Zoho Assist Reviews

I did'nt expect

Comments: I sell a civil engineering program and I've never had problems with it in the remote computer.
My clients are very satisfied with the support service I provide them

Pros:

To connect with the customer has, not one but very much ways and all are very easy. Never I disconnect to the customer It's very quick The support team is my God. They're there when the should be there One day I explained I had to copy the files in my ftp to download them after from the pc of my customer... They realized it didn't make much sense to charge for "file transfers" and put it on the "standard" purchase. I had a problem with my screen in 4K resolution and the next day they fixed it.

Cons:

The keys are a problem. When I push the <ESC> key the window which has the remote screen change its size... (only in maximized mode)...

Amazing tech cant go wrong with this!

Comments: Great new remote application that will make assisting clients a breeze

Pros:

Ease of use, user friendly on tech and client side

Cons:

No cons so far, will still test it out a bit more, but extremely happy so far

View good about zoho books at a first operation.

Comments: Yet to understand all the features of the product.

Pros:

User friendly, easy to understand process, good basic features.

Cons:

Need item code fields, Need multiple currency option.

Zoho Review after 30days of use.

Pros:

Zoho remote assist is very fast to connet even the remote computer is running with slow bandwith. In addition, the file transfer feature of Zoho is reliable with no transfer failures between computers. The oline and downtime feature under the admin center is highly required by any IT support person.

Cons:

1_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers. 2_Another challenge, some computers ask for further admin approval from remote computer even the agent tool has been deployed. 3)The zoho assist app launches very slowly.

Alternatives Considered: AnyDesk

Reasons for Choosing Zoho Assist: Agent deployment by Zoho is much easy compared to the other products. In addition, Zoho prices are way better.

Switched From: TeamViewer Remote

Reasons for Switching to Zoho Assist: Zoho gives interface is able to provide an audit log of connections which the alternative doesn't give.

Zoho Assist Review

Pros:

Tracking time, History, connection with third party programs

Cons:

i dont think we have any cons for zoho assist. Maybe the price per technician

ZOHO Assist is going to be indispensable when it is perfect

Comments: Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Pros:

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Cons:

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Alternatives Considered: AnyDesk

Reasons for Choosing Zoho Assist: The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Switched From: TeamViewer Remote

Reasons for Switching to Zoho Assist: The integration with the ZOHO One products was the main contributing factor.

Great value for money and most all the features that you would need.

Comments: Very positive. We moved from LogMeIn rescue as this had the android and Apples support for a fraction of the cost (just over 1/4).

Pros:

Has all of the features that remote support might require (including phone support) for a fraction of the price of others. Rebranding was simple too.

Cons:

The page that appears after you launch a session which stays active after it launches Zoho assist app. Also I am unable to set the users name/company in advance, when starting a remote session

Zoho assist

Comments: Overall, Zoho Assist offers a solid remote support solution with a good balance of features, security, and affordability. The platform is easy to set up and use, especially for businesses that need cross-platform support (Windows, Mac, Linux, etc.). Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients. The security features, like end-to-end encryption and two-factor authentication, provide peace of mind when dealing with sensitive data. However, while the service is reliable, some aspects, such as the user interface and the limited features on lower-tier plans, could use improvement. Additionally, connectivity issues can arise in certain situations, and integrations outside the Zoho ecosystem are somewhat limited. In summary, Zoho Assist is a strong choice for remote support needs, particularly for small to medium businesses, but it could benefit from a more refined UI and faster customer support.

Pros:

What I like most about Zoho Assist is its user-friendliness and versatility. It offers cross-platform support (Windows, Mac, Linux, Android, iOS), strong security features (end-to-end encryption, two-factor authentication), and unattended access for remote support. It also includes session recording, detailed reporting, and customization options for branding. Plus, it’s affordable for businesses of all sizes.

Cons:

Limited features on lower plans – Advanced options like file transfer and unattended access are restricted to higher-tier plans. Cluttered UI – The interface can feel unintuitive and overwhelming at times. Occasional connectivity issues – Some users experience lag or disruptions during remote sessions. Integration limitations – It works best with other Zoho products but has fewer integrations with third-party tools. Slow customer support – Response times can be slower than expected, especially for urgent issues.

Best For the price

Comments: As not an A.I. it works great, and I have used for atleast 3 years

Pros:

best for the price I could find, prices are great and the service just works

Cons:

nothing stands out except for I've been trying to remote print and can't get it working

Awesome Software

Comments: It's a very friendly software. Better than team viewer.

Pros:

Security, User Experience, Interface, and Price

Cons:

Limited number of unattended servers. Very low.

Zoho Assist Is A Great Replacement for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue

Comments: It has been great. I had heard of them previously but never paid much attention to them. But they have a SHOCKINGLY comprehensive product offering between Zoho and ManageEngine. Working with [SENSITIVE CONTENT HIDDEN] has been a delight. He communicates very clearly and he delivers on his promises. In fact, that whole team has gone out of their way to help me understand the product and the feature pipeline. I trust this company.

Pros:

I find the company behind the software to be the best thing about it. Specific to the software, I find the the Remote access and Unattended Access software to be a solid all purpose offering. But after many years of sudden price hikes and random product changes at LogMeIn ... I have learned that good software means nothing when the company behind it isn't a reliable partner. Zoho is a company that is more focused on the customer than the shareholders. And that's the kinda company that makes a good partner. Consider then company you're getting into business with ... that's at least as important as the product features.

Cons:

My only two concerns were them being available during West Coast business hours and the lack of the ability to store computer login credentials (which will be coming soon in the next update) so I don't have to remember hundreds of complex passwords when the remote computer is locked

Alternatives Considered: ConnectWise ScreenConnect, Splashtop, Kaseya VSA and Pulseway

Reasons for Choosing Zoho Assist: LogMeIn raised their prices ... again. And they changed the structure of their product offering ... again. I can not build a business if the products I rely upon are constantly undergoing major price increases and feature changes. Plus the folks a LogMeIn are very adversarial. You know what I mean if you've ever been a LogMeIn customer and if not, hopefully you never learn.

Switched From: LogMeIn Central

Reasons for Switching to Zoho Assist: Zoho offered MUCH better support for the iPhone in combination with better pricing. A lot of my work is done from my mobile device. I also prefer the no frills one-click quick access to the key features.

Best remote support software so far.

Comments: Overall ease of walking a customer (especially the elderly) to be able to not only connect in the first place, but also complete security checks has been a breeze. We've been able to connect to devices that other techs using other tools have not been able to get a connection to.

Pros:

Far reaching compatibility with devices, both on the tech end and the customer's end. Really easy to set up connections as well.

Cons:

Not really a whole lot of cons. Would say graphics if I had to choose something but they have definately made improvements in the recent updates.

Alternatives Considered: TeamViewer Remote

Reasons for Choosing Zoho Assist: Needed to be able to support additional device types without having to go through a complicated set up each time we needed to make a connection.

Switched From: AeroAdmin

Reasons for Switching to Zoho Assist: Ease of use, reputation, and cost. Being able to use the trial sealed the deal as it seamlessly integrated to our support environment.

Zoho is ahead of the pack

Comments: This has been one of the best experiences I have come across in my 20+ years in this field. Everything from the deployment to the use of Zoho has been so easy and fluid that I haven't come across a single thing that I can complain about. I have been contacted by the company at various intervals to make sure that I don't need any assistance, and the one time that I did have a question, they were very quick to respond, and I mean within minutes of clicking the send button on the email. I was so impressed with their quick response time that I immediately called a colleague and told him about Zoho and he has assured me that he will be switching over when his current contract is up. All in all, this is a wonderful product and I highly recommend it to anyone that I know!

Pros:

What did I like most about Zoho? The better question is, what didn't I like about Zoho? And the easy answer to that is...there honestly isn't anything that I use in this software that I do not like!!!

Cons:

I can honestly say that I have not found any aspect of this software lacking in my needs. Everything is easy to use and if you find something that you are having difficulty with, there are plenty of videos and tutorials as well as clinics that you can attend online.

Alternatives Considered: RemotePC, TeamViewer Remote and GoTo Resolve

Reasons for Choosing Zoho Assist: TeamViewer just didn't have all of the options that I needed. And those that it did, were not as easy to use and required user input from the other terminal unless you went with the fully upgraded package which took it out of the running because of the high cost.

Switched From: TeamViewer Remote

Reasons for Switching to Zoho Assist: Price and ease of use were the main reasons that I chose Zoho over the others. I might look again after my first year on Zoho, but honestly, at this point there is no reason for me to even look!

Hands Down the Best!

Comments: Zoho Assist helps us maintain our current monthly support clients as well as respond to new support calls because of its easy email/link to remote sessions.

Pros:

The ability to use it from a Desktop App to a mobile device was a very important feature. It is very easy to use and very reliable.

Cons:

Not much. It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen. It would be nice to group computers into folders or sections to manage multiple companies. But if you are if you are running under 75 computers unattended, the search feature makes finding your computer very easy.

Alternatives Considered: TeamViewer Remote

Reasons for Choosing Zoho Assist: Logmein kept raising its prices each year without offering any additional value. When we compared what Zoho offered for a fraction of the cost, the decision to switch was a no-brainer

Switched From: LogMeIn Central

Reasons for Switching to Zoho Assist: Zoho was just so easy to use and deploy. A critical feature was the ability to deploy to a new client over the phone or in an email without lots of instruction. Newer Mac users need a little guidance to get through the permission, but once that is done, it is done for good. Connecting to Windows devices could not be simpler.

How to not break the bank with remote assistance.

Comments: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Pros:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Cons:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Alternatives Considered: TeamViewer Remote, AnyDesk and BeyondTrust Remote Support

Reasons for Choosing Zoho Assist: Cost and frustrating issues from support.

Switched From: LogMeIn Pro

Reasons for Switching to Zoho Assist: The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

Impressed with the tool

Comments: One of the most impressive aspects of Zoho Assist is its quick implementation. It takes only a few minutes to get it up and running. The installation process is streamlined as we used Intune to push it out to all devices. This rapid deployment means that our business can start benefiting from remote support capabilities without any significant downtime or disruption from moving away from Teamviewer.

Pros:

Sessions are stable, with minimal lag, ensuring that support tasks can be carried out efficiently. We liked the ability to file transfer, screen sharing, and chat, which enhance the overall support experience. Especially when users are having issues with Teams etc where the normal modes of communication don't work.

Cons:

Occasionally we don't get a connection to the end user first time. This is usually due to the device needing a reboot.

Alternatives Considered: ConnectWise ScreenConnect

Reasons for Choosing Zoho Assist: ZA was substantially cheaper than Teamviewer, whilst also adding a lot of extra features and quality of life improvements.

Switched From: TeamViewer Remote

Is Zoho Assist

Pros:

The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

Cons:

One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

Alternatives Considered: GoTo Meeting

Reasons for Choosing Zoho Assist: LogMeIn forced a premium suite that was not needed and hiked the price up by double.

Switched From: LogMeIn Pro

Reasons for Switching to Zoho Assist: Previous history with ManageEngine products like Desktop Central. Also because it is a cost effective solution.

Best intermediate software

Comments: MSP using Zoho for customers who don't need full managed services. T and M customers

Pros:

Remote access on any machine relatively easy to use. Pricing was in line with other tiered remote access platforms and much cheaper than previous models

Cons:

The loading process can be challenging compared to upper tiered softwares but the pricing and use have made Zoho our choice. The new pop ups during silent install were challenging versus previous installation methods but was worked out.

Alternatives Considered: TeamViewer Remote, SolarWinds Service Desk, Kaseya VSA and AnyDesk

Reasons for Choosing Zoho Assist: Pricing and Zoho is a better product

Switched From: GoTo Meeting

Reasons for Switching to Zoho Assist: Pricing and functionality were better with Zoho

Simple interface, works as it supposed to

Pros:

I have used other remote support software to be able to login and assist my team with computer issues or to see real time what is going on with an issue my team is working on. Zoho Assist is simple and straight forward and has the tools needed for me to assist and resolve issues that have come up. from pricing to support Zoho has been a favorite of the company for many years.

Cons:

Not much about Zoho assist that we do not like. Sometimes the login can be a hassle because of user error but otherwise it works as advertised.

Alternatives Considered: TeamViewer Remote and LogMeIn

Switched From: TeamViewer Remote

Reasons for Switching to Zoho Assist: Straightforward software, pricing and support

Value for money

Comments: Before trying out Zoho Assist, i was using another product until one fine day some critical problem on their server knocked it out for a few hours.
i have used Zoho Assist for a few days now and it feels almost like it is not there. This is really difficult to achieve for most of the in-your-face software packages available in the market. Once you connect to a remote client, it is as if you are working on your own computer. This is the perfect remote assistance software.

Pros:

* browser-based entirely. you don't have to install another software to provide assistance. * Super smooth connectivity * easy on pockets * translates keys-strokes between platforms (i use it from my linux to connect to a remote Mac, and i don't have to bother about translating my, for example, CTRL + S to CMD + S to save my files. * does not bother with constant ads or purchase requests

Cons:

Cons are a little difficult to find. If i have to be really picky, i would probably say it is the default graphics quality of the remote client that is streamed. But then, remote desktop/assistance is not supposed to be used for multimedia entertainment. And again, it is configurable in the settings, so it is not a bother.

Zoho Assist review

Comments: Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.

Pros:

I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.

Cons:

While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is occasional connectivity issues when attempting to establish remote connections with users. While these issues are rare, they can be frustrating when they occur, particularly when we are trying to resolve urgent support requests.Overall, while these issues are relatively minor, they can be frustrating at times. However, we have found that Zoho Support has been responsive in addressing these issues when they arise, which has helped to mitigate their impact.

A "No Fuss" Solution To Our Remote Needs

Comments: I have been in consulting for over 30 years and have almost always worked on the technical side of supporting customers. In my years of doing this kind of work I have had to rely on many different types of remote connections. Zoho Assist is by far the easiest and most reliable connection method I have used, all while still being secure.

Pros:

Working in a consulting practice that consistently needs access to customer systems requires remote access software that is secure, uncomplicated and just works. We have subscriptions to other remote software for those few cases where the customers have a required method of access but Zoho Assist is the primary go-to product for our systems engineer group. In the past, we often had to manage multiple VPN connections with multiple profiles to be able to access the systems we help maintain. That is not an ideal solution since there are issues with some VPN installations being incompatible with other VPN software and just the length of time it takes to port all those connections to a new machine when you upgrade hardware. While we do still use VPN connections for some customers, most times we can use Zoho Assist as an alternative. The interface for Zoho Assist is uncomplicated and easy to navigate both for the person initiating the remote session and the end user enabling the remote access. The unattended access is just as simple with a very easy deployment link working for most of the system we need to access. There are other products with more features on the market but we have found that we seldom use the additional features and the price point for those "bells and whistles" tend to be much higher than what we pay for Zoho Assist.

Cons:

I have no real complaints about Zoho Assist. It is a solution that is simple to use and the price point for the feature set you get is very reasonable.

Affordable and functional

Comments: Positive. Easy, affordable deployment to customers

Pros:

Easy deployment, easy access. It’s cheaper than competing products, but manages to get the job done

Cons:

iOS client can be buggy and refuse to accept keystrokes. Sometimes takes longer for the host to start than competing products.

Alternatives Considered: ConnectWise ScreenConnect and LogMeIn

Reasons for Choosing Zoho Assist: Price

Switched From: LogMeIn

Reasons for Switching to Zoho Assist: Price

Zoho Remote Assist Saves Money, Protects Profits and Ensures our Organization is setup for Success!

Pros:

Zoho Assist is by far the best remote assistance solution that our team has used within our service territory. The ability to easily support our customers remotely and securely is paramount in our industry. The ability to remote assist across multiple devices and platforms including iOS and Android devices is a must have. The advanced tasks that allow for remote reboot while staying connected to the customers device, and more, saves time and works flawlessly. The brand specific communications that supports our corporate communications plan enables our organization to provide a consistent, seamless experience.

Cons:

This has been the best tool we have used in our effort to support our customers. While there may be future enhancements that we may wish to be researched, at this point, this Zoho Assist solution sets our team up for success.

Alternatives Considered: TeamViewer Remote and GoTo Resolve

Reasons for Choosing Zoho Assist: Better application interface

Great Service Over All!!

Pros:

I enjoy the custom branding and ease of use on the desktop version of this app. Unattended access is fantastic, and managing techs is easy. Getting reports of who, when and PC name being accessed is great for logging and tracking time.

Cons:

Missing features are mostly in the mobile version of this app. It is buggy when it comes to screen refreshing and causing mouse to reset to center screen. Switching between monitors on remote PC can be easier to utilize as well.

Alternatives Considered: ConnectWise ScreenConnect, TeamViewer Remote, Freshdesk and GoTo Meeting

Reasons for Choosing Zoho Assist: Teamviewer was too expensive

Switched From: TeamViewer Remote