Average Ratings

  • Overall
    4 /5
  • Ease of Use
    4,2 /5
  • Customer Service
    3,5 /5

About Ameyo FusionCX

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution

Learn more about Ameyo FusionCX

Showing 10 reviews

Bilegt T.
CX Senior Specialist
Banking, 5 001-10 000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/09/22

"Complete implemetation of the system to banking industry"

Comments: We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements.
The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)

Pros: 1. Secure
2. Customizable (IVR)
3. Good support
4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels)
5. Integrated with most core banking systems.
6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system.
7. Integrated with CRM system
8. VoIP technology with softphones.
9. Both On-premise or cloud solution is available.

Cons: 1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside.

  • Reviewer Source 
  • Reviewed on 2020/09/22
Marvin S.
Senior IT Support
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    2 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2020/12/19

"Ameyo FusionCX Review"

Pros: Easy to access
user friendly
can be used anytime to other mahcine without configuration

Cons: Low Support
HelpDesk Low Knowledge of the product and looks like they no what they are doing
SLA very poor

  • Reviewer Source 
  • Reviewed on 2020/12/19
Clarice K.
Technical surrport
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    1 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/12/18

"Remote contact centre"

Comments: user friendly and easy to navigate

Pros: It can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure.

Cons: integrating with exiting business process was easy

  • Reviewer Source 
  • Reviewed on 2020/12/18
Nikhil J.
Sr.manager Contact Centre
Consumer Services, 1 001-5 000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    2 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/12/02

"Ameyo Performance"

Comments: wonderful

Pros: its ease to use technology and its user friendly

Cons: Upgrade and compatibility issues (chrome)

  • Reviewer Source 
  • Reviewed on 2020/12/02
Rohin G.
Manager customer support
Financial Services, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    2 /5
  • Customer Support
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 2020/09/22

"Good product but need to improve a lot"

Pros: easy to use.. user friendly...Reporting structure

Cons: Lot of bugs.. every now or then we are facing some or the other issue. - Support team should be more knowledgeable

  • Reviewer Source 
  • Reviewed on 2020/09/22
Parshav S.
Executive
Entertainment, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2021/03/24

"Executive"

Pros: Too many features. Agent monitoring, automated churning of leads, etc.

Cons: The software puts a lot of load on the system running it and therefore a normal pc becomes really slow when the software is run for some hours.

  • Reviewer Source 
  • Reviewed on 2021/03/24
Adil N.
Operations Manager
Retail, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/09/22

"Best CX Experience - All in One Solution"

Pros: All features , single window 360 degrees Customer Experience , ticketing , omni channel

Cons: IVR should be easy to configure by customer IT team

  • Reviewer Source 
  • Reviewed on 2020/09/22
Sachin T.
Business Analyst
Automotive, 501-1 000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/12/02

"Agents Response on Calls Quality and Connectivity"

Pros: The product is easy to use and even the call quality is quite good.

Cons: 1.There are cases where agents have to dial multiple times to connect with one customer.
2. when the agent in on the break for 30 min it get's auto- logout.
3. Calls getting routed to some other number.

  • Reviewer Source 
  • Reviewed on 2020/12/02
Riddhesh S.
Senior Executive
Entertainment, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020/12/22

"Highly reliable and recommendable"

Pros: The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!

Cons: The new web based based interface is very heavy to run on regular machines.

  • Reviewer Source 
  • Reviewed on 2020/12/22
Ankita B.
Consultant at Neurology
Hospital & Health Care, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/11/17

"Absolutely Easy to Use"

Comments: Overall, it has been a great experience

Pros: Auto Ticket creation and Alert Notifications

Cons: Nothing as such. Haven't got anything that I wouldn't recommend

  • Reviewer Source 
  • Reviewed on 2020/11/17