--- description: Learn more about JivoChat price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JivoChat Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [JivoChat](/software/178227/jivochat) # JivoChat Canonical: https://www.capterra.co.za/software/178227/jivochat Page: 1 / 5\ Next: [Next page](https://www.capterra.co.za/software/178227/jivochat?page=2) > Live Chat \& Business Messenger with omnichannel features: Calls, Live Chat, Instagram, WhatsApp, Integrations and more. All in one app. > > Verdict: Rated **4.6/5** by 105 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JivoChat? Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 105 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Jivosite - **Location**: San Jose, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$19,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $19 per agent per month, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian - **Available Countries**: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Czechia, Germany, India, Japan, Kenya, Mexico, Netherlands, Peru, Portugal, Russia, Türkiye, Ukraine, United Kingdom and 3 more ## Features - Activity Dashboard - Alerts/Notifications - Audio/Video Conferencing - Automatic Call Distribution - Autoresponders - CRM - Call Monitoring - Call Recording - Call Routing - Call Transfer - Chat/Messaging - Contact Management - Customer History - Customizable Branding - File Sharing - Geotargeting - IVR - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Ring Groups - SIP Trunking - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management ## Integrations (27 total) - Adobe Commerce - BigCommerce - Bitrix24 - Brevo - Drupal - Ecwid - Freshdesk - Google Analytics 360 - HubSpot CRM - Instagram - Jira - Joomla - Kommo - Mailchimp - Meta for Business ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software) - [Cloud Communication Platform](https://www.capterra.co.za/directory/31362/cloud-communication-platform/software) - [Cloud PBX Software](https://www.capterra.co.za/directory/31102/cloud-pbx/software) ## Alternatives 1. [Slack](https://www.capterra.co.za/software/135003/slack) — 4.7/5 (24046 reviews) 2. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.capterra.co.za/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Jivo is a great solution for simple problems" — 3.0/5 > **Sam** | *05 August 2025* | Consumer Goods | Recommendation rating: 6.0/10 > > **Pros**: Simplicity - Jivo chat is easy to use, and easy to train reps to use. No frills, all function, low price\! > > **Cons**: Simplicity - Jivo's biggest strength is also their biggest weakness. Not very customizable, less features than other modern chat providers, less integrations, etc. Great for a small team, not as scalable as other solutions. > > I inherited Jivo chat when I took over as Customer Service Manager. The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS. Clean interface, saves answers you've typed before as auto-fill for future replies, not pushy trying to get you to upgrade\! ----- ### "Agent connection center" — 4.0/5 > **Chad** | *08 January 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: JivoChat is easy to connect to WordPress websites and easy to setup and add on phone number/ WhatsApp number for easy communication. > > **Cons**: JivoChat sends very many notifications and alert. ----- ### "Very easy and helpful in terms of use" — 5.0/5 > **Arup** | *26 May 2024* | Warehousing | Recommendation rating: 8.0/10 > > **Pros**: Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful. > > **Cons**: I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying. ----- ### "Forget about Chatbots, JivoChat is the real deal" — 5.0/5 > **Laszlo Leonardo** | *04 February 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here\!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it\! > > **Cons**: Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software. > > Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed. ----- ### "Everything is above average." — 4.0/5 > **Tsuji** | *11 February 2020* | Retail | Recommendation rating: 8.0/10 > > **Pros**: JivoChat has all the average features available in a single plan. > > **Cons**: No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.za/software/178227/jivochat?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/178227/jivochat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data