--- description: Learn more about NinjaOne price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NinjaOne Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [NinjaOne](/software/165889/ninjaone) # NinjaOne Canonical: https://www.capterra.co.za/software/165889/ninjaone Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/165889/ninjaone?page=2) > Cloud-based IT operations platform for endpoint management, remote monitoring, patch management, MDM, backup, and remote access. > > Verdict: Rated **4.7/5** by 297 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NinjaOne? MSPs of all sizes and internal IT teams in midsize to enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 297 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NinjaOne - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Tired of rigid IT contracts? NinjaOne offers flexible, per-device pricing that adapts to your business needs. Pay Monthly, Pay Only for What You Need: No more upfront costs or long-term commitments. No Hidden Fees: Say goodbye to maintenance fees and surprise charges. Local Support: Get expert assistance from professionals who understand your specific needs. Free Onboarding \& Training: Seamless transition and ongoing support to maximize your investment. Contact NinjaOne directly for more information and a personalized quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Singapore and 5 more ## Features - Activity Monitoring - Activity Tracking - Alerts/Notifications - Anti Virus - App Management - Application Security - Archiving & Retention - Asset Tracking - Automatic Backup - Automatic Patch Deployment - Automatic Scans - Automatic User/Device Recognition - Availability Testing - Backup Scheduling - Chat/Messaging - Cloud Backup - Compression - Customer Support - Data Security - Deployment Management - Disaster Recovery - Documentation Management - Encryption - Endpoint Management - For MSPs - IT Reporting - Incident Management - Incremental Backup - Inventory Management - Knowledge Base Management - Monitoring - Network Wide Management - Patch Management - Performance Metrics - Real-Time Chat - Real-Time Data - Real-Time Monitoring - Remote Access & Monitoring - Remote Access/Control - Remote Update/Installation - Risk Assessment - Screen Sharing - Secure Data Storage - Security Management - Simple Network Management Protocol (SNMP) - Software Management - Status Tracking - VPN Software - Vulnerability Assessment - Vulnerability Scanning ... and 85 more features ## Integrations (159 total) - 1Password SaaS Manager - 3CX - Acronis Cyber Protect - Acronis Cyber Protect Cloud - Adlumin - Adobe Acrobat - Ameyo FusionCX - Android 11 - Apple - Apple Business Essentials - Archon - Armor XDR - Atakama - Autotask PSA - Axonius ... and 144 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Remote Support Software](https://www.capterra.co.za/directory/30928/remote-support/software) ## Related Categories - [Remote Support Software](https://www.capterra.co.za/directory/30928/remote-support/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.co.za/directory/10017/patch-management/software) - [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software) - [Mobile Device Management Software](https://www.capterra.co.za/directory/30584/mobile-device-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.co.za/software/170018/manageengine-desktop-central) — 4.6/5 (1851 reviews) 2. [Remote Monitoring and Management](https://www.capterra.co.za/software/144309/atera) — 4.5/5 (456 reviews) 3. [Action1](https://www.capterra.co.za/software/180609/action1-rmm) — 4.9/5 (239 reviews) 4. [Iru](https://www.capterra.co.za/software/181954/Iru) — 4.9/5 (493 reviews) 5. [TeamViewer ONE](https://www.capterra.co.za/software/122252/teamviewer) — 4.6/5 (11639 reviews) ## Reviews ### "Reliable RMM That Actually Delivers" — 5.0/5 > **Blake** | *07 May 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. > > **Cons**: While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. > > The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. ----- ### "NinjaOne will make you the Sensei of your own Dojo" — 5.0/5 > **Tyler** | *03 March 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The customization that can be done through NinjaOne is endless\! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. > > **Cons**: Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. > > I love NinjaOne. This was one of the best decision to move to this platform\! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. ----- ### "NinjaOne - Customer service Nightmare and total money grab" — 1.0/5 > **Robert** | *05 March 2025* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: Screen share/connect software runs smooth and efficient > > **Cons**: Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time > > We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. ----- ### "Ninja RMM for an MSP" — 5.0/5 > **Paul** | *08 June 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: How efficient it is and the speed at which we can connect to end users, we can be connected to a device within seconds and this improves the overall end user experiance. > > **Cons**: You have to click the prompt every time you connect to a remote session, other than that we have the very occasional issue where we need to restart the service. > > Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities ----- ### "Almost perfect" — 5.0/5 > **Nelson** | *09 March 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus. > > **Cons**: While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments. > > NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation. People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big. The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/165889/ninjaone?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/165889/ninjaone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data