Synder Reviews

Love this software

Comments: We've been using this app for 1.5 years and love it. It takes about 5 minutes to make an initial set up. No headache in the future. We're syncing all our Woocommerce orders with QB (both Stripe and PayPal payments). And support... It's so fast and efficient! A guy named [SENSITIVE CONTENT HIDDEN]
solved my issue in literally 2 minutes! I got the answer instantly. WOW!

Pros:

- fast set up - worth the price - easy to use - multiple settings - syncs both Stripe and PayPal - awesome support

Cons:

I haven't found any in 1.5 years. Maybe they should keep expanding and adding new services. However, it's an opportunity and not a con.

Great for reconciliation

Comments: While the initial setup was difficult, Vita really took the time to help me figure out a clever ways to sync my refunds the way that I wanted to. Now I am expecting it to be a breeze!

Pros:

Does what I need it to do with bank reconciliation and auto-categorization

Cons:

I though it would be a little easier to set up. It took a long time to figure out how to put refunds in a different category than just the same product sales category as the revenue goes into. This is due to our refunds category being set up as an income rather than expense category with a negative balance

Automatic billing is predatory with no notice and Synder refusing to refund anything a day after billing.

Comments: Very negative overall experience based on their predatory subscription model.

Pros:

Not unbearable to install. There is no phone support for the lower level accounts, only the premium ones.

Cons:

My account profile has my email address but Synder sent no notification before charging my card $500. A day after I noticed the charges, I reached out but they refused to refund any portion of the yearly charge even though I had no intention of using it at all.

Great Sync App and customer service

Pros:

Accurate transaction syncs. Great customer service. [SENSITIVE CONTENT HIDDEN] was of great help.

Cons:

The transfer app is a little on the expensive side.

Saved me hours !!

Comments: Importing current and historical transactions into Quickbooks

Pros:

The web interface is well done, easy to understand without watching videos or reading tutorials.

Cons:

It would be better for small businesses to be able to buy more Syncs from the lowest cost package. Business volume fluctuates monthly,

We love Synder!

Pros:

We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their support team is always available to answer questions. [sensitive content hidden] met with us recently due to a payment processor switch and quickly helped us set up everything just like it was before!

Cons:

Nothing so far, we are currently hoping that they expand to other platforms to fully automate everything!

Set it and forget it

Pros:

It's nice when you can have a software that runs in the background without having to manipulate and configure on a regular basis.

Cons:

There isn't anything I would improve on this software, it runs as it needs to.

Simple Time Saver

Comments: Importing/Posting Stripe activity into QBO for my client.

Pros:

The ease of setup. The fact you can import past transactions to save hours of time.

Cons:

I have not found anyting yet - just started using.

Needed to sync QBO and Stripe

Pros:

I chose to use business payments because it offered a simple way to record my stripe payments in QBO. I accept payment through docusign and did not want to manually enter each payment, especially during my busy season. Business Payments offers great value and is easy to use.

Cons:

I have not been able to figure out how to get the software to link to existing clients, so I do have some duplicate customers. Does not kill my productivity, so I am ok with it. will review when things slow down, as I am sure there is a solution.

Only app to use for Square transaction import into QBO

Pros:

By far the best app to use when transfering square transactions into QBO. It imports sales, sales tax, tips, customers profiles, ect for you!! The customer service is par none as well. [SENSITIVE CONTENT HIDDEN] was able to help me instantly with my questions today and guided me to a solution.

Cons:

The only thing I've found that I disliked about the app is the ability to transfer cash payments into another account other then the general account that it pulls all transactions into.

Big Time Saver

Comments: Customer support has changed since I started using Synder. For the longest time the chat was available and every issue I had was taken care of instantly. Any questions I had was very responsive and resolved within minutes. They have since shifted to email support for questions/issues. Response time is now a day for any questions which can be very frustrating.

Pros:

I need detailed transactions loaded to QB desktop - not daily summary. We track inventory for apparel and there are thousands of items. Most interfaces I found do only the summary. Synder gives me that detail and once setup correctly puts the transactions into the correct accounts on QB Desktop. Big time saver.

Cons:

My biggest complaint is not being able to data map the item name to a field in quickbooks. I need the variation on Square to map to the item name in QB Desktop. My background is technology - programming. The ability to map fields is already part of their functionality for setup - just not for this field. I have tried multiple times to explain but am not heard. I have to pay staff to go into every transaction and update the items. If this was fixed I would five start this software 100%!!

I recommend Synder for Stripe Transactions

Comments: I am happy with the service and the application

Pros:

Once setup it helps transfer Stripe raw transaction data into Quickbooks Desktop software. It saves me a lot of time.

Cons:

It took awhile to setup the app. However, I had great customer service from [SENSITIVE CONTENT HIDDEN]. She helped me quite a bit to get things working.

Nice product with a lot of functionality

Pros:

Unlike many who probably use this, we use Square POS for restaurants. The main feature we love is the ability to real-time import Square transactions. But what's really different, is how they handle each transaction. Along with Square for Restaurants, we also have a Square checking account. Unlike traditional use of merchant accounts (where your transaction is logged and then automatically transferred to your bank account), with this setup Square is both the settlement account and the first deposit account. Synder is the only company that actually executes and logs both transactions (the sale / settlement & then the transfer to the square internal "checking" account).

Cons:

Not really a Synder con, as so far none of them support this, but the lack of Square support for other Square transactions. Square now has checking & savings accounts, debit cards and loans. All of which are not sync'd by any of these types of software products (including Square's own).

Synder is easy and critical to my business

Comments: It has been great. It's smooth, easy, and consistent. Customer support has been great when I've had a question. [SENSITIVE CONTENT] was able to chat with me and answer all questions I had.

Pros:

Synder takes the work out of my accounting. All invoices paid are synched directly to my Quickbooks. It's smoother and I never have to worry. Before Synder, I was manually trying to keep track of everything. This makes it so easy.

Cons:

I have no complaints. Synder has been great with all needs

Intuit should be grateful this company exists

Comments: Compared to the desktop version, Quickbooks online is a hot mess. It is probably fabulous for a tiny business or individual entrepreneur. But our online educational non-profit is obviously far too complicated for their programmers. Our transactions are through PayPal, Square, and Stripe. With the online version of Quickbooks - you cannot get a good import from these major providers unless you purchase Synder. At least the programmers at Synder know how to get it done and get it done right. Every question I have asked has been immediately answered with the right information that I needed. The program itself works like a charm.

Pros:

As I told [SENSITIVE CONTENT HIDDEN] the last time I asked for his help importing PayPal and Stripe - This service is the only reason I'm not on tranquilizers while trying to work with Quickbooks online. The Synder app is logical, well thought out and works - in other words, everything that Quickbooks online is not.

Cons:

At the moment I'm so grateful it exists I cannot think of a con.

Bulletproof Sync Between Stripe & QBO

Pros:

Business Payments is basically set and forget. We've been using it for more than a year and we haven't had to touch it at all. All of our Stripe transactions are automatically imported into QBO just a few minutes after they happen.

Cons:

We don't have any dislikes. It does exactly what it's supposed to do.

Really great product

Comments: Love the app, works like a charm and makes my life so much easier. Their chat support is fantastic, Thanks again [SENSITIVE CONTENT HIDDEN] for your quick responses!

Pros:

Love the automatic Syncs and that you don't need to constantly check if it's working

Cons:

Nothing it's great.

Excellent Tool

Comments: Absolutely love the ease of use. I had my clients Stripe transactions into QuickBooks Online within minutes.

Pros:

I never even knew a such thing existed. I initially went back and forth between QuickBooks and my clients Stripe account. Once Business Payments was referred to me by a fellow bookkeeper I immediately downloaded it, and I will definitely keep using it for myself and other clients.

Cons:

When I initially downloaded this product for my client, I needed to sync a few months of transactions--exceeding the 50 transaction sync limit. The organization is so small that going forward the 50 transaction limit will suffice, however, just for my initial setup I would have liked to be given a little more. Perhaps a first time user bonus?

[SENSITIVE CONTENT HIDDEN] makes this app a pleasure

Comments: Excellent experience

Pros:

I was having a very hard time and was going to give up. [SENSITIVE CONTENT HIDDEN] helped me to get the app working and now I am so happy I stuck with it. It is a great app. Once set up is easy to use.

Cons:

I had trouble with set up. It was not clear how to link multi currency accounts.

Synder Support Rocks

Comments: Fantastic

Pros:

I have had such an awesome experience with Synder saving me tons of time on data entry and what makes it really a super smooth experience is that the support team is RIGHT THERE when you need them. They are so great to deal with. Today, I had an issue that I needed support with and [SENSITIVE CONTENT HIDDEN] walked me through it in 2 minutes instead of having to spend forever on hold. It was awesome. These guys rock at what they do and are dedicated to excellent service. I highly recommend them.

Cons:

It is a little confusing for me at times.

Synder - Great efficient Product

Comments: Great, keep up the great work.

Pros:

It's easy to use with great support. Website is easy to fololow.

Cons:

Nothing to dislike, works very well. Easy to use.

Synder Works Great

Comments: I'm so glad I stumbled upon this wonderful application. Synder has helped me in a transition period while trying to find a new bookkeeper. Since I'm not so skilled at this, I was especially appreciative of Yar's kind support to help me through the sign-up process. Everything works smoothly, and they are very responsive!

Pros:

Sync worked immediately and connected with my Quickbooks without issues. Support staff was very responsive and kind.

Cons:

You have to manage the total number of syncs per month and this may involve workarounds if you're importing past transactions.

Simple and easy to connect with QBOnline

Comments: I used to have to create journal entries and add fees separate from the transaction and note everything correctly. This does it seamlessly and interfaces with QBOnline easily.

Pros:

Helps me to simplify the reconciliation process on QBOnline by streamlining transactions from different payment options.

Cons:

So far, the only thing that has confused me is the website is b-payments.com, but the customer support comes from cloudbusinessltd.com, so it can misdirect a new user. Otherwise, once it is set up, there are no hang-ups.

Useful app, great service

Comments: Good product with outstandingly responsive customer service. [SENSITIVE CONTENT HIDDEN] and the customer service team are always very fast time to respond and extremely helpful. In this day and age do not discount the value of being able to communicate with a real human person.

Pros:

Very easy to set up and use, easy to see and choose which transactions to sync, how to integrate with chart of accounts, etc

Cons:

The only issue I have with the software is with classes in Quickbooks. If you are using classes in Quickbooks it can be difficult to sync to the correct class. Easy workaround is to sync in batches, change the class in between. Not a major issue even for large volumes.

Business Payments Review

Comments: Well, I believe that the main tip is to try to sync just 1 txn, for a vivid picture. After that, I can turn it into the autosync mode and gets my transactions into the QBO company.

Pros:

That application is a great automatic tool for my current money flow. It's simple to use because of an intuitive interface.

Cons:

Despite the fairly large number of settings, the automatic default settings on initial setup are working correctly, after the sync my accounts stay balanced.