--- description: Learn more about CloudRadial price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudRadial Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [CloudRadial](/software/199354/cloudradial) # CloudRadial Canonical: https://www.capterra.co.za/software/199354/cloudradial Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/199354/cloudradial?page=2) > CloudRadial’s Unified Client Portal and CSA Platform enables MSPs to deliver an Amazon-like client experience. > > Verdict: Rated **4.7/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CloudRadial? Managed Service Providers and internal IT service professionals who want to improve their customer and/or end-user experience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 55 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Azurative - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$95,00 - **Pricing model**: Other - **Pricing Details**: Tiered pricing based on how many users are synced from your PSA - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia and 50 more ## Features - Alerts/Notifications - Automated Routing - Backup and Recovery - Compliance Management - Customizable Dashboard - Data Import/Export - Forecasting - Inventory Management - Issue Management - Knowledge Management - Macros/Templated Responses - Performance Metrics - Policy Management - Remote Access/Control - Remote Monitoring & Management - Reporting/Analytics - Scheduling - Search/Filter - Self Service Portal - Server Monitoring - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Third-Party Integrations - Ticket Management ## Integrations (25 total) - Addigy - Augmentt - Autotask PSA - Auvik - BrightGauge - Calendly - ConnectBooster - ConnectWise CPQ - ConnectWise PSA - Datto RMM - Datto SIRIS - Datto Workplace - Domotz - HaloPSA - IT Glue ... and 10 more integrations ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Analytics Reporting Software](https://www.capterra.co.za/directory/30053/reporting/software) - [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software) - [MSP Software](https://www.capterra.co.za/directory/30921/msp/software) ## Alternatives 1. [Atera](https://www.capterra.co.za/software/144309/atera) — 4.5/5 (446 reviews) 2. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Caspio](https://www.capterra.co.za/software/137206/caspio) — 4.6/5 (249 reviews) 4. [Invarosoft](https://www.capterra.co.za/software/214402/invarosoft-cx-platform) (0 reviews) 5. [Wrike](https://www.capterra.co.za/software/76113/wrike) — 4.4/5 (2887 reviews) ## Reviews ### "Great help desk software" — 5.0/5 > **Sean** | *30 August 2022* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The team is very responsive. You can see that they love the product and are there to help. We moved from a competitor who was mostly coasting. > > **Cons**: There is a lot to getting this implemented. I would recommend the white glove support if they still have that as an option for installation. > > Great product that helped us while bringing on a very large client (for us). This product has given us a competitive advantage against others and is an amazing sales tool, training portal, reporting dashboard, support tool and account management tool. ----- ### "A Solid Customer Portal for MSPs" — 5.0/5 > **James** | *31 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The customer experience is straightforward. The functionality which exists is very customizable compared to industry standards. Managing Service Tickets, Assessments, Invoices, and customer Planner / Roadmaps is intuitive and easy. > > **Cons**: Items which have been on the CloudRadial software development roadmap for years have not been released or given firm timelines. Timelines for actively-in-development product functionality which have been expressed to us in emails or calls have repeatedly been missed, in the case of the ConnectWise Manage Projects module spanning all the way back to our original onboarding meetings in October of 2019 (it is August 31, 2022 when I write this). Critically, we receive regular complaints from customers that anything associated with a Project in ConnectWise Manage will disappear from the customer portal, as Project Tickets will not integrate with CloudRadial and customers assume it has been closed because it is simply impossible for them to see anymore. The Customer Planner is helpful for visualizing customer goals, but it does not integrate with the ConnectWise Opportunities our vCIO / AM teams use to actually report on and execute these plans, which introduces significant manual "paperwork" following customer Planner meetings to re-create our Planner items inside Opportunities. > > The core functionality of the application is excellent and reliable. The things that work, work well. My review has been vocal in the shortcomings of its integrations with our business tools because we see the real potential the application could have to be a 100% automated self-service window into our entire customer relationship lifecycle. The product is 75-80% of the way there, and we are very satisfied with the portions which do work, and have no intention of shopping around for another vendor at this time. \[SENSITIVE CONTENT\] and the support team at CloudRadial are responsive and earnest, but have missed the mark a few times on transparency and setting realistic expectations for their commitments to develop additional critical features for the product. The introduction and expansion of other CloudRadial modules (like Assessments) have continued to reinforce the value of the product for us, and we're optimistic about the growth and future development of the platform. ----- ### "Great idea but poorly executed" — 3.0/5 > **Lucas** | *06 October 2023* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: Having a central dashboard for both ourselves and our clients that we could customise with training, access to their web apps, ticket submission etc was the number one reason for this product. The dashboard looked great once configured. > > **Cons**: Customising and setting up content for the dashboard was painful, confusing and very difficult. Support helped a lot but it needs serious simplification ----- ### "Must Have" — 5.0/5 > **Brandon** | *26 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The Cloudradial solution helps drive a lot of interactions we have with our customer into a common location from support to reporting to sales. Helping customers not go 10 different spots helps improve our engagement in many ways. > > **Cons**: Nothing at the moment. We see continuous product enhancements and very happy with the solution. > > We are working to drive all our main lines of customer engagement through the portal to help create a common experience from sales to support. Our use of CR is really helping transform our good process into something that is visible at all times to our customers. ----- ### "A great piece of software with room for improvement" — 4.0/5 > **Kevin** | *18 August 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I really like the ease-of-use for the end user. Also publishing and managing content is a nice and easy to understand system for multiple people to be involved with. I like that I can use this platform to drive multiple parts of our business without needing a lot of extra effort in sea parting those entities. > > **Cons**: Administration of the various systems is one of my biggest pain points. Teaching other administrators where to go to edit specific pieces of information is cumbersome and it feels like the administrative portions are spread out to every corner of the software, making it hard to ensure that things are handled properly. Another portion that feels incomplete is the ticket submission forms. Forms are great and there are some good options but there are some missing features around choices that are made. Choices in the form can effect the form questions, however those questions are unable to affect routing decisions or how tickets get categorized when they are created. > > Overall I have really liked working with CloudRadial. I really enjoy working with the support teams and being able to solve internal and external business issues easily and quickly. There are a few things that I wish I could do more of but overall I am satisfied with the product. I would like to get more visibility into the development path for CloudRadial and I would like to see more focus on enhancing the current feature set instead of development of additional features and integrations. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/199354/cloudradial?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/199354/cloudradial) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data