--- description: Learn more about HubSpot Service Hub price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.co.za/software/182476/hubspot-service-hub Page: 1 / 9\ Next: [Next page](https://www.capterra.co.za/software/182476/hubspot-service-hub?page=2) > Scale support and keep customers longer. Service Hub runs your help desk and customer agent on HubSpot Smart CRM. > > Verdict: Rated **4.4/5** by 193 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HubSpot Service Hub? Built for customer support and success teams looking to delight customers, scale service, and work from one connected view of each customer. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 193 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$15,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $15 per seat per month. Service Hub Professional starts at $100 per seat per month. Service Hub Enterprise starts at $150 per seat per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore and 5 more ## Features - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Alerts/Escalation - Analytics - Automated Routing - Autoresponders - CRM - Chat/Messaging - Chatbot - Collaboration Tools - Contact Management - Customer Database - Customer Engagement - Customer Support - Dashboard - Data Import/Export - Document Storage - Email Management - Feedback Management - Geotargeting - Health Score - Inbox Management - Interaction Tracking - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - NPS of Customers - Offline Form - Onboarding - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Ticket Management - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Workflow Management ... and 4 more features ## Integrations (97 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 82 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) - [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software) - [Knowledge Management Software](https://www.capterra.co.za/directory/30094/knowledge-management/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18833 reviews) 2. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4116 reviews) 3. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1729 reviews) 4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1788 reviews) 5. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Cons**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 May 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Cons**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "Outstanding Customer Service Platform That Improves Efficiency and Customer Experience" — 5.0/5 > **Nigel** | *17 September 2026* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: HubSpot Service Hub provides an intuitive and user-friendly platform that makes it easy to manage customer interactions, support tickets, and communications in one centralized location. The ticket management system is well organized, automation features reduce manual work, and the reporting tools provide valuable insights into service performance. The integration with other HubSpot products creates a seamless workflow across customer service, sales, and marketing teams. Customer support resources and training materials are also comprehensive and easy to access. > > **Cons**: Some advanced features and customizations can become costly as your organization grows. Reporting capabilities are strong, but certain specialized reports may require additional configuration. There can also be a learning curve when implementing more complex automations or workflows. > > My overall experience with HubSpot Service Hub has been very positive. The platform has helped improve efficiency, track customer interactions more effectively, and streamline support processes. Its ease of use allows team members to become productive quickly, while the automation and reporting tools help management monitor performance and identify opportunities for improvement. The system is reliable, scalable, and well suited for organizations seeking to enhance customer service delivery and provide a better customer experience. ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 April 2025* | Medical Devices | Recommendation rating: 2.0/10 > > **Pros**: Nothing\! it was not user friendly at all. > > **Cons**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "HubSpot Service Hub: Great for Onboarding, Pricey for Light Users" — 4.0/5 > **Estrella** | *28 July 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It centralizes our onboarding playbooks, slide decks, and client tracking in one place. Having our ticket management and customer data connected directly to our CRM makes handoffs smooth and gives us a clear view of task progress. > > **Cons**: The pricing feels high for lightweight internal users. The live chat setup and customer support ticket resolutions can be slow, while navigating security permissions and workspace settings feels unnecessarily complex for quick check-ins. > > Over 2 years, it’s been a solid hub for client onboarding slides, task management, and tracking overall customer health. While support and chat workflows can lag, it offers good value for money by aligning client data in one platform. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.za/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data