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Google Workspace Reviews

4.7 (16,727) Write a Review!

About Google Workspace

Google Workspace is how teams of all sizes connect, create, and collaborate — to drive innovation from any device, and any location.

Learn more about Google Workspace

Pros:

Customer support is good and in some plans you have priority support services. The collaboration is the most transparent possible, work agility is better than with other solutions.

Cons:

It can be frustrating when there are features that are available in MS Suite that GSuite does not have. They are few and far in between, but once in a while it does frustrate you.

Google Workspace ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.6
Value for Money
4.6

Likelihood to recommend

9.0/10

Google Workspace has an overall rating of 4.7 out 5 stars based on 16,727 user reviews on Capterra.

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Drx Avnish
Drx Avnish
Data Management, Product Specialist in India
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Google Workspace is pretty awesome♥️

5.0 2 months ago New

Comments: My experience with Google Workspace has been quite the journey, akin to embarking on an adventure through a well-organized, digital realm. Imagine a bustling marketplace where every stall offers a different tool, yet they all work in harmony to help you achieve your goals. The seamless integration of Gmail, Google Drive, Google Docs, Sheets, and Slides creates a cohesive environment where productivity thrives. It's like having a magical quill that never runs out of ink, ready to capture your thoughts and ideas at a moment's notice. The real-time collaboration features are particularly enchanting, allowing multiple users to work together as if they were all gathered around a single, ever-expanding parchment. However, like any grand adventure, there are a few bumps along the way. Navigating through the myriad of options and settings can sometimes feel like wandering through a dense forest without a map. Yet, once you get the hang of it, the journey becomes smoother and more intuitive. In summary, Google Workspace is a powerful suite of tools that, despite a few minor hiccups, offers a rich and rewarding experience for anyone looking to enhance their productivity and collaboration.

Pros:

Google Workspace is pretty awesome! I love how everything is integrated so smoothly. You can hop from Gmail to Google Docs to Google Meet without missing a beat. It's like having a magical toolkit where all the tools just work together perfectly. Plus, the real-time collaboration in Google Docs is a game-changer—it's like having a virtual brainstorming session where everyone can contribute at the same time.

Cons:

If I had to pick something, I'd say sometimes the interface can feel a bit cluttered, especially if you're juggling a lot of tasks at once. It can be easy to get lost in all the tabs and options. But overall, the pros definitely outweigh the cons.

Scott
Content Creator in US
Entertainment, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Google Workspace Ideal For Teamwork

5.0 last month New

Comments: Overall, Google Workspace is a great solution, especially if your team is in different locations. It offers all the apps you need for staying on top of all your business needs, and it's easy to transition over to if you already have experience with other workspaces.

Pros:

We love that we can create a document that can be seen and edited by other team members without having to copy files to flash drives or attach them to emails. Spreadsheets and reports are most important, and they involve being seen by many people before being finalized. We can store each draft so we don't lose them, them keep working forward until we have a finished product to present to the masses. With team members scattered all over the place, it's a real time saver.

Cons:

The documents don't always update in real time. We'll get on the phone to discuss, say, a spreadsheet, and we'll suddenly realize we're looking at different drafts. As soon as everyone refreshes their screens and connections, voila, we're all back on the same page, but it's a real pain sometimes when we're in a hurry to discuss something. Google should look into why this keeps happening.

Sheila
Owner and Graphic Designer in US
Design, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Google Workspace - the good, the bad, and the downright ugly

3.0 last month New

Comments: Overall, I've been mostly pleased with my experience with Google Workspace. However, because of the serious issues I've had with trying to reassemble my total file structure and now having at least 12 duplicates of each file/folder, I have chosen to build my own redundant file server with exponential storage so that I can do not have to contend with the synching issues. Once I sort out the duplicates and rebuild my original file structure to completion, I will likely ditch Workspace (at least the drive portion). I do not see the need to pay ~$275/year for the service if I can store my files at home and access them anywhere worldwide - with at least six to ten times the amount of storage space available.

Pros:

I like the convenience of Google Workspace - I can use my business' domain name and still have all the creature comforts of Google's numerous apps and tools, like Drive, email, etc.

Cons:

There is a learning curve when setting up Google Workspace. From my perspective, an average user will not understand the in-depth and granular onboarding process. Google Workspace seemingly treats its users as large corporations, and as such, it fashions its directions and setup process as though they are dealing with IT pros. However, as a small freelance design studio (sole proprietor), I do not need all the features that are available to set up, such as mobile device authorizations, auditing, groups, and teams. I wish Google had the option of scaling their set-up and onboarding process specifically to each user—perhaps a preferences board where options can be toggled on/off to lessen the confusion. Thankfully, I have prior knowledge of domain setup, mailbox management, etc. However, I still had to consult Google support more than once to ensure my settings were correct. However, beyond the length of the setup process, my biggest complaint about Google Workspace is that there is no easy or efficient way to eliminate duplicate files and protect files from errant deletion. Therefore, if a sync session is interrupted, files can be inadvertently duplicated, or when files on one terminal are accidentally deleted, those files are also deleted within the Drive space—a complete recipe for disaster. This has happened to me more than once. I attempted to remove duplicate files from my internal hard drive but didn't realize that my Drive app was still running. Instead of being able to correct my course and undelete the data, the app synced my changes to the cloud, and my data was forever lost (because of the sheer amount of it - over 4 TB). I've since attempted to restore many of the files using EaseUs recovery software and miscellaneous backups I have from other hard drives, but that has also turned into a disaster because when I start the copying process (restoring the files), the internet cuts out and the connection is lost. The whole process has to be restarted, but Google doesn't know where it left off and where it needs to begin, so the process starts from scratch, causing multiples of each file to collect in the cloud, and then it is synced back to my local hard drive - using up precious storage space. Google needs a more robust solution to track file changes and versions, a check/balance approach to adding and replacing files, and the ability to resume a sync or copy session where it left off.

Karly
Teacher in US
Primary/Secondary Education, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

All in One Digital Workspace

5.0 2 months ago

Comments: As an educator, Google Workspace is a timesaver. We use the entire G Suite. It is extremely intuitive and easy to use. It has many features but doesn't get burdensome by too many features.

Pros:

Google Workspace seamlessly integrates everything you need as a teacher all saved in the cloud. As a teacher for 20 years, I have moved over from other document/presentation/calendar formats to using the apps in Google Workspace almost exclusively. I love that it automatically saves your work. Also, the different apps work together to streamline your work.

Cons:

Although the templates in some of the apps are good, I have found myself going to other places to find templates as the ones built in are somewhat dated.

Allen
Partner in Canada
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Better than Microsoft

5.0 3 weeks ago New

Comments: For the most part excellent . Though they poorly timed updates and emails on different changes in Admin things that have to get done get annoying. I just want it to work and once it does, I don’t want them to mess with it.

Pros:

Some of the best parts of Google workspace are it integration with of course Gmail and calendar and the fact that the interface is just so intuitive and pretty much everyone knows how to use it . The other great feature of Google workspace is the fact that it leverages the power of Google search within your workspace environment so finding emails documents calendar entries are so easy and if you systematically and consistently label items properly that leveraging gets taken up a notch . The big pro is it is so much more cost-effective than Microsoft .

Cons:

The biggest con with Google workspace is Google‘s attitude of killing things off. If you become dependent on using one other tools and they decide to kill it off, they leave you stranded. Such as Jamboard. It would be nice if they added a little more crossed product integration. We use Google chat and spaces with a unique space for each client household that we deal with. We use it as a way for the team members to keep each other up-to-date on what we’re working on and our progress. It would be nice to be able to flag emails and documents and link them to the chat space currently we can only do tasks.

Chelsea
Chelsea
Managing Partner in US
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Simple and Effective

4.0 2 months ago New

Comments: Overall, It has been good for my team to keeps things together. We use Meet regularly and we use all of the typically used apps like Docs, Slides, Sheets.

Pros:

I like that it has everything that my organization needs to use. Most people are familiar with using Google products so it is a fairly simple transition.

Cons:

It can get complex when you have years of work. Without constant attention to organization, it gets unruly easily.

Verified Reviewer
Verified LinkedIn User
Design, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A great tool at a medium cost

5.0 3 weeks ago New

Comments: Workspace is a great tool that provides us with easy ways to share and collaborate across our team.

Pros:

Google Workspace provides us with the tools we need to run our business and collaborate in real time with eachother.

Cons:

The price is a bit high. Google does like to prioritize features working for workspace though.

Verified Reviewer
Verified LinkedIn User
Information Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent choice

5.0 last month New

Comments: Smoothest sailing I've ever experienced with a workspace product

Pros:

Everything syncs and it's very easy to use

Cons:

The features of the communication channels are a bit lackluster

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Google Workspace: Effortless Collaboration, Anytime

4.0 2 months ago New

Comments: My experience with Google Workspace has been great. It's easy to use, well-integrated, and perfect for collaborating with others in real time. While there’s a slight learning curve with some advanced features, it consistently helps keep my work organized and accessible from anywhere. It’s a solid all-in-one solution for both personal and team productivity.

Pros:

What I love about Google Workspace is how easily everything connects. Gmail, Docs, and Drive work together smoothly, making teamwork a breeze. It’s simple, fast, and keeps everything in one place!

Cons:

Google Workspace is the occasional learning curve for new features. Some advanced tools can feel a bit complex, and offline access could be smoother at times.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Google Workspace should be your first choice for documents

5.0 2 months ago New

Comments: Thanks to it being saved in my Google Drive, I can access my documents across multiple devices. Also if I need to I can save it to a specific device and in multiple formats.

Pros:

It is simple and easy to use. It has all the necessary features and isn't overblown with unnecessary features to overwhelm regular users.

Cons:

If there is any con it could use some different themes or a splash of colour.

Daniel
VP in US
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Gsuite-Lots to like

4.0 5 years ago

Comments: G Suite is great for performing basic office tasks. But if you’re looking to dive deeper you may want to spring for office 365. However the way it integrates with Gmail and with your website are very nice. If your business does it need to perform detailed spreadsheet modeling it should be fine.

Pros:

G suite is versatile, easy to use and flexible. Google makes collaboration very easy, and obviously search is a strength of the platform given the publisher.

Cons:

The software that is intended to compete with Microsoft: sheets, slides etc. are all a little light on features. Google sheets in particular cannot hold Microsoft Excel’s jock. As a basic spreadsheet platform it’s fine, but don’t expect to do any detailed number crunching or data modeling.

John
Owner in UK
Photography, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use

5.0 5 years ago

Comments: I've had a very positive experience with G Suite and would recommend it to anyone for personal use, and also for business use - especially if you work with remote teams or need to share & control documents. Whilst it doesn't quite have all the bells and whistles you get with MS office products, for 99% of the tasks I've needed to do I've found it to work perfectly well.

Pros:

Having come from years of using Microsoft office products (excel, word, outlook etc.) I was initially concerned about switching to G-Suite for obvious reasons. The great thing about G-suite however is that it is so easy to pick ups and use as so much of the functionality & menus's are the same as what you are probably used to from MS products. By far the best thing about G-Suite is the ease at which you can collaborate with others and manage your files without the usual uncontrolled copies of documents floating around. It's easy to share documents with others and control access. The fact that this is cloud based is also a massive bonus to me. I can access my files from anywhere, on any device. For example I've used Google forms to capture data directly from customers at a trade show using a tablet, that can then be shared & analysed more or less instantly with other applications. Oh and it's also free!

Cons:

The only real issue I have is if you try and work offline - it can be a bit temperamental. Likewise if your internet connection is a bit ropey it can be a pain, but for the most part this hasn't been an issue for me.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

All in one solution for new companies

5.0 4 years ago

Comments: There is hardly any other tool that offers this much at this price. Google Drive and all its document creation features are essentially a must in any modern company, and the only other option is Office 365 which is still miles away due to their late online adoption and unreasonable price. And it comes attached with the de-facto email manager and a calendar that works out of the vox in almost any android device.
The value for money is very competitive.

Pros:

GSuite is a plug and play set of productivity tools for virtually any company but specially but starting companies (as early choices may have large impacts down the road). If you're looking into having your email account set up with your domain name, this is the way to go as it works seamlessly to provide a gmail account in that domain (little configuration). Plus, along comes a calendar, video-calls, cloud space for files, and a suite of document creation tools (docs, sheets, slides, etc). Since all of these are very connected with each other, this was a no-brainer choice and very powerful for startups.

Cons:

Google created an amazing product by just stiching several of its already existing products and making them work together really well, but beyond that (which is already a lot) there is little else. For example, it's just normal that people enter and leave a company, and the support for forwarding emails or managing these "old accounts" is limited. Other specific functionalities are also limited or a bit too complicated in comparison with the rest of the suite, like managing rooms, creating email lists, or controlling permissions. Also, one misses a Slack-like functionality. Where is google's version of slack? It could so easily be integrated in Gsuite.

Verified Reviewer
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The Best Out There For Collaborative Work

5.0 4 years ago

Comments: I love Google Suite. It truly is the best collaborative site out there. It makes communication, sharing, and editing super easy. I never have to worry about losing any files or information because G suite has my back!

Pros:

I absolutely love how easy it is to collaborate with teammates. I never have to worry about saving a document or losing a document. Google suite makes it easy to keep all my files in one place and share my files with hundreds of other users. G Suite has a lot of storage for my files and makes it easy to archive and retrieve any file. I also love how you can search for a document by typing any word in the file. I use G Suite for everything

Cons:

There is not much to complain about but I dislike how difficult it is to remove large quantities of files. I also have a love hate relationship with how detailed the progress history is—while it is beneficial for tracking work, it is frustration when it causes problems among teammates.

Stephanie
Stephanie
Business Owner in US
Verified LinkedIn User
Online Media, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Smooth, Scheduled Workdays

5.0 3 years ago

Comments: As I stated earlier, I'm so proud of what I've built and what I've accomplished through my online business. I have come so far and I genuinely wanted to rate Google Workspace because it's become so critical to me. I depend on it like I do my doctor. It tells me when my appointments are, when a file is done copying, & so forth. Thank you Google.

Pros:

I am habitually lazy and I procrastinate worse than anyone I know but ever since I've started my own business, I've been able to keep those habits at bay thanks to software like Google Worspace. I LOVE the calendar, the real-time updates, collaboration, third-party integration, & especially task management. Without that, my business is lost. We use this software hourly. It's critical to my business!

Cons:

I feel like they could make it more simple to work offline with your documents. There isn't exactly a moment I'm offline generally, but there are sometimes unexpected outages. Either way, there's really nothing negative I have to say about this software.

Philip
Senior Systems Engineer in US
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good Business Collaboration Platform

4.0 2 years ago

Comments: Good collaboration suite, we were able to get it online quickly. Most features we needed were available out of the box with minimal setup time. Since most of all users had used gmail before it took minimal training/hand holding to get things going.

Pros:

Google has built a powerful and easy to use business collaboration platform. Almost everybody has used gmail at some point so it’s easy to get used up and running quickly. Platform handles most of our collaboration needs out of the box with minimal setup time.

Cons:

Email and file management are its strong points. Real time chat and messaging feels like more of any afterthought. They’ve got a long way to go to catch up with teams or slack on that front.

Khalid
Khalid
content writer in India
Verified LinkedIn User
E-Learning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Google Workspace- Indispensable for professionals, businesses and individuals

5.0 2 years ago

Comments: 1. the best feature lies in its simplicity of use and user interface allowing to be used by every one and on any device be it iPhone or android or laptops or any operating system windows or linux or mac.
2. it offers 15 GB of free storage for storing any files conveniently without any compromise on quality.
3. Gmail offers business mail as well as personal mail. Business mail is affordable that can be linked to the domain name of the business and used.
4. Google business provides the cheapest and most widely reaching marketing tool for everyone that too free of cost. i have helped many friends businesses get listed on google maps that helped them in growth of business immediately.
5. Google business also provides free business website for easier access to customers.
6. Google Search has revolutionised the way i searched my emails, files, pictures offline and online as well.
7. I can not imagine my office as well as personal life without Google workspace.

Pros:

1. the best feature lies in its simplicity of use and user interface allowing to be used by every one and on any device be it iPhone or android or laptops or any operating system windows or linux or mac. 2. it offers 15 GB of free storage for storing any files conveniently without any compromise on quality. 3. Gmail offers business mail as well as personal mail. Business mail is affordable that can be linked to the domain name of the business and used. 4. Google business provides the cheapest and most widely reaching marketing tool for everyone that too free of cost. i have helped many friends businesses get listed on google maps that helped them in growth of business immediately. 5. Google business also provides free business website for easier access to customers. 6. Google Search has revolutionised the way i searched my emails, files, pictures offline and online as well. 7. I can not imagine my office as well as personal life without Google workspace.

Cons:

no cons at all was observed by me either personally or professionally.

Krittika
Krittika
Founder Artkrittique in India
Verified LinkedIn User
Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Highly recommended for startups and small businesses!

5.0 last year

Comments: Google workspace has been instrumental in setting up my business. It has allowed me to work with people within and outside my organisation, and maintain a system of file management and basic project management. It also helps you come across as more professional.

Pros:

I like the fact that it's not pricey, has excellent and non clunky UI/UX and has a minimal learning curve. I've been able to onboard team members and set up their workspaces with ease, and I do find Google sheets and docs a lot more collaborative than Microsoft Word. Overall- I'll highly recommend trying them out.

Cons:

I do wish they provided some additional storage! Otherwise I've had a very smooth experience with them. I also found their customer service to be a little slow in responding.

Jennifer
Jennifer
CEO in US
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Could not function without Google Workspace for my business

5.0 last year

Comments: I rely very heavily on Gmail, GDrive, Chat, Meet and Google Calendar to coordinate and work with my team, whether they are in the same room or across the globe. We use Google Drive to share and collaborate on documents, Google Calendar to coordinate events, Google Meet to have face-to-face meetings with other team members, no matter where they are and Chat to communicate information quickly to one another.

Pros:

Google Workspace is the cornerstone of my virtual assistant business operations. I rely very heavily on Gmail, GDrive, Chat, Meet and Google Calendar to coordinate and work with my team, whether they are in the same room or across the globe. Prior to using Google Workspace, I used Microsoft Outlook. There is absolutely NO COMPARISON between the two. Google Workspace is far more intuitive, efficient, effective and has more functionality than any other similar product on the market.

Cons:

I cannot think of anything at this time.

Timothy
Employee in US
Legal Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

After 10 Years, Still Happy with Google Workspace

5.0 3 months ago

Comments: I use Google Workspace to control multiple email accounts, due to the different functions in my job. I can't imagine doing the same thing with paper mail and physical filing cabinets. When I need to find something, it's easy to find and continue with whatever needs to be done with that item.

Pros:

I've been using the product (even though the name has changed) for about ten years. The different functions are readily available on sidebars or in menus and are easy to find and consistent, as to their placement and descriptive icons. Now, as I discover new ways to use different features, it makes noticeable improvements in my productivity, particularly, in being able to control exactly, how my email works, as far as organization, placement, specific filters, etc.

Cons:

It would be nice if the archiving function worked differently. If we could sort by several parameters and move all of the results to a specific archive folder, that would not be part of the original email account.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great if your business isn't MS Office dependent

5.0 6 years ago

Comments: In general, this is a great solution if your company has somewhat tech savvy employees and aren't confused easily by the difference in OS and cross platform functionality, or if your company isn't MS Office centric. G Suite is glitch free and quite powerful with most of the functionality that Office 365 has with much more intuitiveness in daily use and much cheaper. However, it isn't quite as robust in most programs such as Excel Outlook. That said, you can absolutely use both products in unison, but that begs the question of why, because at that point, you are paying for two products instead of one. One company I worked at avoided MS Office 365 and went with the downloaded licenses, and then used G Suite for all cloud storage/syncing and email. We loved it and never really looked back. Also, while MS Office and MS/Sharepoint administrators will swear that Sharepoint is the only way to collab, the truth is, it sucks. What a horrible platform. We used Google Drive to collaborate and it was much easier to get individuals to work on, tell who was editing, and administer logins, rights, etc. I also used this for a small photography startup and it kept costs manageable and allowed me to quickly setup an organized cloud centric business solution with professional email without much hassle. It is also used as the backend on many website development sites like SquareSpace now, so you have seemless transition with website development.

Pros:

The cost is far better than competitors and everything works together seamlessly as a suite of apps. Even MS Office 365 could learn a few lessons. It is simply more intuitive and easy to start. You can easily get to an actual human unlike OneDrive "support". It syncs better to mobile devices than MS. You don't need an IT department to administer, setup, and use this product. Works as the back-end for Squarespace email, etc.

Cons:

It isn't MS Office based, therefore, if you use a lot of MS Office documents, such as Excel, Word, etc., it converts it to Google Docs when using via web. This makes using the Drive storage not quite as user friendly. You can open it in Office directly to keep functionality, but if you are attempting to open it via web like Office 365, it will be Google Docs based. This isn't a huge problem if you are a company or school that is Chrome OS based, or not terribly dependent on MS Office, but if you are, this may be a non-starter. Some IT departments may also complain. That said, I did work at a mid-sized company (500+ employees) that relied on MS Office a lot, and we still utilized the G Suite for all of our staff. Took a learning curve, but that was it. Not as robust as Office products, especially Excel and Outlook.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A comprehensive suite of tools

5.0 5 years ago

Comments: Overall, G Suite is exactly what you need. For everything you need that it doesn't have, G Suite can likely integrate with it. I have tried Microsoft and Zoho, and G Suite easily comes out on top in terms of seamless interaction and overall functionality.

Pros:

- G Suite brings in nearly everything you need to run an efficient company's documents. Sheets, Docs, Drawings, Storage, Email. - All the tools work together seamlessly. - Products are always being upgraded and they are all so widely used, there is practically no learning curve to onboard a new employee or contractor. - Support is fast and professional. If Google has not yet documented a question in their comprehensive Q/A, then their support staff will help you straight away. - The tools included are the best of the best. Sheets and Docs make collaboration very efficient when compared to their Microsoft counterparts. - Managing users, permission, and multiple accounts is an absolute breeze. G Suite makes this extremely simple and straightforward. - G Suite has an excellent integration and extensibility system, and even a marketplace of apps. This means that for any tool not already included with G Suite (such as a CRM or Document Signing), it can be integrated and added onto your license with ease.

Cons:

- The cost per user does feel a bit high when compared to other suite products (like Microsoft of Zoho). - There has yet to have an encryption feature added to the basic G Suite which I feel is essential for most (if not all) corporate suite offerings. - While the products included are great, they are also just the basic products required to effectively run a business. This can be a pro and a con at the same time, but a more robust suite offering would help compare G Suite with its more robust competitors (Microsoft and Zoho).

GERSON
Paralegal in Mexico
Legal Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Google Workspace's role in an Immigration Law Firm

5.0 11 months ago

Comments: I can't deny it's my every day service from how useful it is. Although we use from time to time other software services, some similar to Workspace and others that not, they'll never become as recurrent as Google Workspace is. Easy to use, easy to collaborate, secure in some ways, a huge variety of apps (from document editing to mail) only results in an overall fantastic experience.

Pros:

Collaboration and real time data. If you ever succeed at making those 2 elements work fine together you will have the preferred tool for almost any company. And that's actually something Google Workspace did. In our Law Firm we do have people all around the building, some at home and at the same time; Urgent and Priority Legal Cases from people that depend on us. Since collaboration is really easy and real time data is one of the most accurate things in Workspace (for real, no need of even refreshing is necessary) we can actually focus on getting all hands on deck when something urgent pops up instead of getting worried if the software will work or not. In our Law Firm we're constantly dealing with USCIS deadlines that require people to be connected and Workspace never lets anyone down in this topic. No matter where they're, in our headquarters in El Paso, DC, or even Mexico City, editing and working a Declaration on Docs or visualizing performance KPIs on sheets, at the same with a huge team is already solved.

Cons:

What we like the least about Google Workspace is that, although you can create Folders on Drive, doing the same in Docs, Sheets or Slides is not possible. We're aware that Drive is actually where everything is saved, but in the apps themselves you have to open Drive or open another tab in the app to see Drive folders. it would be amazing that as soon as you open the app, there were the folders and not all of the documents around. More document organization tools would be amazing. Something else Workspace could improve is its tool capabilities themselves. Sometimes doing whatever you need for a chart is hard, documents customization can be to a moment an issue. We're aware is an online tool but it has in some way stuck in there and we haven't noticed any game changer updated in this topic since some time ago already

Linda
Marketing in United Arab Emirates
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

My experience with Google workplace

5.0 2 months ago New

Comments: My overall experience with Google Workspace has been positive. The platform excels in enabling collaboration and productivity, with tools that are intuitive and easy to navigate. The ability to access documents, emails, and other tools from any device with an internet connection adds great flexibility. Real-time collaboration in Google Docs, Sheets, and Slides has been a game changer for team projects, allowing for seamless communication and faster workflow.

Pros:

What I find most impressive about Google Workspace is its seamless integration between various productivity tools, like Google Docs, Sheets, Gmail, Drive, and Meet. The real-time collaboration feature, especially in Docs and Sheets, is a standout. Multiple people can work together on the same document or spreadsheet, seeing each other’s changes instantly, which makes teamwork much smoother. Its cloud-based nature also makes accessing your work from anywhere super convenient. Plus, the intuitive design and frequent updates keep the platform modern and easy to use.

Cons:

One of the downsides of Google Workspace is its occasional limitations in advanced functionality compared to dedicated software, like Microsoft Excel or Adobe products. For example, Google Sheets lacks some of the more complex data analysis features that are standard in Excel. Additionally, the file conversion between Google’s formats (Docs, Sheets) and Microsoft’s can sometimes be imperfect, especially for heavily formatted documents. Also, while it’s convenient, reliance on a stable internet connection for smooth operation can be frustrating if you're in a location with unreliable connectivity.

David
Principal in US
Architecture & Planning, Self Employed
Used the Software for: 2+ years
Reviewer Source

User friendly & functional

5.0 last month New

Comments: Overall, after using Google Workspace at my prior job for 3-1/2 years, then starting my own business using Google Workspace, I would have made the same choice if I were starting over right now. While there are bits and pieces that I hope continue to get better, mainly custom support, it's generally been quite user friendly and intuitive, and a very helpful tool for me, so I would very likely recommend it to a friend if they were in the same situation.

Pros:

As a small business, without limited resources, it's helpful to use Google Workspace, specifically Drive, as a central hub for my business files. This enables easy access to files from other computers or phones as needed when I'm away from my computer. The functionality is pretty intuitive for most things, with email, calendar, meet, sheets, docs, and drive being my most used apps. Meet seems to function way smoother than all the other meeting apps I've used, everything syncs easily with my phone, and I've bounced back and forth between a few laptops, so having everything accessible through Google Workspace has made that process pretty easy versus always copying huge numbers of files to a new C: drive each time.

Cons:

Custom Support should be better, if it was, I'd rate this product 10/10. When I did run into issues or questions particularly during setup, it seemed like I was just relying on looking things up online which often didn't quite address the issue, or it was more complicated than it should be - there should be dedicated support via phone/meet/chat for users that's easier to access, ideally one who's already paying for a subscription to this service should be able to just schedule a calendar invite with support rather than wading through forum responses which aren't always clear - this would put customer satisfaction through the roof. Regarding my website stats, I wish the information about errors was easier to understand. I had built a website on Squarespace a few years ago, and then rolled the domain into my new business domain which wasn't too hard, and worked pretty seamlessly, but it still could have been clearer. Ultimately, it all worked out, but for a few months, I got regular emails about pages not being crawled/findable by search engines, I think generally tied to the fact that the domain name changed, and it couldn't interpret the fact that it had simply been rolled to a new domain, even though the pages worked - so the errors are like seeing a red flag that make you think something is really wrong, while the language used about how to solve it was beyond my understanding and feels like something that could be automated to work more clearly, or clarified for users who aren't as tech savvy.