18 years helping South African businesses
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About UENI

UENI is an international tech company that is empowering small businesses to get online.

Learn more about UENI

Pros:

Product was easy to use and allowed me to integrate with current programs.

Cons:

I missed few enquirys in the past because I wasn't getting any emails and text messages.

UENI ratings

Average score

Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.5

Likelihood to recommend

8.1/ 10

UENI has an overall rating of 4.4 out 5 stars based on 182 user reviews on Capterra.

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Filter reviews (182)

Karen
Karen
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Boutique Beautiful

5.0 10 months ago

Comments: It’s like a family helping you create your dream business. I’m new at having an online business so I’m starting with no experience and UENI has helped me 100% start from knowing nothing to almost opening my business very soon. I’m grateful for the support from UENI.

Pros:

I like the fact that the website is well put together. It’s easy to edit and my project manager is fun to talk to and is so patient with me as I’m not very good on the computer. He helped me so much understand the website. In order to get this one on one interaction with a product manager you have to upgrade to the growth plan. It’s worth spending the extra money for the extra help. I definitely needed that. From the start I had a great advisor helping me understand how it works. Now I have a personal advisor I adore. He made me feel like part of the family! Thank you [sensitive content hidden]! [sensitive content hidden] is amazing as well. Very knowledgeable people running this part of teaching you how it works. My website is beautiful! Up grading is worth every penny.

Cons:

I knew I would get support but didn’t know that you don’t get the services that I needed with the basic plan. The upgrade is a must if you’re not computer savvy like me. I’m learning things that I would not have learned on the basic plan. You get so much from the upgrade.

UENI Response

10 months ago

Hi Karen, We're thrilled you love your website! It's wonderful to hear you've had a positive experience with your project manager and our knowledgeable team. We're here to support you as you prepare to launch your business. Thank you for choosing UENI! Best regards, UENI team

Christopher
Manager in UK
Restaurants, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

UENI - great people and service, websites that work!

5.0 3 months ago

Comments: I used UENI to build a website for my Chinese restaurant China Friend. My overall experience with UENI has been positive. They provided a professional and user-friendly platform that made it easy to establish and manage my website. The website design was really done well for my restaurant business, and we received many nice feedbacks from our customers as well on how easy it was to access and navigate, how nice the photos were, and how straightforward it was to place and order and pay online. UENI's pricing is the lowest I have ever seen for a service like theirs, where you have a website editor at your fingertips to cover any need that you may have. Definitely glad to have discovered UENI years ago and it's been a valuable partner in growing my business online, bringing me additional profits every year.

Pros:

Easy to use website editor and concierge edit request service. The great design and visuals they got for me. And the crazy good price!

Cons:

The website editor can take long to load on mobile.

UENI Response

3 months ago

Hi Christopher! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. All the best, The UENI team.

Craig
Owner in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Very Disappointed Customer

2.0 3 weeks ago New

Comments: You do ga e so GREAT PEOPLE that work for UENI that are compassionate and work hard to get done whats asked. But it seems that they have SUPERIORS that they have to get things approved. And this is where the problem is.

Pros:

It started out extremely well. I didn't have any complaints, being that I am not computer SAVY. I really could not keep up with the work, I was turning down jobs. I have a Tv mounting business in Georgia, when I first started after Covid I decided to start my own business doing so I chose UENI. It started oyt GREAT!!!

Cons:

Well after the first year. I do not what is going on. I have try numerous times to get my business back on track through UENI,but it seems nobody cares, I have been going through so much as I stated I am not computer SAVY, for the last past year my sales have DRAMATICALLY DECLINED, I have been on there Growth Plan in which I have Growth Meeting Xalls every month. Thst nobody does whats asked of them and uts your WEBSITE. I was told to create another Email because my profile had been HACKED. I did what I was asked. To only get a Email from the EXPERTS TEAM saying that my email is fine an there not gonna changed it. NOBODY IS ON THE SAME PAGE. I have been with them for a long time. It started out GREAT I can not lie. But it really has been a Total Disaster the last 11 month's. I call every day to dry to get my issues resloved only to get the phone answered by a disgruntled customer service agent, because they are tired of me calling. As I said they start out good. But as soon as they lock you in you just another customer to BRUSH OFF.

UENI Response

2 weeks ago

Hi Craig, We're sorry to this review as customer support is of utmost importance to us, rest assured our teams are at your disposal to help you with he issues you presented. We will email you soon to follow up on this. All the best, The UENI team.

Elya
President in US
Facilities Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Website Builder and Services

5.0 last year

Comments: Fabulous. My overall experience was fabulous.

Pros:

I am very impressed with UENI. They built my website in one week. It was very professional and better than I could have expected. I cost was very reasonable and I could not ask for a better Website Builder. This Team is outstanding.

Cons:

Sometimes I like speaking directly to someone when asking for help. UENI made this very easy for me by quickly communicating through emails and Chat.

UENI Response

last year

Hi Elya, Thank you for your wonderful review! We're delighted to hear that your website-building experience with UENI has exceeded your expectations. We appreciate your kind comments about our team's assistance. If you ever need help, feel free to reach out. We're here to support you and make your experience even better! Kind regards, UENI team

Marty
Owned in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

UENI Rocks

5.0 3 months ago

Comments: Overall, I'm completely satisfied with the website, the customer service, the ease of using the website and how fast it was completed. I couldn't be happier with my decision to leave GoDaddy.

Pros:

Everything from start to finish was completed with.easr and professionalism. From submitting my initial pay, to onboarding, to updating and finalizing my own email address! A1 all the way.

Cons:

I only had two issues. One was uploading my blog info and the second issue was getting the shipping charges corrected. But, UENI took care of everything that I couldn't figure out.

UENI Response

3 months ago

Hi Marty! Thank you so much for taking the time to leave us a review and providing feedback. We really appreciate you being part of UENI. In case you need help with your website, please, don't hesitate to reach out! All the best, The UENI team.

Candauce
CFO in US
Accounting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

UENI [sensitive content hidden] Awesomeness

5.0 3 months ago

Comments: [sensitive content hidden] and everyone at UENI has been utterly helpful in the experience. Out of all the years I have been in business and had a website, they have been the BEST from transferring my domain to design and to setup and marketing.

Pros:

[sensitive content hidden] took her time to evaluate my needs and implement what was needed to make my emails experience with my clients smooth

Cons:

There was't anything that was a CON at all

UENI Response

3 months ago

Hi Candauce! Thank you so much for taking the time to leave us a review and providing feedback. We really appreciate you being part of UENI. In case you need help with your website, please, don't hesitate to reach out! All the best, The UENI team.

Anonymous reviewer
Hospitality, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Love it!! My website is refreshed and looks amazing!!

5.0 3 months ago

Comments: It was wonderful. I loved the Zoom meetings and the quick turnaround on revisions.

Pros:

It was easy to give them the information, the tech is great, and they do it for you!

Cons:

The monthly fee for the upgrades is too expensive for me. I am a software developer in business services, so many of the tools they have don't apply to me. I don't need much customization, but on one page, it is too expensive for me to upgrade.

UENI Response

2 months ago

Hi! We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! All the best, The UENI team.

Fran
Classic auto Specialist in US
Automotive, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Cardinal Classics NE-AR

5.0 last year

Comments: I am very pleased to have a presence online without killing my ability to afford it..

Pros:

The ease of getting started without any prior knowledge

Cons:

That i cannot post more photos of each item and cannot put video without a youtube channel

UENI Response

last year

Hi Fran, Thanks for taking the time to leave your feedback about your experience with our company so far. We'll take into consideration the video upload option! Whenever you need assistance with the site, feel free to reach us at [email protected]. Best, UENI

Thomas
Massage Therapist in US
Hospital & Health Care, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Have your website built here!!!

5.0 2 months ago

Comments: UENI for the money/time spent has been the best OVERALL website building experience. They are friendly, efficient, and a joy to work with.

Pros:

Over the past 3 years, I have spent hundreds of dollars in creating a website. UENI has been cost effective in saving time, money, and frustration!!!

Cons:

I am not of fan of technology, it doesn't match with my trade, however UENI has made building my website an ease, but they send a lot of promotional emails that get mingled with the emails I need to respond to.

UENI Response

2 months ago

Hi Thomas! Thanks for your kind words! We’re very grateful for customers like you and hope you stick with us for years to come! All the best, The UENI team.

Verified Reviewer
Verified LinkedIn User
Research, Self Employed
Used the Software for: 1-5 months
Reviewer Source

The BEST thing a new business can do!!!!! Unless as expert, don't try to do it yourself, Go to UENI!

5.0 2 years ago

Comments: Amazing and I would say stepped my business u a giant notch

Pros:

Fat, trealmined, truly kind and helpful staff, issues resolved ASAP, beautiful design that looks and feel professional to legitimize your presence, yet feels like you. PLUS plan is great, comes with features to help get you started, click-through modules to help you get things on your site correctly, SEO, and coaching calls. Oh, and I hate writing copy, so I sounded like a crazy person. They translated "cazy person" into language that is intuitive and mskes sense.

Cons:

It sometimes can be a little picky, and there aren't a lot of things I can do from my end to change graohics, However they have request forms so you can ask to have them changed.

UENI Response

2 years ago

Your positive words have truly blown us away, and we appreciate the time you took to write such a detailed review! We're grateful for customers like you and hope you stick with us for years to come! We're always happy to help you! Kind regards, UENI

Regina
CEO in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Best and Fastest website builders around

5.0 last year

Comments: I've had great experiences all three times that I've used them

Pros:

How fast they build the website and meet with you.

Cons:

I have no complaints, and I have 3 websites with them

UENI Response

last year

Hi Regina, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience. We're here if you need us! Best, UENI Team.

Barbara
Realtor / Manager in US
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Overview early use of Ueni

5.0 last year

Comments: Homeowners being able to reach out at any time and leave a message to get problems solved in a timely manner.

Pros:

It is easy to set up, the support is amazing. As soon as I said I am not very technical, they took me by the hand and designed a site that fit my needs.

Cons:

I believe the features I want to utilize are available, I just haven't looked into them far enough yet.

UENI Response

last year

Hi Barbara, Thank you for taking the time to provide feedback. We're absolutely delighted that you've rated our service with 5 stars, as we continuously strive to offer exactly that to all our customers. We can't wait to assist you with your other business needs as well! Kind regards, UENI team

Justin
Owner and Course manager in UK
Education Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Excellent service

5.0 last year

Comments: From the very start UENI have been helpful with every query I’ve had. Nothing is too much trouble, speedy response to messages and emails.

Pros:

Friendly, professional service. Response to queries is timely and top quality

Cons:

Nothing at present. If I was to try really hard to find something I would say a bit too hard on the upgrade sell

UENI Response

12 months ago

Hi Justin! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. All the best, The UENI team.

Keith
Executive Producer in US
Religious Institutions, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Well Done!

5.0 last year

Comments: On behalf of my organization, we are totally pleased with the partnership we have enjoyed with UENI since we started some months ago. Our congrats to the Customer Service Team and the Technical Team for addressing each of our inquiries. Well done.

Pros:

The UENI Customer Service is second-to-none. Every time I have had a question or concern, they are quick to address and respond. As a start-up organization it was important that we have a website design that we could adapt as our needs change.

Cons:

I would like to see more inclusion of video playback, especially upon initial visit to my website - but I understand that may change soon.

UENI Response

last year

Hi Keith, We appreciate your kind words about our customer service! We're thrilled to be part of your startup journey. If you ever have more questions or need assistance, we're here for you. Kind regards, UENI team

MaZonna
Freight Dispatcher in US
Transportation/Trucking/Railroad, Self Employed
Used the Software for: 1-5 months
Reviewer Source

I am SATISFIED!!

5.0 last year

Comments: Great, so far. I am looking forward to to doing more business together.

Pros:

The pricing is very affordable for startups and is an incentive to get started. I also appreciate the assistance that I received during the walkthrough before launch and that I have "control" over the account, the account settings, account creativity, & account billing.

Cons:

What I liked least about Ueni is that this company is not based in the USA and I was skeptical about account & billing security.

UENI Response

last year

Hi there, Thank you for this excellent review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Best, UENI Team.

Lavalya
Owner in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Doesn't I never got to use the website matter just about the money

1.0 2 years ago

Comments: I had a new account and I told the company about it and they still sent it to a closed account and I have not received it now they want me hunt down the refund

Pros:

I never got to use the website nothing I had to call and I rarely got a call back but lots of emails about the money they wanted

Cons:

They were not fair with me and they kept part of my money

UENI Response

2 years ago

Hi Lavalya, We appreciate the feedback you provided regarding your recent experience with us. We want to start by confirming that the refund has been completed to the payment method originally used to make the purchase since refunds can only be sent back to the original payment method used in the initial charge as per our payment processor policy (Stripe). Please feel free to reach out to your bank or card provider directly for assistance in accessing your funds, using the reference number we gave you. Additionally, we understand that you had already claimed the domain feature, and we purchased it on your behalf. Therefore, we made a unique exception and refunded your full payment minus the cost of the domain. We will be happy to provide you with a code to transfer your domain outside of our servers as soon as the 60-day ICANN block has expired. We hope that this clarifies the situation for you, and we wish you all the best with your business moving forward. Kind regards, UENI

Kaleena
Business Owner in Canada
Cosmetics, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

UENI is great!!!

5.0 last year

Pros:

Helpful friendly staff that great problem solvers!

Cons:

The temporary browser glitches when editing.

UENI Response

last year

Hi Kaleena! Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We're here in case you need assistance. We're always happy to help you! All the best, The UENI team.

Keith
Artist in UK
Arts & Crafts, Self Employed
Used the Software for: 1+ year
Reviewer Source

My art website

5.0 last year

Comments: Excellent . Started with nothing, sent them lots of bits (pictures and text) and they produced the site.

Pros:

Love the supportive staff, especially [sensitive content hidden] who I spoke to today. Really great for someone who produces art not websites.

Cons:

Nothing, more than happy with Ueni's service.

UENI Response

last year

Hi Keith, Thank you for the great review! We're so happy you loved the website and we can't wait to see your business grow online. Please do not hesitate to contact us if you need assistance. Kind regards, UENI team

Brittany
License professional counselor in US
Mental Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Experience with all Experts! [sensitive content hidden]

4.0 12 months ago

Pros:

I enjoyed the professionalism of my initial one-on-one meeting, timely edits, and overall quality of my website. It's a great starter website for my business.

Cons:

The inability to customize a form with my limited package. I would have liked a more thorough description of the services provided.

UENI Response

12 months ago

Hi Brittany, Thank you for sharing your positive experience with us! Your feedback is greatly appreciated, and we're thrilled to have provided you with a great starter website for your business. If you have any further questions or need assistance, feel free to reach out to us anytime. Kind regards, UENI team

William
Psychic Medium in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Just starting out

5.0 last year

Pros:

Designing the site was fun and easy Thanks

Cons:

There are something that required online chat, but even that was great

UENI Response

last year

Hi William, Thank you very much for your feedback. We are glad to hear that you are happy with our service. Please do not hesitate to contact us if you need help. Kind regards, UENI

Trenna
Human Rights & Educational Advocacy Consultant in US
Education Management, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great Website & Excellent Customer Service

5.0 2 years ago

Pros:

Website was designed as requested and only required minor tweaks. Options to grow as my business grows are available. It is a user friendly platform. Customer Service Rep, [sensitive content hidden] , was so great! She was patient and helped answer or fix every question I had.

Cons:

Formatting is a bit restrictive and all tabs are not visible on the desktop or mobile devices.

UENI Response

2 years ago

Hi Trenna, Thanks for the awesome review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We're here for you anytime. Kind regards, UENI

Agy
Project Manager in UK
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Easy, simple, affordable 👌

5.0 last year

Pros:

Overall experience was really good, very professional customer care, video recorder on the first session was very useful, well thought idea

Cons:

I wish I could purchase services separately like google seo, or buy more templates, or payextra just for ine more email address. For someone like me, one person

UENI Response

last year

Hi Agy, Thanks for providing us with detailed feedback about our service. Your comments are very important to us. If you ever need further assistance, please don't hesitate to reach out. We're here to help. Kind regards, UENI team

Cherryl
Self employed in US
Professional Training & Coaching, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great value and terrific customer service

5.0 2 years ago

Comments: I hope to have more of an ease for customers to book and to understand the service I offer

Pros:

Once I understood how to use it, it's awesome!

Cons:

Nothing, it's my brain that sees things certain ways!

UENI Response

2 years ago

Hi Cherryl, Thank you so much for taking the time to leave an excellent rating. We appreciate your business and are available to help if you need anything! Best, UENI Team.

Veronica
owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Customer Support [sensitive content hidden]

5.0 last year

Comments: I am having editing issues which are promised to be fixed. So I am waiting for the process to take place and my site to be like I desire it to be.

Pros:

[sensitive content hidden] helped me in editing my website. She explained she did not have all the editing files available however, she would do what she could to make the needed changes. [sensitive content hidden] worked with me and provided exceptional customer service.

Cons:

I didn't like that I sent in the editing information several times and the edits were not made correctly. I have to wait 72 hours for changes to show which delays my website launch by three days.

Krista
CEO in US
Professional Training & Coaching, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

UENI review

4.0 last year

Pros:

Easy to work with thus far. I am still fairly new in the process.

Cons:

None so far. I'm still working through getting the site wher I need it to be.

UENI Response

last year

Hi Krista! Thank you so much for taking the time to leave us a 4-star rating - it's much appreciated! We're here in case you need assistance. We're always happy to help you! All the best, The UENI team.