JumpCloud Directory Platform Reviews

Great MDM for WFH startups

Pros:

Rolling out the system was easy. Imported users from Google Workspace and we were good to go. Simple to use Web UI compared to other clunky products I have tested over the years.

Cons:

Some UX components can be fine tuned. Nothing major to complain about. For example, Admins should be able to get Geolocation of the device's WAN IP. Features like Geofencing would be great. Visibility of all installed applications on the end point device would be useful for audits. Admin/Sudo permission can include a scheduler or timer to auto disable.

Look out Microsoft AD...

Comments: I was hired into my organization to bring on a directory platform and consolidate our IT practices among users and computers. I came from a microsoft active directory shop, but my new company was not interested in AD. That was a seemingly tall task, until I found JumpCloud. I thoroughly enjoy coming into work and using jumpcloud to build the next era of our IT practices and procedures. We are primarily focused on SSO at the moment, and that is proving to be very simple to configure. I am looking forward to getting devices managed with JC in the next coming months using their pre-defined policies, as well as their command runner feature and powershell module. JumpCloud will soon be a serious competitor to Microsoft's admin suite, and I am very happy to be on board.

Pros:

SSO integrations are incredibly easy to configure, no matter if you are using a prebuilt configuration or need to make a custom connector. Having SSO, LDAP, Radius, MFA in the same platform as device authentication and configuration policies is something I have not found outside of Microsoft AD and JumpCloud. There are remote management and monitoring tools out there that claim to do these things, but so far JumpCloud has proven to be incredibly simple. I am constantly amazed that my tests just work within the first few tries. I am used to Microsoft environments where testing gets very tedious and gives minimal feedback on how to make things work. JumpCloud supports MacBooks like a champion. If your office is heavily invested in MacBooks, and you are looking for an easy way to centrally manage authentication and hardening, JumpCloud is the tool for you. By far my favorite feature is "Submit an idea" right in the admin console. You get the sense that they really care about their admins and want to make a tool that is always getting better.

Cons:

1) No nested user groups! I feel this is essential for identity and access governance. 2) The device policies that they have available cover a lot of the base security hardening needs, but I am excited to see just how much of the various supported OS jumpcloud will eventually be able to tap into. I would love to see JC mirror Active Directory Group Policies as much as possible, and continue to get more configurations added for MacOS. 3) iOS and Android devices are not able to be managed by JumpCloud, but I have been told this is coming by the end of 2021/early 2022. 4) Only TOTP MFA is supported for the admin console, and after getting SSO set up on a lot of tools the pain of that is getting to me, but I know they are working on this feature as well. 5) I personally believe that a remote desktop tool would make JumpCloud the king of IT tools.

Happy with our decision

Comments: Great!

Pros:

The features seem straightforward, and I have heard no complaints from the users and security engineers.

Cons:

I'm not entirely clear what it does, but maybe that's the point? It's supposed to work without hindering day to day activities.

Satisfied Jumpcloud Organization

Comments: We have had a very positive experience. From the onset, we have had great customer support throughout. The customer success teams and engineering teams have all been responsive, and it is clear that they care about the voice of the customer. Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.

Pros:

Jumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.

Cons:

I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.

Great Platform

Comments: Jumpcloud has helped us move to one platform for Security, MDM and in the future I'm sure we will move for software updates and rolling software to users. I'm really enjoying the new features and roadmaps that Jumpcloud will bring to us all.

Pros:

Jumpcloud has several features that will bring ease of use to you life. The simplicity of the system and the ease of understanding is key. Going from a brand name MDM to using Jumpcloud was super easy. The everyday management and the use of it, is definite stand out for me in terms of using Jumpcloud.

Cons:

Jumpcloud has alot of items, some are less relevant. But one negative aspect, and this is getting better, is the possibility to push macOs application to users. This is still fiddly but I'm sure that Jumpcloud will come out with a solution.

Everything I Need, Without the Aggravation of AD

Comments: I have been very happy with JumpCloud. I used to run an ActiveDirectory system for the small amount of users I have, and AD is so old, clunky, and often overkill. This is a lightweight solution that can allow you to manage your organization with ease using users, groups, and policies. Setting up a user in another state is just a click away on the panel.

Pros:

Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Cons:

No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

JumpCloud, the software that changed the game for companies all over the world.

Comments: JumpCloud is an IT / Infrastructure admins dream. Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help. JumpCloud is my favorite product to date.

Pros:

What do I like best? I think the list goes on and on way too long for this. JumpCloud does everything I could think of. From LDAP, to IDP, to server authentication, to MDM and so much more. JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.

Cons:

The only thing I dislike about JumpCloud right now is that since we have so many bookmarks and SSO connections on the user portal, there is no favorites page on there for them to only star the applications they use daily. Its getting cumbersome to keep track and find the applications you need sometimes.

Replace your old on-prem AD server with Jumpcloud

Comments: Even without a global pandemic going on, our company is at least 60% remote. Solving the issues of users working remotely is what Jumpcloud specializes in. Cloud first was my philosophy when I began down this road, and JumpCloud definitely fits that model. No longer do you have to maintain on-prem servers and figure out how to securely allow remote access to them just so your users can log into their systems. JumpCloud handles all of that for you and frees you up to focus on more important issues. Its not "Active Directory in the cloud", but its close! What sets Jumpcloud apart from other solutions is their cross-platform support. Their support for MacOS is fantastic, and even linux workstations have some support!

Pros:

Jumpcloud offers 10 users free, forever!

Cons:

Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies.

Fantastic solutions for disparate business structure

Comments: Jumpcloud allows us to control our security stance by giving us assurance that when we suspend a user, they are suspended.

Pros:

I really love that this software allows us to take control over a wide variety of computers, provides a central IDP for LDAP and Radius and allows us to provision computers and users with ease.

Cons:

At this point, I think the only thing I am missing is the ability to control apps outside of DEP with Macs (like Chrome and Google Drive). Also linux app control.

JumpCloud Directory Platform - Windows, MacOS, Linux

Pros:

LDAP as a service, policy and identity management, and user set up (SSO, assigned directories) were all critical features we use on a daily basis and work well.

Cons:

Limited policy creation settings, could use custom policies or a larger variety of presets on both Windows and MacOS.

JumpCloud is a solid solution for cloud directory.

Comments: Really like that they constantly improve the service and have great customer service as well.

Pros:

The policy and directory features stand out. You can easily add a machine and take it away when necessary.

Cons:

There is some functionality that I sometimes spend a lot of time to get working properly.

Avoiding the mistakes of others...

Comments: I watched our sister company who was all Mac-based turn to the dark-side and try to take on PC client machines along with active directory...it's been a slow churn for them. No unified passwords, a home built radius server held together by a band-aid and Mac clients that see no benefit and 2 AD servers that no one truly understands...it's like some mystical dark art. We on the other hand, spun up 10 free users on Jumpcloud and never looked back, we have Linux/Mac and PC machines...as well as virtual machines all running Jumpcloud. We have Single Sign On between VPN, Wifi, NAS, System Accounts, Email... and it's all controlled from the cloud. They will never admit their mistake and come over to Jumpcloud, but I did learn by watching their slow, fragmented process for user/device management. Glad I went with JC!

Pros:

I love that this DaaS product "just works" right out of the box. There is plenty of good documentation to read if you are cautious like me. I found that many features just worked and were intuitive to implement. We went from a small company that was ravaged by "password fatigue" - we separate passwords for everything with no central password app. It was a nightmare. After deploying Jumpcloud, we were able to make use of many of the features hidden in our networking gear. Within a month, we had unique (per user) credentials to get into everything. VPN, Wifi, NAS, System Accounts, Email...SSO. The password complexity is adjustable and can rotate. 2FA is simple to deploy and is icing on the cake. All of this in a Mac, Linux and PC environment....you really can't ask Active Directory to do that.

Cons:

While the support for features and processes pertaining to Jumpcloud are documented well. At times the instructions can seem vague and maybe presume too much. However, support personnel are just an email away...they will help you "stick to the script", they are not however always well-versed in real scenarios you may have on your job-site. Nonetheless, I'll give them a C+ for walking through a couple nerve-racking installs the first time through.

The next step in efficient IT. The Biggest change that no one will notice

Comments: Really easy to roll out and implement. Weather you want go totally cloud with someone like Microsoft or Google, or you want to do all in-house or you want Hybrid, JumpClouds got you covered.
Migrating AD accounts and the Domain joined machines they were on was done in one simple swoop, using ProfWizz and the Jumpcloud agent, the transition was seamless (and almost effortless) and the enrolment seemed almost too good to be true. But, once you get used to using JumplCloud, the alternative is less appealing. Like stepping out of a Bentley, and going into a city bus. They will both get you there, but only one does it with flair, elegance and style.

Pros:

Jumpcloud is the chameleon that becomes one with any setup you throw it into. Faster, easier and more accurate(because there is less human interaction to make those mistakes) as well as being as secure as you need it to be. With SAML 2.0, SSO and and MFA, you would be hard pressed to find an alternative so rich in features and option AND in the same pricerange as JumpCloud. Managing users and machines over the internet as if they were on the domain. Adding/removing users, deploying scripts and software. User Account Management has made the need for VPNs and other fafferies totally redundant. Jumplouds agent will do all the lifting. You just tell it what you need. Once the user or machine checks in, the instruction is automatically actioned. In one word: Brilliant!

Cons:

There was a times when a users account that locked out took more time and effort to resolve than would without JumpCloud. The alerting was also in need of review. Specifically, when a users account gets locked out, the process to get it unlocked could do with a tidy up.

A great solution for a cloud-based business

Pros:

JumpCloud solved a number of issues for us as we needed a cloud-based identity management and also a system management tool for our distributed workforce. The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.

Cons:

There are some limitations that I hope are improved as the product develops. MDM is currently limited in functionality, and the System Insights still require command-line input to gather detailed information. It doesn't not have commands that can run on a system automatically when joined which would be nice.

Freedom of choice, movemant, security, breaking AD chains - all with JC

Comments: If you want to have or already have most of what is necessary in the Cloud, without the need for a DC server in the premises, to expand your intranet to the entire Internet, then you need DaaS. JumpCloud is simple but offers complex services.

Pros:

Quite complete solution, pretty simple but comprehensive. Management of users, machines, groups, solid connections with o365, cloud RADIUS option... And constant service improvement, which is very important in the software industry.

Cons:

Reliability of RADIUS service, addition of remote control.

JumpCloud allows you to easily set up directory access for remote users

Comments: JumpCloud made a usually complicated process simple. That makes it easy to recommend.

Pros:

We needed to set up a Radius Server for remote authentication and authorizations. JumpCloud allowed us to set this up in a matter of minutes.

Cons:

Setting up a list of allowed Radius Clients was counter intuitive. You're asked to enter the IP's of Radius SERVERS, but they mean Radius CLIENTS.

The truth cloud directory as a service platform

Pros:

Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ... It's an easy way to start managing assets, from people to computers. It provides a wide range of SSO allowing its use straightaway.

Cons:

Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience.

Divorcing Microsoft Active Directory, married nibble SaaS and cloud simplicity

Comments: Jumpcloud has helped me move the authoritative directory to the cloud, unify sign-on and simplify end-user password sprawl.

Pros:

Jumpcloud is a great alternative to Microsoft Active Directory, I've rolled out JC at several firms and enjoyed the simple to use and easy to deploy, yet powerful service they provide. A big plus is that JC is designed to be OS agnostic, so I can deliver the security, management, and scripting I need to endpoints and servers while allowing end-users to choose their preferred OS.

Cons:

not much to add here, it does what its supposed to do.

Review

Comments: It helps me manage clients in other states.

Pros:

Easy to manage companies remotely, and also when configuring computers.

Cons:

Little bit price, when need only for authentication.

Pricey, gets the job done, but not Active Directory

Comments: In a lot of ways, the world still revolves around Active Directory. JumpCloud isn't going to help you with that. However, it has advantages in the sheer scope of what it includes that, I believe, put it over the top. Give it a look, and don't let Microsoft's legacy platform control what everyone standardizes on.

Pros:

JumpCloud is perhaps the most serious alternative on the market today to Active Directory. In addition to providing a directory service, it includes MDM, RADIUS, and plenty of other technologies that Active Directory does. I love having access to everything in one place with nothing to maintain.

Cons:

It isn't Active Directory. JumpCloud is a great alternative to Active Directory, but when you're dealing with tools that are built specifically for Active Directory, you're still out of luck.

Jumpcloud simplifies SSO

Comments: We are simplifying our onboarding process to have minimal passwords and provide one dashboard for both MDM and user management.

Pros:

We like the ease of use for deployment and managing users in one place. We like the ability to add apps easily to single sign on

Cons:

MDM for IOS/Android is Missing the mark. Jumpcloud is also missing several "one click" options to enable single sign on for some apps like Meraki etc.. I would expect a of an API solution for things like Meraki. The MDM options overall are lacking as in I am not able to push WIFI config via MDM which I consider a basic task.

Sportsdigita | JumpCloud Review

Pros:

The UI is very clean aesthetically and easy to navigate. This makes identity management a whole lot easier.

Cons:

Zero-touch deployment is not super simple to set up. I may need to contact support for assistance.

A great alternative if not replacement to Active Directory

Pros:

The cloud based architecture is a great option for us were We do not intend to have another server set up internally for Identity Management

Cons:

At the moment We are eyeing on using TrueNAS, but it seems some functionality for integration with Jumpcloud is depracted (samba legacy code), hoping there will be an alternative in the future for shared folder access and authentication

JumpCloud is an IT Administrator's Dream if you want value and ease of use

Comments: The simplicity of use has allowed us to skill up IT Staff quickly to act as System Admins

Pros:

Simplicity, constantly enhancing UI, constantly enhancing features

Cons:

Wish the SSO feature was more robust when we procured JumpCloud (we were an early adopter), as we would have possibly opted for it over Okta

Long time customer with all Mac fleet

Comments: Overall it is fantastic and is getting better all the time.

Pros:

Gave us a single complete IDP solution for all of our systems and services.

Cons:

Deploying JumpCloud in a zero touch flow when using a 3rd party MDM is not well supported.