---
description: Learn more about Genuity IT Admin Suite price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Genuity IT Admin Suite Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [Genuity IT Admin Suite](/software/189667/genuity-it-admin-suite)

# Genuity IT Admin Suite

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> Full IT platform: asset management, contract management, SaaS management, telecom expense management, helpdesk, \& network monitoring.
> 
> Verdict: Rated **4.6/5** by 17 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Genuity IT Admin Suite?

SMB and Mid-Market Businesses

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 17 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Genuity
- **Location**: Glen Ellyn, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$29,99
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: $29.99 per company per month
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
- Audit Management
- Automated Routing
- Billing for Data
- Billing for Voice
- Capacity Management
- Chargeback Tracking
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract Negotiation
- Contract/License Management
- Cost Tracking
- Dashboard
- Fixed Line Compatibility
- IT Asset Tracking
- IT Reporting
- Internal Cost Allocation
- Inventory Management
- Inventory Optimization
- License Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Renewal Management
- Reporting/Analytics
- SaaS Operations Management
- Self Service Portal
- Spend Management
- Subscription Management
- Supplier Management
- Support Ticket Management
- Third-Party Integrations
- Usage Tracking/Analytics
- Vendor Management
- Workflow Management

## Integrations (3 total)

- Docusign
- Google Workspace
- Microsoft 365

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software)

## Related Categories

- [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software)
- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [Telecom Expense Management Software](https://www.capterra.co.za/directory/30112/telecom-expense-management/software)
- [SaaS Management Software](https://www.capterra.co.za/directory/31639/saas-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews)
5. [ServiceNow](https://www.capterra.co.za/software/152871/servicenow) — 4.5/5 (344 reviews)

## Reviews

### "Genuity is a great single pane of glass" — 4.0/5

> **Justin** | *02 May 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10
> 
> **Pros**: Genuity rolls a bunch of IT softwares into a single platform. They are rapidly adding new features to parity rival solutions. Their support team is top tier and very engaging.
> 
> **Cons**: Lacking some features. Several modules are lacking features accomplished by other solutions. While it still has a long way to go to be a full ITIL/ITAM solution, they are pumping out new features very quickly.
> 
> Overall, Genuity has added value to my organization.

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### "Genuity is not just great for the price, it's great" — 5.0/5

> **Jon** | *07 May 2024* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of implementation and use are great. The UI made it easy for non-IT users to upload contracts and put in the necessary information to consolidate our data.
> 
> **Cons**: The asset mgmt still needs a lot of work to be what I consider quick and efficient.

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### "A good IT management tool" — 4.0/5

> **Lin** | *30 October 2024* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: The implementation is very smooth, didn't take too much time and efforts. The product itself is user-friendly. Even if someone is not tech savvy, they would be able to use it in a short time without much training. it helps us to manage and monitor the contracts, subscriptions, assets, etc, flexible and versatile
> 
> **Cons**: I hope Genuity can be integrated with more accounting system to make it easier to track and update info. We had to import the info from our accounting system to Genuity manually, which is not productive
> 
> Overall Genuity is a good tool for small and medium size companies, but still has room for improvement, such as integrate with other systems

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### "We feel we made a good decision and still do" — 4.0/5

> **Scott** | *25 April 2024* | Printing | Recommendation rating: 9.0/10
> 
> **Pros**: Genuity has a much more graphical interface and is easy to use and has added to our productivity in addressing incoming tickets.
> 
> **Cons**: There were a few things that they didn't have but they have made adjustments per our requests and are continuing to embrace the difference is between them and their competitors so as to make themselves a more well-rounded solution.
> 
> Very good, thou it was not as robust as perhaps a few others they have excellent support and are open to suggestions in making it better. They also have other services that we have since used that add to the value of the relationship.

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### "Genuity = Cost, Value and Simplicty" — 5.0/5

> **Troy** | *22 April 2024* | Military | Recommendation rating: 9.0/10
> 
> **Pros**: Low monthly cost, Low overhead for implementation and maintenance. Very easy to use and customize.
> 
> **Cons**: Help Desk Ticketing - Some simple ticket handling features would make this so much better. Needs to follow ITIL framework.

Real Time Notifications - only has very basic monitoring.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/189667/genuity-it-admin-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/> |
| en-AE | <https://www.capterra.ae/software/189667/genuity-it-admin-suite> |
| en-AU | <https://www.capterra.com.au/software/189667/genuity-it-admin-suite> |
| en-CA | <https://www.capterra.ca/software/189667/genuity-it-admin-suite> |
| en-GB | <https://www.capterra.co.uk/software/189667/genuity-it-admin-suite> |
| en-IE | <https://www.capterra.ie/software/189667/genuity-it-admin-suite> |
| en-IL | <https://www.capterra.co.il/software/189667/genuity-it-admin-suite> |
| en-IN | <https://www.capterra.in/software/189667/genuity-it-admin-suite> |
| en-NZ | <https://www.capterra.co.nz/software/189667/genuity-it-admin-suite> |
| en-SG | <https://www.capterra.com.sg/software/189667/genuity-it-admin-suite> |
| en-ZA | <https://www.capterra.co.za/software/189667/genuity-it-admin-suite> |

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