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  • Ease of Use
  • Customer Service

About Ameyo FusionCX

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution

Learn more about Ameyo FusionCX

Showing 11 reviews

Adil N.
Operations Manager in Kuwait
Retail, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Best CX Experience - All in One Solution

5 last year

Pros:

All features , single window 360 degrees Customer Experience , ticketing , omni channel

Cons:

IVR should be easy to configure by customer IT team

Sachin T.
Business Analyst in India
Automotive, 501-1 000 Employees
Used the Software for: 1-5 months
Reviewer Source

Agents Response on Calls Quality and Connectivity

3 last year

Pros:

The product is easy to use and even the call quality is quite good.

Cons:

1.There are cases where agents have to dial multiple times to connect with one customer. 2. when the agent in on the break for 30 min it get's auto- logout. 3. Calls getting routed to some other number.

Kirat B.
Head of Retail Engagement in Kenya
Automotive, 501-1 000 Employees
Used the Software for: 2+ years
Reviewer Source

AutoXpress review

3 7 months ago

Comments: Great at the beginning and now is falling behind the rest of the world

Pros:

Fusion concept. All on one platform, one view of the customer.

Cons:

Fusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35! Ameyo has gone to sleep!

Riddhesh S.
Senior Executive in India
Entertainment, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Highly reliable and recommendable

4 12 months ago

Pros:

The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!

Cons:

The new web based based interface is very heavy to run on regular machines.

Ankita B.
Consultant at Neurology in India
Hospital & Health Care, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Absolutely Easy to Use

5 last year

Comments: Overall, it has been a great experience

Pros:

Auto Ticket creation and Alert Notifications

Cons:

Nothing as such. Haven't got anything that I wouldn't recommend

Bilegt T.
Bilegt T.
CX Senior Specialist in Mongolia
Verified LinkedIn User
Banking, 5 001-10 000 Employees
Used the Software for: 1+ year
Reviewer Source

Complete implemetation of the system to banking industry

5 last year

Comments: We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements.
The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)

Pros:

1. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available.

Cons:

1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside.

Marvin S.
Senior IT Support in Philippines
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Ameyo FusionCX Review

4 12 months ago

Pros:

Easy to access user friendly can be used anytime to other mahcine without configuration

Cons:

Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor

Clarice K.
Technical surrport in Kenya
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Remote contact centre

5 12 months ago

Comments: user friendly and easy to navigate

Pros:

It can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure.

Cons:

integrating with exiting business process was easy

Nikhil J.
Sr.manager Contact Centre in India
Consumer Services, 1 001-5 000 Employees
Used the Software for: 1+ year
Reviewer Source

Ameyo Performance

4 last year

Comments: wonderful

Pros:

its ease to use technology and its user friendly

Cons:

Upgrade and compatibility issues (chrome)

Parshav S.
Executive in India
Entertainment, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Executive

3 9 months ago

Pros:

Too many features. Agent monitoring, automated churning of leads, etc.

Cons:

The software puts a lot of load on the system running it and therefore a normal pc becomes really slow when the software is run for some hours.

Rohin G.
Manager customer support in India
Financial Services, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Good product but need to improve a lot

2 last year

Pros:

easy to use.. user friendly...Reporting structure

Cons:

Lot of bugs.. every now or then we are facing some or the other issue. - Support team should be more knowledgeable