--- description: Learn more about NinjaOne price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NinjaOne Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/10021/website-monitoring/software) > [NinjaOne](/software/165889/ninjaone) # NinjaOne Canonical: https://www.capterra.co.za/software/165889/ninjaone Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/165889/ninjaone?page=2) > NinjaOne is the unified IT operations platform that manages, secures, and supports every endpoint from a single cloud-native console. > > Verdict: Rated **4.7/5** by 294 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NinjaOne? NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 294 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NinjaOne - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Tired of rigid IT contracts? NinjaOne offers flexible, per-device pricing that adapts to your business needs. Pay Monthly, Pay Only for What You Need: No more upfront costs or long-term commitments. No Hidden Fees: Say goodbye to maintenance fees and surprise charges. Local Support: Get expert assistance from professionals who understand your specific needs. Free Onboarding \& Training: Seamless transition and ongoing support to maximize your investment. Contact NinjaOne directly for more information and a personalized quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Activity Monitoring - Activity Tracking - Alerts/Notifications - Anti Virus - App Management - Application Management - Asset Tracking - Automatic Patch Deployment - Automatic Scans - Backup Scheduling - Chat/Messaging - Cloud Backup - Compression - Customer Support - Data Security - Deployment Management - Disaster Recovery - Documentation Management - Encryption - Endpoint Management - Event Logs - Firewalls - For MSPs - IT Reporting - Incremental Backup - Inventory Management - Issue Management - Knowledge Base Management - Monitoring - Network Analysis - Network Wide Management - Patch Management - Policy Management - Real-Time Chat - Real-Time Data - Real-Time Monitoring - Remote Access & Monitoring - Remote Access/Control - Screen Sharing - Secure Data Storage - Security Management - Self Service Portal - Software Management - Threat Response - Unattended Access - Uptime Reporting - VPN Software - Vulnerability Assessment - Vulnerability Scanning - Whitelisting/Blacklisting ... and 80 more features ## Integrations (38 total) - Accelo - Autotask PSA - Bitdefender GravityZone - BrightGauge - Cisco Duo - Computicate PSA - ConnectWise PSA - CrowdStrike - DeskDay - Drata - Gradient - HaloPSA - Harmony - IT Glue - IT Portal ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Website Monitoring Software](https://www.capterra.co.za/directory/10021/website-monitoring/software) ## Related Categories - [Website Monitoring Software](https://www.capterra.co.za/directory/10021/website-monitoring/software) - [MSP Software](https://www.capterra.co.za/directory/30921/msp/software) - [Remote Support Software](https://www.capterra.co.za/directory/30928/remote-support/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.co.za/directory/10017/patch-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.co.za/software/170018/manageengine-desktop-central) — 4.6/5 (1768 reviews) 2. [Atera](https://www.capterra.co.za/software/144309/atera) — 4.5/5 (449 reviews) 3. [Iru](https://www.capterra.co.za/software/181954/Iru) — 4.9/5 (489 reviews) 4. [Action1](https://www.capterra.co.za/software/180609/action1-rmm) — 4.9/5 (238 reviews) 5. [Pulseway](https://www.capterra.co.za/software/141792/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "Reliable RMM That Actually Delivers" — 5.0/5 > **Blake** | *07 May 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. > > **Cons**: While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. > > The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. ----- ### "NinjaOne will make you the Sensei of your own Dojo" — 5.0/5 > **Tyler** | *03 March 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The customization that can be done through NinjaOne is endless\! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. > > **Cons**: Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. > > I love NinjaOne. This was one of the best decision to move to this platform\! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. ----- ### "NinjaOne - Customer service Nightmare and total money grab" — 1.0/5 > **Robert** | *05 March 2025* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: Screen share/connect software runs smooth and efficient > > **Cons**: Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time > > We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. ----- ### "Almost perfect" — 5.0/5 > **Nelson** | *09 March 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus. > > **Cons**: While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments. > > NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation. People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big. The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours. ----- ### "Simplifying IT Oversight with NinjaRMM" — 5.0/5 > **Eric** | *22 September 2025* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: Overall, the user interface is clean, informative and modern. You are able to easily navigate between organizations. Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level). Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me. > > **Cons**: The backup features are getting better, but there are still some rough patches (for us at least). I'd like the opportunity to back up to a cloud provider (and storage target of my choice), as well as the ability to back up hardware devices. I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine). This works for some of the smaller data stores, but not the larger ones. > > Overall, super happy and impressed. We tried both N-Able and Ninja, and it was a clear winner. Their support has been great, and our account executive is also really knowledgeable. If we can't figure it out via the dojo docs, we've always been given clear instructions via their support team. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/165889/ninjaone?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/165889/ninjaone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data