--- description: Learn more about Userback price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userback Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Userback](/software/172431/userback) # Userback Canonical: https://www.capterra.co.za/software/172431/userback Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/172431/userback?page=2) > Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster. > > Verdict: Rated **4.8/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Userback? Userback is a feedback tool for collecting regular and highly contextual user feedback, giving you the ability to act faster and build better products. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 71 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userback - **Location**: Rochedale, Australia - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$0,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Userback offers simple pricing with unbeatable value for teams of all sizes, from early-stage startups to large enterprises. Free Forever Plan: Ideal for early-stage teams needing just the essentials. This plan is free forever and includes unlimited feedback collection, two feedback projects, 7-day feedback availability, unlimited team seats, and access to all core features. Team Plan: Designed for growing teams managing feedback more effectively. Priced at $7 per seat per month when billed annually, this plan includes everything in the Free plan, plus unlimited feedback availability, optional feature portal add-on, project management integrations, Zapier automation, customizable feedback widgets, and feedback management tools. Note: This plan supports a maximum of 5 seats. Business Plan: Suited for scaling teams needing more advanced tools. Priced at $15 per seat per month when billed annually, this plan includes everything in the Team plan, plus 25 feedback projects, AI Assist, new feedback automation tools, reply templates, developer tools, session replay capture, JavaScript SDK, user surveys, behavioral targeting, and custom branding. Business Plus Plan: Tailored for enterprise teams requiring extra control and support. Priced at $23 per seat per month when billed annually, this plan includes everything in the Business plan, plus advanced privacy controls, record all user sessions, custom workspace domain, team member roles, team comment controls, single sign-on (SSO), hCaptcha, premium support, and SOC 2 report. Userback also offers a customizable Feature Portal as an add-on, allowing teams to collect, prioritize, and manage feature requests with user voting and public roadmaps. All new users can start with a free trial, making it easy to explore the platform and find the right plan for your team. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Assignment Management - Audit Trail - CES Survey Structure - CSAT Survey Structure - Collaboration Tools - Commenting/Notes - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard - Deadline Management - Email Management - Feedback Management - Idea Management - Issue Management - Issue Tracking - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Prioritization - Process/Workflow Automation - Product Roadmapping - Project Management - Project Tracking - Real-Time Notifications - Reporting & Statistics - Reporting/Analytics - Roadmapping - Sentiment Analysis - Status Tracking - Survey/Poll Management - Surveys & Feedback - Task Editing - Task Management - Task Progress Tracking - Text Analysis - Ticket Management - Visual Analytics - Workflow Management ## Integrations (19 total) - Asana - Azure DevOps Server - Basecamp - ClickUp - GitHub - GitLab - Intercom - Jira - Linear - Microsoft Teams - Notion - Slack - Teamwork.com - Trello - WordPress ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) - [Bug Tracking Software](https://www.capterra.co.za/directory/30090/bug-tracking/software) - [Kanban Tools](https://www.capterra.co.za/directory/31580/kanban-tools/software) - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) - [Task Management Software](https://www.capterra.co.za/directory/10030/task-management/software) ## Alternatives 1. [monday.com](https://www.capterra.co.za/software/147657/monday-com) — 4.6/5 (5726 reviews) 2. [Jira](https://www.capterra.co.za/software/19319/jira) — 4.4/5 (15312 reviews) 3. [ClickUp](https://www.capterra.co.za/software/158833/clickup) — 4.6/5 (4561 reviews) 4. [Wrike](https://www.capterra.co.za/software/76113/wrike) — 4.4/5 (2887 reviews) 5. [Backlog](https://www.capterra.co.za/software/162032/backlog) — 4.6/5 (169 reviews) ## Reviews ### "Easy to use, feedback and collaboration tool" — 5.0/5 > **Viktor** | *24 March 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section. > > **Cons**: Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features. > > 90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes. ----- ### "Easy and practical to use tool for both bug traking and customer feedback" — 4.0/5 > **Adrian** | *02 March 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to fill in a bug , a feedback or a new feature. Good integration with Azure Dev Ops. Also, we consider it correct price / quality. > > **Cons**: Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement Interface imprivement could be made, for managing issues > > Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well. ----- ### "Great for desktop, poor on mobile" — 3.0/5 > **benjamin** | *09 March 2022* | Design | Recommendation rating: 10.0/10 > > **Pros**: The screen annotation and screen recording features. > > **Cons**: Github integration works one way. We need it to go back and forth. > > We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging. ----- ### "Keeps getting better." — 5.0/5 > **Stewart** | *24 March 2021* | Design | Recommendation rating: 8.0/10 > > **Pros**: - Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients. > > **Cons**: The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients. > > I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute. I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'. Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool\! ----- ### "Rocky start beginning to smooth out..." — 4.0/5 > **Aisha** | *24 March 2021* | Graphic Design | Recommendation rating: 8.0/10 > > **Pros**: Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words. > > **Cons**: In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback. > > Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/172431/userback?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/172431/userback) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | ----- ## Structured Data