---
description: Learn more about ServoDesk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServoDesk Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [ServoDesk](/software/196664/servodesk)

# ServoDesk

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> Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
> 
> Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ServoDesk?

ServoDesk, enables dynamic businesses to grow by facilitating centralised service; Enterprise Service Management (ESM). Start with one department like IT and adopt HR, Facilities and Customer support.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 18 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Simplisys
- **Location**: Portishead, Bristol, UK
- **Founded**: 2006

## Commercial Context

- **Starting Price**: £20,00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Contact Simplisys for full pricing options.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- CMDB
- Call Center Management
- Change Management
- Collaboration Tools
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Templates
- Feedback Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Queue Management
- Real-Time Monitoring
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (8 total)

- Gmail
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)

## Related Categories

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [Complaint Management Software](https://www.capterra.co.za/directory/30674/complaint-management/software)
- [CMDB Software](https://www.capterra.co.za/directory/30959/cmdb/software)
- [MSP Software](https://www.capterra.co.za/directory/30921/msp/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.capterra.co.za/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Ayrshire college" — 5.0/5

> **Jacqui** | *18 September 2024* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Smooth User Experience - allows for Effective Problem-solving - Remote Work Capability - allowing all staff to access portal
> 
> **Cons**: Major upgrades - require some time in a testing environment with operators to iron out any issues before going live to end users
> 
> my experience was a positive experience - interface was easy to navigate for operators and technicians - support form provider was excellent

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### "Service management at its best" — 5.0/5

> **Keerthi** | *17 September 2024* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Unbelievably easy to configure and use. Notwithstanding great Automation and Ai features. Easy reporting and integration with third party systems using APIs makes integration with other business systems as breeze.
> 
> **Cons**: I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports
> 
> Great from start to finish, from initial configuration help to ongoing support.

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### "Simple and easy to use" — 5.0/5

> **Lauren** | *15 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The software is easy to use for all employees and does not require weeks of complex training.
> 
> **Cons**: We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.
> 
> Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.

-----

### "Simplisys Ticketing System Review" — 4.0/5

> **Valon** | *13 November 2019* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.
> 
> **Cons**: Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

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### "Simplisys Service Desk" — 5.0/5

> **Robert** | *01 November 2019* | Religious Institutions | Recommendation rating: 10.0/10
> 
> **Pros**: Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things.
We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. 
The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.
> 
> **Cons**: It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. 

No remote control for Apple Mac's.
> 
> This gave us the ability to communicate out to the great church which we did not have with our older system.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/196664/servodesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/196664/ServoDesk/> |
| en-AE | <https://www.capterra.ae/software/196664/servodesk> |
| en-AU | <https://www.capterra.com.au/software/196664/servodesk> |
| en-CA | <https://www.capterra.ca/software/196664/servodesk> |
| en-GB | <https://www.capterra.co.uk/software/196664/servodesk> |
| en-IE | <https://www.capterra.ie/software/196664/servodesk> |
| en-IL | <https://www.capterra.co.il/software/196664/servodesk> |
| en-IN | <https://www.capterra.in/software/196664/servodesk> |
| en-NZ | <https://www.capterra.co.nz/software/196664/servodesk> |
| en-SG | <https://www.capterra.com.sg/software/196664/servodesk> |
| en-ZA | <https://www.capterra.co.za/software/196664/servodesk> |

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