We have happily been using Sugar for over a decade now.

Pros: Flexibility and customization.

Cons: Sometimes it is a little too complicated.

"Great Product"

Comments: I use the product on a daily basis and is an easy way of keeping track customer contracts and sending out marketing.
Very useful for keeping information.

Pros: Easy to use. Use on a daily basis with very few issues.

Cons: Can sometimes have issues with making email campaigns but other than that, can't fault it.

"SugarCRM - Quick CRM"

Comments: The best way to start into CRM World!

Pros: - Easy to Install
- Easy to Deploy
- Easy to Development
- Many knowledged base pages
- Many plugins
- Easy to Integrate

Cons: - Scalability
- Not is intuitive
- Little volatile
- Hard frond-end customization
- Security Schema not enough

"Very versatile product."

Pros: Our company is able to adjust the system software to fit our specific needs with ease simply by reaching out to the support team.

Cons: Some of the features are a little generic and could be a little more updated with the times. Overall it is a good product.

"Good opensource CRM product"

Pros: Easy to use !
Full of usefull functionalities like : Contacts, Prospects, Leads !
Great tool for emailing newsletters.

Cons: No tools for archiving, after using it for more than 10 years, the email data gets hudge and it becomes barely usable.

"For is SugarCRM does what we need on a basic level. Perhaps we could explore further"

Pros: Easy to access customer files, cloud based is nice, support staff is helpful, having email templates is nice.

Cons: Hard to customize for automatic actions and such. Creating custom reports is not intuitive and seems cumbersome.

"Supporting Sales, order tracking, install and setup"

Comments: We use SugarCRM for many parts of our business. Overall it keeps track of a lot of activity and provides visibility into client activity and allow us to report on a weekly basis.

Pros: easy to use

Cons: did not capture a lot of detail - that is the tough balance - what is too much.

"Great Value"

Comments: We used Sugar for our sales team and became the fastest growing team in the company. 143% in two years. Sugar helped us keep it all organized.

Pros: low price per user. easy to use basic features

Cons: report generating is complicated and gets confusing.

"Good software but is stuck in old days"

Pros: It's really good to keep a track of all different incidents from customers, it manages to create a ticket number for each and is very organized, it allows to create templates for easy ticket creation

Cons: I think it's stuck in old days, I didn't see any updates to the platform in years therefore we decided to try other products.

"SugarCRM Review"

Pros: I can't speak for the paid versions, we only used the community editions which appear to have been removed. At the time it seemed like a very robust system.

Cons: I tried to implement it in my company a few times but for some reason, it just didn't stick. Users complained about stability and it crashing. Pages would show up differently on different computers and seemed needlessly heavy. I really hope they stepped up their game before pulling the community edition.

"Great CRM"

Pros: I love how easy it is to use and how it keeps our company organized

Cons: Nothing! Everything has been great in the 4+ years we've used it!

"Easy to control client pages"

Comments: I think Sugar CRM is great to have for a big office with clients.

Pros: I like that employees can keep notes on client pages for others to see. I like that we can list all employees within a business page.

Cons: I don't like for format when you view emails.

"Not recommended"

Comments: Sugar CRM is a traditional CRM, nowadays when there a new CRM software, sugarcrm has been basically been freezed. Not recommedend at all

Pros: SugarCRM is a traditional CRM, no other good things, no kudo points, just a CRM

Cons: All fashioned GUI. Not easy to use. Really bad support for Latin America