Average Ratings
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Overall4,8 /5
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Ease of Use4,7 /5
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Customer Service4,8 /5
About Mint Service Desk
Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. ON PREMISE.
Learn more about Mint Service DeskShowing 10 reviews
Mohd azfar M.
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Overall Rating4 /5
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Ease of Use4 /5
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Features & Functionality3 /5
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Customer Support4 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/05/20
"Great new comer"
Pros: Ease of use. Chat oriented communication.
Cons: As the system is new, not all features available but current features already enough for helpdesk and asset management.
Vendor Response
by OPGK RZESZOW on 2020/05/29
Thank your for your review. We are working hard to improve our solution.
- Reviewer Source
- Reviewed on 2020/05/20
J f B.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/10/27
"Flexible, easy to use, a host of features at a reasonable implementation price"
Comments: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
Pros: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
Cons: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
- Reviewer Source
- Reviewed on 2020/10/27
Lukasz B.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/07/23
"Ease of use is the key"
Comments: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
Pros: I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
Cons: For our purposes everything is ok. It is great for ticket management.
Vendor Response
by OPGK RZESZOW on 2020/07/29
Dear Lukasz,
Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
- Reviewer Source
- Reviewed on 2020/07/23
Constance K.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/06/14
"Excellent"
Comments: Very professional and fantastic service
Pros: Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.
Cons: At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.
Vendor Response
by OPGK RZESZOW on 2019/06/17
Thank you for reviewing us. We are working hard to improve the overall onboarding experience.
- Reviewer Source
- Reviewed on 2019/06/14
Verified Reviewer
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/02/19
"I'm satisfied."
Comments: We provide support to our customers on daily basis.
Pros:
- fast
- easy to use once it's configured
- great support
Cons: - you need to know what you really want in order to configure the system in a right way
- Reviewer Source
- Reviewed on 2021/02/19
Verified Reviewer
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/05/28
"Great system"
Pros: It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Cons: I like everything is very helpful and easy
- Reviewer Source
- Reviewed on 2019/05/28
Maria fabiola G.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality4 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/10/20
"Very usefull"
Pros:
Its easy and intuitive To use . Friendly interfase
Without any doubts its a excellent sw option
Cons: Nothing to add at this moment .... thanks
- Reviewer Source
- Reviewed on 2020/10/20
Verified Reviewer
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support4 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/10/09
"Very good Asset Management tool"
Pros: I like that it has its own ticketing system integrated with it.
Cons: I wish they improve and modernize the user interface.
- Reviewer Source
- Reviewed on 2020/10/09
Rolando G.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/12/02
"Very good tool"
Comments: Very happy with the software and the service.
Pros: During our periods using it, it was very simple and organized software to cover our needs.
Cons: Some graphic designs of the interphase could be improved.
- Reviewer Source
- Reviewed on 2020/12/02
Nicholas M.
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Overall Rating4 /5
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Ease of Use3 /5
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Features & Functionality4 /5
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Customer Support5 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/02/15
"Great software"
Pros: Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.
Cons: Initially tough to figure out. There is a steep learning curve
- Reviewer Source
- Reviewed on 2020/02/15