---
description: Learn more about ServiceGuru Kiosk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceGuru Kiosk Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Kiosk Software](/directory/30218/kiosk/software) > [ServiceGuru Kiosk](/software/177603/serviceguru-rating-kiosk)

# ServiceGuru Kiosk

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> Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews.
> 
> Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ServiceGuru Kiosk?

The ServiceGuru kiosk works anywhere you physically serve customers. Restaurants, hotels, retail, medical practices and service-based businesses.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 7 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceGuru
- **Location**: Scottsdale, US
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$129,00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Pricing is available on a monthly subscription.

Standard plan: $129/month (or $99/month when billed annually)

Growth plan: $169/month (or $149/month when billed annually)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Complaint Monitoring
- Customer Activity Tracking
- Customer Profiles
- Customer Segmentation
- Customizable Forms
- Dashboard
- Feedback Management
- Negative Feedback Management
- Reporting/Analytics
- Response Management
- Review Notification
- Review Request
- Sentiment Analysis
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Touch Screen
- Trend Analysis
- Usage Tracking/Analytics
- Virtual Keyboard
- Wireless Internet Access Control

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Kiosk Software](https://www.capterra.co.za/directory/30218/kiosk/software)

## Related Categories

- [Kiosk Software](https://www.capterra.co.za/directory/30218/kiosk/software)
- [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software)
- [Customer Loyalty Software](https://www.capterra.co.za/directory/10031/customer-loyalty/software)
- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)

## Alternatives

1. [Weave](https://www.capterra.co.za/software/141842/weave) — 4.3/5 (668 reviews)
2. [Birdeye](https://www.capterra.co.za/software/152997/birdeye) — 4.7/5 (702 reviews)
3. [ReviewInc](https://www.capterra.co.za/software/141023/reviewinc) — 4.8/5 (35 reviews)
4. [Trustpilot](https://www.capterra.co.za/software/169618/trustpilot) — 4.5/5 (1202 reviews)
5. [Survicate](https://www.capterra.co.za/software/132914/survicate) — 4.6/5 (99 reviews)

## Reviews

### "Great tool for measuring and improving customer service" — 5.0/5

> **Verified Reviewer** | *01 February 2019* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.
> 
> **Cons**: Improved reporting would be nice but I know they are working on enhancements.

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### "A must-have for customer facing companies" — 5.0/5

> **Shel** | *28 February 2019* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.
> 
> **Cons**: That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?
> 
> It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

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### "Service Guru - Great for a different point of view" — 4.0/5

> **Johnny** | *01 February 2019* | Restaurants | Recommendation rating: 9.0/10
> 
> **Pros**: The immediate feedback and the quantity of reviews coming from customers dining in.
> 
> **Cons**: Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.
> 
> Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come\!

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### "SG review" — 5.0/5

> **Stephanie** | *30 January 2019* | Sports | Recommendation rating: 10.0/10
> 
> **Pros**: The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.
> 
> **Cons**: I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.
> 
> This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

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### "Love working with ServiceGuru" — 5.0/5

> **Lauren** | *04 March 2019* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I really like how user friendly the software is and how easy it is for our patients to use while checking out. The process is very fast and efficient while gathering great data about our patient experience in our offices.
> 
> **Cons**: So far I have not experienced any negatives with ServiceGuru.
> 
> Right now we are focusing on how our patients feel they were greeted when they walk in and we're also gathering information on patient wait times as well.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/177603/serviceguru-rating-kiosk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/177603/ServiceGuru-Rating-Kiosk/> |
| en-AE | <https://www.capterra.ae/software/177603/serviceguru-rating-kiosk> |
| en-AU | <https://www.capterra.com.au/software/177603/serviceguru-rating-kiosk> |
| en-CA | <https://www.capterra.ca/software/177603/serviceguru-rating-kiosk> |
| en-GB | <https://www.capterra.co.uk/software/177603/serviceguru-rating-kiosk> |
| en-IE | <https://www.capterra.ie/software/177603/serviceguru-rating-kiosk> |
| en-IL | <https://www.capterra.co.il/software/177603/serviceguru-rating-kiosk> |
| en-IN | <https://www.capterra.in/software/177603/serviceguru-rating-kiosk> |
| en-NZ | <https://www.capterra.co.nz/software/177603/serviceguru-rating-kiosk> |
| en-SG | <https://www.capterra.com.sg/software/177603/serviceguru-rating-kiosk> |
| en-ZA | <https://www.capterra.co.za/software/177603/serviceguru-rating-kiosk> |

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