---
description: Learn more about Smith.ai price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Smith.ai Price, Reviews & Features - Capterra South Africa 2026
---

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# Smith.ai

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> Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for businesses of all sizes.
> 
> Verdict: Rated **4.8/5** by 29 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Smith.ai?

Smith.ai is most useful for growing businesses who need help answering calls. 24/7 AI Receptionist and professional human agents capture, screen, \& book leads to convert new clients\!

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 29 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smith.ai
- **Location**: Palo Alto, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$95,00
- **Pricing model**: Flat Rate
- **Pricing Details**: Starter: $95 per month for 50 calls, $2/40 per additional call.
Basic: $270 per month for 150 calls, $2.30 per additional call.
Pro: $800 per month for 500 calls, $2.10 per additional call.
Enterprise: Custom - Contact for pricing
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, Spanish
- **Available Countries**: Canada, Mexico, United States

## Features

- AI Copilot
- AI/Machine Learning
- Alerts/Escalation
- Automated Responses
- Autoresponders
- CRM
- Campaign Management
- Chat/Messaging
- Chatbot
- Contact Management
- Content Management
- Conversation Intelligence
- Customer History
- Customer Support
- Customizable Branding
- Data Import/Export
- Data Security
- Geotargeting
- Human Handover
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Notifications
- Lead Qualification
- Lead Segmentation
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Offline Form
- Online Forms
- Personalization
- Pipeline Management
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Speech Recognition
- Task Automation
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

... and 3 more features

## Integrations (68 total)

- 800.com
- 8am LawPay
- AccuLynx
- Actionstep
- Acuity Scheduling
- Agile CRM
- Airtable
- AppointmentCore
- Appointy
- Apptoto
- Calendly
- CallRail
- Capsule
- Clio
- Confido Legal

... and 53 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Conversational Marketing Platforms](https://www.capterra.co.za/directory/31562/conversational-marketing-platform/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [Lead Generation Software](https://www.capterra.co.za/directory/30963/lead-generation/software)

## Alternatives

1. [Tidio](https://www.capterra.co.za/software/144040/tidio-chat) — 4.7/5 (590 reviews)
2. [Thryv](https://www.capterra.co.za/software/156926/thryv) — 4.2/5 (505 reviews)
3. [Agile CRM](https://www.capterra.co.za/software/135148/agile-crm) — 4.1/5 (524 reviews)
4. [Serviceform](https://www.capterra.co.za/software/173576/serviceform) — 4.6/5 (30 reviews)
5. [Velaro](https://www.capterra.co.za/software/116972/velaro) — 3.9/5 (9 reviews)

## Reviews

### "Smith Ai for Law Firm" — 5.0/5

> **Ramon** | *11 February 2023* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Being able to use phone reps to accurately receive message on our behalf.
> 
> **Cons**: Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.
> 
> Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each.  But this is rare, usually the reps are great at gathering accurate information when we get incoming calls.

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### "Great support and easy setup" — 5.0/5

> **Kyle** | *11 May 2020* | Legal Services | Recommendation rating: 9.0/10
> 
> **Pros**: Setup was incredibly easy and the support to help do so was top notch.
> 
> **Cons**: There's no way to have local staff ran the chat box, only remote receptionists and bots.

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### "I prefer a consistent person to answer the phone" — 4.0/5

> **Juanita** | *25 April 2022* | Legal Services | Recommendation rating: 6.0/10
> 
> **Pros**: I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.
> 
> **Cons**: I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.
> 
> I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.

-----

### "Avoid Smith.Ai" — 1.0/5

> **Chad** | *02 October 2023* | Construction | Recommendation rating: 0.0/10
> 
> **Pros**: I cant think of any positive experience. We used them as a last resort because the service was so terrible.
> 
> **Cons**: Dealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date.

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### "Outstanding Option for CX Help" — 5.0/5

> **RJ** | *17 February 2021* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights \& weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.
> 
> **Cons**: It took some time to set up the Q\&A portion initially, but it was well worth it.
> 
> The team has been helpful, responsive, and has helped with everything along the way.

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## Links

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## This page is available in the following languages

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| en-AU | <https://www.capterra.com.au/software/181278/smith-ai-live-website-chat> |
| en-CA | <https://www.capterra.ca/software/181278/smith-ai-live-website-chat> |
| en-GB | <https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat> |
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| fr | <https://www.capterra.fr/software/181278/smith-ai-live-website-chat> |
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